Siddeområde i lobbyen

Anmeldelser af Amwaj Rotana, Jumeirah Beach - Dubai

5 out of 5
Amwaj Rotana, Jumeirah Beach - Dubai
Jumeirah Beach Residence, The Walk, Dubai, Dubai

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 619 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 287 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 56 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1001 anmeldelser" "

9,2/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic location and beautiful hotel
Overnattede 8 nætter i oktober 2023
Svar fra Hossam Kamal, General Manager den 15. okt. 2023
Dear Nancy,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Jacob

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 11 nætter i februar 2020
Svar fra Hossam Kamal, General Manager den 16. feb. 2020
Dear Jacob, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to see that we have met your expectations and had an enjoyable holiday break. We hope to see you again very soon. Regards, Hossam Kamal, General Manager

8/10 Udmærket

Vibeke

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Dejligt familiehotel
Dejligt hotel med gode restauranter, og meget venligt og imødekommende personale.
Overnattede 6 nætter i februar 2020
Svar fra Hossam Kamal, General Manager den 13. feb. 2020
Dear Vibeke, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were pleased to know that you had an enjoyable holiday experience. Your positive feedback means a lot to us as we strive to provide the best possible service to all our guests. We certainly look forward to welcoming you back on your next visit and be at your service once again. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fed udsigt fra balkon
Overnattede 7 nætter i december 2019
Svar fra Hossam Kamal, General Manager den 4. jan. 2020
Dear Peter, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to know that you enjoyed your stay and we hope to see you again very soon. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Marc

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Only downside is that you only have sun on the pool for 3-4 hours per day. Otherwise a very nice stay :)
Overnattede 6 nætter i december 2019
Svar fra Hossam Kamal, General Manager den 17. dec. 2019
Dear Marc, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to know that you enjoyed your stay with us and was pleased with the facilities and services we are offering. Your positive feedback means a lot to us as we strive to provide the best possible service to all our guests. It will be very inspiring for the team to hear your compliments. The team and I are so much looking forward to welcoming you back on your next visit to Dubai. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Birgitte

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2019
Svar fra Hossam Kamal, General Manager den 10. dec. 2019
Dear Birgitte, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to see that you were pleased with our hotel and had an enjoyable holiday. We highly appreciate your positive rating and we can't wait to welcome you back very soon. Best regards, Hossam Kamal, General Manager

10/10 Fremragende

Marlene

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i oktober 2019
Svar fra Hossam Kamal, General Manager den 23. nov. 2019
Dear Marlene, Thank you for choosing to stay with us and for taking the time to share your rating of Amwaj Rotana. We were glad to see that we have met your expectations and we can't wait to welcome you back very soon. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Sabrina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel med god beliggenhed!
Dejligt hotel, med meget venligt personale og lækre faciliteter. Der var en smule larm fra gaden og man ventede meget længe på elevatorerne som desværre tit var fyldt når de så kom frem, men ellers var der intet negativt.
Overnattede 6 nætter i november 2019
Svar fra Hossam Kamal, General Manager den 17. nov. 2019
Dear Sabrina, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were pleased to see that your recent stay has met your expectations that made your holiday even more memorable. The team will certainly be very inspired to know that their efforts are greatly appreciated by our guests as they take pride in what they do. We will be more than happy to welcome you back and be at your service once again. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Khurram

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig lækker hotel med super service. Den perfekte lokation
Overnattede 2 nætter i oktober 2019
Svar fra Hossam Kamal, General Manager den 31. okt. 2019
Dear Khurram, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to know that you had an enjoyable and memorable experience. Your positive rating means a lot to us as we strive to provide the best possible service to all our guests. We certainly look forward to welcoming you back on your next visit and be at your service once again. Regards, Hossam Kamal, General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel venligt personale og god beliggenhed.
Overnattede 11 nætter i marts 2019
Svar fra Mark Deere, General Manager den 23. apr. 2019
Dear Guest, Thank you for choosing to stay at Amwaj Rotana. We can't wait to welcome you back again soon. Regards, Mark Deere, General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2019
Svar fra Mark Deere, General Manager den 23. apr. 2019
Dear Guest, Thank you for choosing to stay at Amwaj Rotana. We will be more than happy to welcome you back very soon. Regards, Mark Deere, General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The Walk / Strand!
Super dejligt hotel. Tæt på stranden og for ende af The Walk som er super hyggeligt.
Overnattede 3 nætter i marts 2019
Svar fra Mark Deere, General Manager den 12. mar. 2019
Dear Guest, Thank you for sharing your review of Amwaj Rotana. We were thrilled to know that you had an enjoyable stay with us. It will be our pleasure to welcome you again soon. Regards, Mark Deere, General Manager

