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Anmeldelser af Grand Excelsior Hotel Bur Dubai

4 out of 5
Grand Excelsior Hotel Bur Dubai
Kuwait Road - Bur Dubai, Dubai

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 66 af i alt 270 anmeldelser" "
Bedømmelse på 8 − Udmærket. 85 af i alt 270 anmeldelser" "
Bedømmelse på 6 − Okay. 52 af i alt 270 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 270 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 270 anmeldelser" "

7,2/10

Rengøring

7,4/10

Service og personale

7,0/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Dårligste morgenmad jeg har prøvet
Pænt hotel, fine værelser og venligt personale i receptionen. Men så er der ikke mere positivt at sige. Elendig morgenmad, hvor maden både var dårlig og iskold alle dagene. Intet udvalg af brød. Man måtte ikke betjene sig selv, selvom det var opstillet som buffet, og der var ofte kun én til at betjene gæsterne, så det gik langsomt. AirCondition på værelserne var delvist defekte, så man kunne ikke indstille temperaturen, hvilket betød at det enten var koldt på værelset, eller klamt fordi man helt måtte slukke aircon. Personalet kunne ikke gøre noget ved det. Ville ikke booke hotellet igen.
Overnattede 5 nætter i september 2021

4/10 Dårligt

Stany Bran

Synes ikke om: Værelsets komfort
Overnattede 5 nætter i juli 2019
Svar fra Dilek den 10. aug. 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pia

Synes godt om: Rengøring, service og personale
Ok hotel til billige penge. Ok og venligt service.
-Vær obs på at hotellet kan hente dig i lufthavnen men koster noget der ligner 300 kr. men tag en taxi det vil koster ca. 60 kr. -Vi havde bestilt to værelser og bedt om to enkelt senge på det ene værelse men det kunne de simpelthen ikke få til at ske. Vi accepterede dobbelt sengen til vores to teenage drenge men så bad vi om to dyner som også efter et par nætter lykkes. -Jeg ved det er en lille ting men de første 4 dage var det ok at tag min morgenkaffe med til værelset efter endt morgenmad men det accepteres ikke på 5 dagen. ( underligt ) -billeder stemmer ikke helt overens med virkeligheden, ikke på værelse eller pool. -general gode priser på hotellet for mad. -general venlig personale. -nem og hurtig indtjekning. -pæn og rent hotel men slidt. Ok hotel til pengene men heller ikke mere værd. Vi var glade for at være i det område som hotellet er beliggende i.
Overnattede 13 nætter i juli 2019

6/10 Okay

Rizwana

Synes ikke om: Rengøring
Overnattede 8 nætter i januar 2018
Svar fra Senol S den 16. maj 2018
Dear Rizwana, It was our pleasure to welcome you at Grand Excelsior Bur Dubai. Thank you very much for sharing the rating about your experience with us. We sincerely hope you had a great stay and you liked the room we have given you. If there are any concerns regarding your recent visit, feel free to send us feedback. We would like to inform you that, we are continually searching for ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best, Senol Sarisen General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Imad, Copenhagen

Synes godt om: Rengøring, service og personale, værelsets komfort
2 sleepless nights !!
The hotel in genral is good and clean but our room was on the 7th floor just under the disc and we couldn't sleep well for 2 nights then they moved us to another room on the 6th floor. When we checked in they told us that they will upgrade us to a better room but that wasn't true ! This thing shouldn't happen in what they claim its 4 stars hotel !!

8/10 Udmærket

Sanne, Farum

Synes godt om: Rengøring, service og personale, værelsets komfort
Fint til prisen
Fint hotel i et område med masser af andre hoteller og apartments. Forholdsvis tæt på metro 15 min. gang derhen. Morgenmaden var vanvittig dyr 130,- kr. pr mand og det var slet ikke det værd. Vi købte noget hos den nærliggende købmand som vi kunne spise på værelset og det fungerede fint. Personalet var meget hjælpsomme og den kinesiske restaurant på hotellet var super god og billig.

