Hotel i Downtown Santa Clara, Santa Clara

"Tja jeg ville jo nok ikke vælge det hotel igen, de vil nok gerne gøre det godt men det virkede som et sted uden en manager mere som et sted med en stribe ansatte der arbejder sammen efter bedste evne men uden en boss til at koordinere indsatsen og der manglede “attention to detail” i alle sammenhænge. Hotellet er pænt udefra og indvendigt men værelserne er en anelse slidte og der lugtede lidt mystisk. Jeg havde en balkon men kunne ikke komme derud og loftet faldt lidt ned ude på badeværelset og måtte bede dem op at rydde op efter det. Så blev det repareret og så måtte jeg bede nogen om at rydde op efter håndværkeren. Altså søde mennesker men ingen chef. "

"Not hotel but nigth road constuction the full nigth like building a trail tunnel"

"The hotel did not live up to the reviews at all. The AC could not be turned off, so it was a constant 28 degrees in the room. None of the channels worked. We got a new room twice, but it didn't help with the missing TV channels. Besides the three shortcomings mentioned above, their Hot tub is turned off and decommissioned, even though their pictures on their website show otherwise. There was a lot of noise from the ventilation system out in the hallway, even though we had switched off ours in the room. The cleaning was inadequate and the hotel is very worn. Can't recommend this hotel. We have still not received compensation from Hotels.com, to which the hotel says we must complain."