8/10 Udmærket

Ebbe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Godt hotel. Eneste minus var meget hårde senge
Overnattede 4 nætter i februar 2019
Svar fra Mark Deere, General Manager den 17. feb. 2019
Dear Ebbe, Thank you for your review. We were glad that you appreciated our hotel and we look forward to welcoming you again very soon. Regards, Mark Deere, General Manager

10/10 Fremragende

Rasmus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med god club lounge.
Et rigtigt dejligt hotel, hvor de forstår at sætte gæsterne i fokus. Vi opgraderede til et klubværelse inkl. adgang til deres lounge (Club Rotana Lounge), hvilket tog vores ophold til et helt andet niveau, og var med til at gøre turen uforglemmelig. Sådanne en opgradering kan helt klart anbefales, hvis du/I har lidt svært ved at overskue det morgenmadskaos, som ofte kan være på lidt større hoteller. Med adgang til loungen, som ligger øverst (25. etage) med fanatisk udsigt, sidder man i ro imens man bliver personlig betjening.
Overnattede 6 nætter i januar 2019
Svar fra Mark Deere, General Manager den 5. feb. 2019
Dear Rasmus, We were happy to hear that you had an enjoyable stay at Amwaj Rotana and was pleased with the Club room supplement as well as the team's service. Your thanks will be shared to the team in which I am certain they will appreciate. We will be more than happy to welcome you back very soon. Regards, Mark Deere, General Manager

10/10 Fremragende

Jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 11 nætter i oktober 2018
Svar fra Mark Deere, General Manager den 29. okt. 2018
Dear Jesper, Thank you for sharing your rating of Amwaj Rotana. It is great to know that you had a wonderful stay and we will be more than happy to welcome you back. Regards, Mark Deere, General Manager

8/10 Udmærket

Gøran

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i oktober 2018
Svar fra Mark Deere, General Manager den 23. okt. 2018
Dear Gøran, Thank you for sharing your rating of Amwaj Rotana. We were glad that you enjoyed your recent stay and we look forward to welcoming you again. Regards, Mark Deere, General Manager

8/10 Udmærket

Jesper

Synes godt om: Rengøring, service og personale, værelsets komfort
Udemærket oplevelse.
Fint og meget komfortabelt hotel til pengene. Det er forholdsvis billigt at bo der, og vi synes man får value for money - taget prisen i betragtning. Location ved Marinaen er fremragende - hvis man kan lide dette område. Det er tredje gang vi boede ved Marinaen, og vi synes placeringen her var bedre end ved de to andre (også fem stjernede) hoteller vi har prøvet. Super fint og stort fitness center, ok (og gratis) spaområde, fremragende placering og ganske udemærket morgenmad. Alt i alt en finr oplevelse taget prisen i betragtning. Eneste ting som var reletivt ringe, er deres elevatorer. Hvis hotellet ikke har fuldt eller tæt på fuldt booket, er det ikke et problem. Men hvis der er mange mennesker, er det en katastrofe. Vi oplevede det kun én gang, men vi måtte vente i over 6 minutter på en elevator (havde vi vidst dette, havde vi naturligvis taget trappen - selv fra 20. etage). Rejser man udenfor sæson bliver det ikke et problem, men i højsæson kan man blive ret irriteret, hvis man skal vente lang tid hver gang man bruger en elevator.
Overnattede 11 nætter i september 2018
Svar fra Mark Deere, General Manager den 30. sep. 2018
Dear Jesper, Thank you for your review and we are very glad that you have enjoyed the facilities and services we are offering. We must apologize for the inconvenience caused by the elevators. It will be our pleasure to welcome you again to the Amwaj Rotana soon. Regards, Mark Deere, General Manager