2/10 Forfærdeligt

Anis

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
This hotel is for hookers and their customers
Overnattede 4 nætter i april 2024

4/10 Dårligt

Zahir, Surrey

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very bad, Have to call 4/5 times for get things done to clean room etc
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Moidur

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i december 2023

6/10 Okay

marci

Rejste med familie
Synes ikke om: Rengøring, faciliteter
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Overnattede 1 nat i november 2023

6/10 Okay

KATHY

Overnattede 2 nætter i november 2023

8/10 Udmærket

Angela

Rejste med familie
Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

ADNAAN

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst 4 Star Hotel
Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

ILIAS

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Τίμιο για τα χρήματα του... Σε κεντρικό σημείο... Πολύ καλή ρεσεψιόν..
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Noura

Synes ikke om: Rengøring
Overnattede 2 nætter i september 2023

2/10 Forfærdeligt

Seshu

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow
Overnattede 3 nætter i september 2023

2/10 Forfærdeligt

Alain

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel pas propre.canape dechirè. Salle de bain casser . j'ai fait un reservation pour 2adultes et 1 enfant il ma donné une seul lit et lenfant de 9ans dors entre les parents sinon je paye u extra lit. Petit dejeuner dégoûtant Tout les verre et les tasse sont casser et pas propre. Hotel non faite pour les tourismes
Overnattede 1 nat i august 2023

6/10 Okay

Munira Hussamuddin

Synes ikke om: Service og personale
Not coming back Here Again
The hotel looks amazing from outside but when I went in the room the ac was not working i had to change the room and also there were cockroaches in the room. The room was quite spacious but when the ac was not working and i had to change the room instead of upgrading the room they downgraded the room by giving a smaller room.
Overnattede 8 nætter i juli 2023

10/10 Fremragende

Navid

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Navid

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bästa service som man kan få
Reception personal va jätte trevligs tog hand om sina kunder, Speciellt mohammad Gamal va jätte trevligt ,hjälpsam och gav riktigt bra service detta gjorde att jag har bokat flera gånger varje gång jag är i Dubai pga service och uppgradering av rummet
Overnattede 1 nat i april 2023

10/10 Fremragende

Saif

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay
Overnattede 1 nat i maj 2023

2/10 Forfærdeligt

Abraham

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Katastrophal. Das Personal kann den Zustand des Hotels auch nicht ändern. Möbel die kaputt und in die Jahre gekommen sind. Laminat was aufgekwollen ist. Aber das schlimmste waren die karkalaken. Das ging garnicht. Ich habe mich so geekelt. Ich musste immer gucke was sich da auf dem Boden bewegt. Ich hinterlasse selten negative Nachrichten. Aber dies soll eine wahrnung für andere sein. Bitte bucht dieses Hotel bloß nicht! The staff can’t change the condition of the hotel either, furniture that is broken and getting old. The floor was broken, but the worst was the cockroach, I couldn’t do that. I always had to see what was moving on the ground, I rarely leave negative messages, but this is supposed to be a perception for others. Please do not book this hotel!
Overnattede 2 nætter i maj 2023

4/10 Dårligt

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !
Overnattede 6 nætter i april 2023

2/10 Forfærdeligt

riccardo

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
My room was small no view,, couldn't get door open to bathroom because it hit the bidet
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Pranay

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location, good experience!
Overnattede 2 nætter i april 2023

10/10 Fremragende

Mr Ken F

Overnattede 1 nat i marts 2023

4/10 Dårligt

Saif Aldawlah

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2023

6/10 Okay

shojauddin saif

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
The Reception Was Not Supporting Room Was Not Up To The Stand
Overnattede 2 nætter i januar 2023

8/10 Udmærket

Samuel

Overnattede 8 nætter i juli 2022

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst hotel ever.
Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Overnattede 5 nætter i maj 2022
Svar fra GEH TEAM den 6. jul. 2022
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Dårligt

Abdiwahab

Overnattede 2 nætter i marts 2022
Svar fra GEH TEAM den 6. jul. 2022
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Forfærdeligt