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel på The Walk
Fint hotel, men synd at pool ligger i skygge indtil kl. 12 og efter kl. 16. Det skyldes måske, at det var i februar måned. Kan kun anbefale, at man køber et club værelse, hvor man spiser morgenmad på 25 etage med lidt mindre støj og mulighed for at spise let mad mellem kl. 18 og 20 og få et glas vin eller en kold øl. Elevatorerne er belastede.
Overnattede 8 nætter i februar 2018
Svar fra Mark Deere, General Manager den 19. feb. 2018
Dear Michael, Thank you for choosing to stay with us and for your review. I am happy to hear that you enjoyed the Club room supplement. My team and I are looking forward to welcoming you again on your next visit. Regards, Mark Deere, General Manager

8/10 Udmærket

Dinna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel dog med lidt weekend støj
Alt i alt et fantastisk hotel med super god service. Ved ankomsten havde hotellet ikke flere værelser med King-size bed som bestilt, dette blev dog ændret efter 1 nat og de havde gjort lidt ekstra udaf opredning, stillet kage og kaffe klar om eftermiddagen mv. samt flyttet alt vores bagage. Morgenmadsrestaurenten har et super lækkert udvalg og der er alle steder god service, det samme gælder poolområdet inkl. bar samt spa og massage som vi også fik på hotellet. Som gæst fra Danmark skal man være opmærksom på at poolområdet kun ligger i sol fra kl. 13-15 da skygge er mere værdsat i Dubai :-) Hotellet ligger i gåafstand fra Marinaen samt Jumeraih Walk og en lækker offentlig strand. Dog skal man være opmærksom på at der om natten i weekenden er en del støj fra hotellets restaurant område, baren og de mange biler som kører rundt i områder - men kan man leve med det og måske ikke skal for tidligt op, så har vi ikke en finger at sætte på hotellet.
Overnattede 7 nætter i februar 2018
Svar fra Mark Deere, General Manager den 15. feb. 2018
Dear Dinna, We were grateful to know that you enjoyed your stay with us and sorry for any inconvenience you experienced on your recent stay. It will be our pleasure to welcome you back to the Amwaj Rotana. Regards, Mark Deere, General Manager

10/10 Fremragende

yener

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God oplevelse
Rigtig god beliggenhed. Alle medarbejdere var virkelig serviceminded. Vi havde et Club værelse med adgang til loungen som tilbød små anretninger. Endvidere værelse med havudsigt. Alt virkede perfekt. God tilstrækkelig morgenmads buffet. Personalet havde altid svar på spørgsmål og var behjælpelige. Hotellet ligger på "the walk hvor der en masse spisesteder m.m . Man kan gå ned til stranden på 2 min. Du kan låne gratis håndklæder på hotellet. For 25 dirhams kan du leje en beachbag som indeholder strandmåtte, parasol, håndklæder og en køle taske med vand i. Vi kan anbefale hotellet.Foto er fra vores værelse på 20. Sal
Svar fra Mark Deere, General Manager den 7. jan. 2018
Dear yener, Thank you for sharing your compliments of our hotel. We were happy to hear that your visit with us met your expectations and appreciated the hotel facilities and service provided by the team. We are looking forward to welcoming you again for another great experience at Amwaj Rotana. Regards, Mark Deere, General Manager

10/10 Fremragende

Finn Steen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dubai super
Super hotel. Alt var ok.
Overnattede 4 nætter i november 2017
Dear Finn Steen, Thank you for taking the time to write your experience of Amwaj Rotana. We were grateful to know that you appreciated our hotel and had an enjoyable experience. We look forward to seeing you soon. Best regards, Mark Deere General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Servicen er i top og personalet taler godt engelsk. Hotellet ligger ca. 3 min fra stranden, og der er en seperat elevator ned til stranden. Poolen er god og hotellets restauranter og bar.