Adey

Overnattede 5 nætter i februar 2022

6/10 Okay

Santosh

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2022

4/10 Dårligt

Isaac

Rejste med familie
Synes ikke om: Service og personale
Facility was okay but NO enough lights in the room and NO toiletries were replenished each day. Key will NOT work every day and very inconvenience to shuffle between the room and lobby. PCR test provided by hotel IS ABSOLUTELY not good and will NOT recommend to any. They hiked the price due to the US time restriction and accept ONLY cash and did NOT give the report until few hours before my flight which caused too my tension.
Overnattede 6 nætter i december 2021

2/10 Forfærdeligt

Senthil

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
BAD service, POOR quality, WORST experience
Worst hotel. Bad front office manager who works in the night shift. Room are old and dirty, smelly and expensive compared to other hotels. Housekeeping services was bad. I called three times to clean my room for 3 days and until 8 or 9pm they won’t clean.
Overnattede 2 nætter i december 2021

10/10 Fremragende

Israel manuel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 12 nætter i november 2021

8/10 Udmærket

jinho

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
cheap and clean
Clean, quiet and generally good.
Overnattede 1 nat i november 2021

6/10 Okay

Humayoun

Rejste med familie
Overnattede 3 nætter i november 2021

8/10 Udmærket

Johan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The bathroom is really bath ! Airco too, we could not put it off.
Overnattede 1 nat i december 2021

8/10 Udmærket

Amar shukur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2021

10/10 Fremragende

HANSEL

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La atención excelente
Overnattede 4 nætter i oktober 2021

8/10 Udmærket

FANTA COUMBA

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the cleanliness of the toilet tub should be improved (limestone), Other than that everything was fine
Overnattede 7 nætter i oktober 2021

6/10 Okay

Hussein

Rejste i en gruppe
Synes godt om: Værelsets komfort
The bathroom was not clean and not good because the water stays inside the bathroom when taking the shower and it does not go out until after an hour with a bad smell in the room
Overnattede 1 nat i september 2021

4/10 Dårligt

Mohsen

Overnattede 1 nat i juni 2021

6/10 Okay

Bent A

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Need upgrade of the management.
First, I got a dirty room and I complained, i got a new room. Tv did not work, not right amount of towels, toilet paper ran out and the houskeeping did not refill. Still dirty room. They promice to give me a bether room after a day or two, it dident hapend. I had to exstend the stay fir 2 more day and they charge more then it was agreed on. Boring breakfast.
Overnattede 2 nætter i juli 2021

4/10 Dårligt

Abderrezak

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Il est dégelassent franchement c’est un 2 étoile chambre rien a voir avec les photos sol pleins de poussière meubles très usagés D’égout
Overnattede 1 nat i juli 2021
Svar fra GEM den 12. jul. 2021
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Fremragende

Rajendra

Overnattede 7 nætter i juni 2021
Svar fra GEM den 12. jul. 2021
Dear our valuable guest, Thank you very much for taking time, to share your rating about your recent visit with us. We sincerely hope you had a great stay. We would like to inform you that, we are continually searching ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best

4/10 Dårligt

Ismail

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs serious attention
No way can this hotel be 4 star. I am sure the property had its glory days, dilapidated is how best it can be described. Wifi - terrible and not good enough if you need to work. Bathroom - no hot water, broken door and fittings, dirty. Cleanliness - this was the main issue. I wouldn't have bothered with the review had it been clean. Cockroaches in abundance in the room and bathroom. Furniture and light fittings with great marks. Hairs so visible on the floor and stuck in the wooden floor. I hope Management looks into the cleanliness standards. On the positives; good location and large spacious rooms. Pity it's not been maintained as can be a really good hotel.
Overnattede 3 nætter i januar 2021
Svar fra Joseph R den 22. jan. 2021
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Udmærket

Muhammad

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant
It’s one day stay normal every thing nothing surprising
Overnattede 1 nat i januar 2021
Svar fra Joseph R den 14. jan. 2021
Dear Mr. Muhammad, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.