8/10 Udmærket

carsten kjaer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra General Manager den 21. aug. 2016
Thank you for taking time to rate us on Expedia.com or Hotels.com

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Has it all
wonderful hotel, close to the beach and the Walk, friendly and service-minded staff and very good restaurants and variety. The continental breakfast was very delicious with variety of foods.
Svar fra Mark Deere den 8. dec. 2015
Dear Guest, Thank you very much for posting your feedback on Expedia. I am glad to read that enjoyed your stay with us and my team was able to deliver the highest hospitality services. I will share your positive comments to my team and we look forward to welcome you back in the near future. Regards, Mark Deere General Manager Amwaj Rotana Jumeirah-Beach

10/10 Fremragende

Jamie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and service.
Overnattede 6 nætter i maj 2024

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thoroughly enjoyed our week. Front of house, f&b, security, housekeeping. Couldnt have been more helpful. We had the break fast package and it was great. Very good selection of freshly cooked dishes that catered for all tastes. My wife and i are keto eaters and never had any problems. Room was nicely situated and very well catered for with quality linens etc. We will definitely be back.
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Marco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ottimo
Overnattede 6 nætter i maj 2024
Svar fra Hossam Kamal, General Manager den 17. maj 2024
Dear Marco,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

8/10 Udmærket

Andreas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Gäste mit all inclusive werden schlechter behandelt. Begrenzte Speise- u. Getränkekarte für diese Gäste, trotz Mehraufpreis. Die Hotellandschaft bestand nur aus den Hotelgebäude und dem Pool.
Overnattede 7 nætter i maj 2024
Svar fra Hossam Kamal, General Manager den 17. maj 2024
Dear Andreas,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay at Amwaj Rotana JBR.At Amwaj Rotana JBR, we strive to provide all our guests with exceptional service and a memorable experience. We are disappointed to learn that you felt that guests on the all-inclusive package were not treated as well as others. Rest assured, we take your concerns seriously and will address them promptly with our team.Regarding the limited food and beverage options for guests on the all-inclusive package, we appreciate your feedback and will review our offerings to ensure that all guests have access to a diverse selection of dining options that meet their expectations.Additionally, we understand your disappointment with the hotel landscape being primarily comprised of the hotel buildings and pool area. While we continuously aim to enhance our facilities and amenities, we regret any disappointment this aspect of your stay may have caused.Please know that your feedback is invaluable to us as we continually strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.If you would like to discuss your concerns further or require any assistance, please do not hesitate to contact us directly.Warm regards,Hossam KamalGeneral Manager

2/10 Forfærdeligt

Flora

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Zimmer sehr du kel und renouvierungsbedürftig, Hotel generell sehr dunkel wingerichtet. Publikum eher Familien mit Kinder, Pool häßlich
Overnattede 1 nat i maj 2024
Svar fra Hossam Kamal, General Manager den 17. maj 2024
Dear Flora,Thank you for taking the time to share your feedback regarding your recent stay at Amwaj Rotana JBR. Your input is invaluable to us as we continuously strive to enhance the experience of our guests.We sincerely regret for any inconvenience you may have experienced during your stay. Your comments regarding the condition of the room and the ambiance of the hotel have been duly noted, and we assure you that we are taking steps to address these concerns.We are delighted to hear that our efforts to rectify the situation have resulted in your satisfaction. It is our utmost priority to ensure that each guest leaves with fond memories of their time with us.Should your travels bring you back to Dubai, we would be honored to welcome you once again to Amwaj Rotana JBR and provide you with an exceptional experience that exceeds your expectations.Warm regards,Hossam KamalGeneral Manager

10/10 Fremragende

Mohammed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Hossam Kamal, General Manager den 10. maj 2024
Dear Mohammed,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were delighted to know that you had an overall pleasant stay with us. Your compliments about Mohammad have been received with great delight and were shared with the team.We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam Kamal, General Manager

10/10 Fremragende

Abbos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All great
Overnattede 2 nætter i maj 2024
Svar fra Hossam Kamal, General Manager den 17. maj 2024
Dear Abbos,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

MARIA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was really great to stay in amwaj rotana staff was good helpfull Room attendece naveed was such a nice person Evrything was so good..it was my third time to staying in amwaj rotana
Overnattede 6 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 10. maj 2024
Dear Maria,Thank you very much for your delightful feedback! We're thrilled to hear that your stay at Amwaj Rotana JBR was truly enjoyable. Your kind words regarding our staff's helpfulness and the exceptional service provided by Naveed are greatly appreciated.We take pride in ensuring that every guest has a memorable experience, and it's wonderful to know that we've succeeded in making your third visit with us just as enjoyable as the previous ones.We eagerly await the opportunity to welcome you back for another fantastic experience at Amwaj Rotana JBR.Warm regards,Hossam KamalGeneral Manager

10/10 Fremragende

Magdalena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice hotel
Overnattede 7 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 2. maj 2024
Dear Magdalena,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your positive feedback. We certainly look forward to welcoming you back on your next visit and be at your service once again.Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Yvonne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was located in the heart of JBR, an area that has many shopping and dining options. The beach was a 2 minute walk away as well. Rooms were spacious and beautiful.
Overnattede 10 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 2. maj 2024
Dear Yvonne,Greetings from Amwaj Rotana JBR!Thank you for your feedback! We're thrilled to hear that you enjoyed our prime location in the heart of JBR. Our proximity to the beach is indeed one of our highlights, and we're delighted that you found our rooms spacious and beautiful.We appreciate your kind words and look forward to welcoming you back to Amwaj Rotana JBR for another memorable stay!Warm regards,Hossam Kamal, General Manager

6/10 Okay

David

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Pool bar staff let this fabulous hotel down. Very slow service and constant incorrect drinks delivered.
Overnattede 7 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 2. maj 2024
Dear David,Thank you for taking the time to share your feedback regarding your recent experience at Amwaj Rotana JBR. We appreciate hearing from our guests as it allows us to continually improve and enhance our services.I regret to learn that your experience did not meet your expectations due to slow service and incorrect drink orders. Rest assured, your comments have been shared with our pool bar team for further review and training. We are committed to ensuring efficient and accurate service to all our guests, and your feedback will serve as valuable guidance in this process.We appreciate your patronage and hope to have the opportunity to welcome you back to Amwaj Rotana JBR in the future, where we strive to provide an exceptional experience for all our guests.Warm regards,Hossam KamalGeneral Manager

10/10 Fremragende

Nikita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 2. maj 2024
Dear Nikita,Our sincere appreciation for leaving this positive feedback! We look forward to having the opportunity to welcome you again to our hotel soon. Best regards, Hossam Kamal, General Manager.

10/10 Fremragende

Simone Kathrin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Einfach alles absolut hervorragend 👍
Overnattede 6 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 23. apr. 2024
Dear Simone Kathrin,Our sincere appreciation for leaving this positive feedback! We are delighted to read that your experience with us has met your expectations - thank you so much, this means a lot to us! We look forward to having the opportunity to welcome you again to our hotel soon. Best regards, Hossam Kamal, General Manager.

10/10 Fremragende

paola

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personale molto disponibile e gentile.
Overnattede 3 nætter i april 2024
Svar fra Hossam Kamal, General Manager den 22. apr. 2024
Dear Paola,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

8/10 Udmærket

Mikepaul

Synes godt om: Rengøring, service og personale, faciliteter
Five star hotel with best facilities. Top service. Outstanding international breakfast. Only issue was recurring elevator problems that left us stranded several times, unable to leave.
Overnattede 12 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 22. apr. 2024
Dear Mikepaul,Warm greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We are fully aware of the elevator issue during rush hours; however, our management team assists by giving guests the option to use our service elevators during the breakfast period. We certainly look forward to welcoming you back on your next visit and being at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

majda salma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our time at the hotel, it was in the perfect location near the beach and lots of restaurants options. The room itself was spacious and tidy, the staff were all very attentive, especially Faisal and Rudy in the lobby area.
Overnattede 5 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 6. apr. 2024
Dear Majda Salma ,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

8/10 Udmærket

Rupa

Overnattede 5 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 22. apr. 2024
Dear Rupa,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved every minute
Overnattede 6 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 25. mar. 2024
Dear Stephen,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Karl-Josef

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir sind zum zweiten mal im Amwaj Rotana. Der Service ist Spitzenklasse! Sehr freundliches und hilfsbereites Personal.
Overnattede 10 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 25. mar. 2024
Dear Karl-Josef,Greetings from Amwaj Rotana JBR. Thank you for choosing us for the second time and for taking the time to share your feedback.We are thrilled to learn that you found our service to be top-notch and that our team members were able to make your stay memorable with their friendliness and helpfulness. Providing exceptional service is at the heart of what we do, and it is always rewarding to hear when our efforts are appreciated.Your loyalty means a great deal to us, and we are honored to have had the opportunity to host you once again. Rest assured that your feedback will be shared with the entire team, as it serves as a source of motivation for us to continue delivering outstanding experiences to our guests.We look forward to welcoming you back for another fantastic stay at Amwaj Rotana JBR in the near future. Warm regards,Hossam KamalGeneral Manager

2/10 Forfærdeligt

Debra

Rejste i en gruppe
Synes ikke om: Faciliteter
Absolutely disgusting
Overnattede 7 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 21. mar. 2024
Dear Debra,Thank you for taking the time to share your feedback regarding your recent stay with us. Your input is valuable to us as we constantly strive to improve our services.I regret to learn that your experience did not meet your expectations. We take such matters seriously and have initiated an investigation into the issues you've raised. However, I must clarify that my colleagues tried to reach out to you for further clarification and resolution but have been unsuccessful thus far.Please be assured that we are committed to addressing any concerns you may have and would greatly appreciate the opportunity to discuss your experience in more detail. Looking forward for your kind revert.Warm regards,Hossam KamalGeneral Manager

10/10 Fremragende

Hazim, Riyadh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location, staff, service...
Overnattede 2 nætter i marts 2024
Svar fra Hossam Kamal, General Manager den 8. mar. 2024
Dear Hazim,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Shanaz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall we really enjoyed our stay, staff were helpful, lovely hotel just a couple of minutes walk to beach. The breakfast was excellent a lot of variety. The only slight downfall was waiting to get access to our room when we arrived , it would have been good if we were allocated another room whilst waiting as we had to wait along time. Otherwise me and my husband really loved our stay and would definitely visit again.
Overnattede 7 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 8. mar. 2024
Dear Shanaz,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

shabnam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 8. mar. 2024
Dear Shabnam,Our sincere appreciation for leaving this positive feedback! We are delighted to read that your experience with us has met your expectations - thank you so much, this means a lot to us! We look forward to having the opportunity to welcome you again to our hotel soon. Best regards, Hossam Kamal, General Manager

10/10 Fremragende

Elizabeth

Overnattede 5 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 21. mar. 2024
Dear Elizabeth,Greetings from Amwaj Rotana JBR!Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We were pleased to hear that you had an enjoyable stay with us. We certainly look forward to welcoming you back on your next visit and be at your service once again. Best regards, Hossam KamalGeneral Manager

10/10 Fremragende

Abbas

Overnattede 2 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 8. mar. 2024
Dear Abbas,Our sincere appreciation for leaving this positive feedback! We are delighted to read that your experience with us has met your expectations - thank you so much, this means a lot to us! We look forward to having the opportunity to welcome you again to our hotel soon. Best regards, Hossam Kamal, General Manager

10/10 Fremragende

Yvonne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property close to everything I was looking for, beach, shopping, and restaurants. Staff was incredible as well.
Overnattede 9 nætter i februar 2024
Svar fra Hossam Kamal, General Manager den 26. feb. 2024
Dear Yvonne,Thank you so much for taking the time to share your positive experience at Amwaj Rotana JBR. We are delighted to hear that our location, with its proximity to the beach, shopping, and restaurants, met your expectations and contributed to an enjoyable stay.Our team takes great pride in providing excellent service, and it's heartening to know that you found our staff to be incredible. We strive to create memorable moments for our guests, and your kind words serve as a testament to our commitment.Your feedback is invaluable to us, and we sincerely appreciate your choosing our property for your stay. We look forward to the pleasure of welcoming you back in the future. Thank you once again for choosing Amwaj Rotana JBR. Wishing you safe and pleasant travels!Warm regards,Hossam Kamal,General Manager