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Anmeldelser af The Empress Hotel

4 out of 5
The Empress Hotel
Central Promenade, Douglas, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 281 af i alt 714 anmeldelser" "
Bedømmelse på 8 − Udmærket. 314 af i alt 714 anmeldelser" "
Bedømmelse på 6 − Okay. 75 af i alt 714 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 714 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 714 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Klassisk britisk promenade hotel
Overnattede 1 nat i januar 2024

10/10 Fremragende

Val

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent, friendly service from all the staff. The hotel was a long walk along the front from the ferry terminal but taxis were available outside on the street in front of the port. Very nice breakfast each morning which offered porridge, kippers and boiled eggs to order as well as cereal, pastries and full English. The room was lovely and clean with views over the sea front (we paid extra for the sea view) In the evening a gentle man was playing the piano in the bar which was pleasant while you had a drink or a bar snack. The restaurant served a small but very nice menu each evening.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jeannine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ask for the Balmoral room!! View of the bay. Two rooms off the entry: bedroom and a sitting room with the view. Easy walk to the center of town.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Anne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food and the restaurants were spectacular. The location is great for visitors with no cars. The lobby area is so nice. I’ve stayed at the Empress many times and we always had a sea view. I really missed a view this time. The view was just a boxed area outside our room.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Empress is in a great location. The bus stop from the airport is extremely close (4). This id ideal for exploring the whole island. Staff were very friendly, we dropped off luggage prior to check in. The hotel seems to have recarpeted throughout and underlay very comfortable. Room was a Triple as we travelled as a family of 3 Adults. 3rd bed was a proper single not a pull out. Room was quiet, extremely clean and well maintained. Breakfast was faultless. We ate on 2 occaisions in the Piano bar. Food was excellent, well priced and extrely large portions. Nice to have a real ale on in the bar. We would definately use this hotel again.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The bathroom was a bit small. Pillows were uncomfortable. Otherwise we really liked the hotel.
Overnattede 4 nætter i april 2024

8/10 Udmærket

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed for four nights at the Empress, overall a nice hotel. We had a sea view room which was clean and serviced everyday with clean towels. Breakfast was included in room price and we were able get as much as we wanted. Ate in the Piano bar every night decent menu at reasonable prices, able to look out at the sea while eating. Only issue would be the parking, I was able to park on the promenade close by, but it would be an issue in the high season I think.
Overnattede 4 nætter i april 2024

8/10 Udmærket

Kenneth, Slatington

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was Clean and comfortable
Overnattede 2 nætter i april 2024

8/10 Udmærket

Melville

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i april 2024

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Brilliant staff and lovely stay!
Overnattede 3 nætter i april 2024

8/10 Udmærket

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Meals throughout the day were very good quality
Overnattede 5 nætter i marts 2024

6/10 Okay

Pit Foong

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Rooms not sound proof. Can hear next room when they shower. Property tired looking, needs updating. Room set up not functional- Tv on side of the bed , dressing table away from mirror . Room very small, not comfortable
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Ricard Miquel

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 4 nætter i marts 2024

2/10 Forfærdeligt

Peter

Overnattede 4 nætter i marts 2024

10/10 Fremragende

Simon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant location along the promenade and close to the city centre. The hotel has very warm and friendly staff that make one very welcome upon check-in and throughout ones stay . It's a great location to base oneself while on the Isle of Man .
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Lauren

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant stay, easy access to everywhere we needed to go. Breakfast great and bar menu fantastic.
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Ms Elizabeth H

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Alex

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
this hotel is quiet and located near the beach.
Overnattede 4 nætter i februar 2024

8/10 Udmærket

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mr Potts
Excellent hotel, no issues, great service. Great location, parking can be a challenge. Spaces opposite hotel (free) but 1st come 1st served. Restaurant food is really good!
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Susan

Rejste med familie
Very clean, large family room. Breakfast good. Sadly lift out of service while we were there but managed stairs.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Gerard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay
Overnattede 6 nætter i januar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best choice on the Prom
Second time staying at this hotel. It is quiet, safe, comfortable, and offers complimentary breakfast. I find this to be an excellent value hotel on the prom. One of the higher end styled ones. The onsite bar and restaurant are also excellent. I will stay here again in the future!
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Ann

Synes godt om: Faciliteter
Overnattede 2 nætter i december 2023

8/10 Udmærket

Simon

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Chris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ok stay
Stopped here on business for one night, my stay was ok and the staff we met were lovely. However we had a lot of high winds and heavy rain while there, my room was a seaview room on the third floor which was nicely decorated and comfy but the windows didnt seal in the frame correctly and the wind whistled through the frame all night, even the curtains moved with the force of the wind. I woke up in the morning to the window sill completely covered in rainwater which was running onto the floor. The wind issue also allowed the room to be quite cold even with the radiator on full. Breakfast was good with plenty of choice, we didnt have dinner in the hotel, instead we ate out at a local indian restaurant.
Overnattede 1 nat i december 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Anne

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The Empress IOW unacceptable standard
The room was freezing when I got to room 106. There were 2 radiators neither have been switched on. I tang the hotel before arrival to tell them my partner was disabled and health issues eg COPD. I said this again on check in. I said I would view the room. I turned the rads to full myself and told reception before I left. When I came back the room was still very cold with the curtains open. I had to request additional fan heating. This was then provided but all too late. As a result the bedsheets felt cold and damp when we got into bed. There was also some black mould in the bathroom. My partner is at risk of any fungal issues from black mould and this is not acceptable. In addition I had asked for. King sized bed when booking and in the notes attached to the booking I stated this. I want to have a response to see what you are going to do about this. Our stay was of unacceptable standard.
Overnattede 1 nat i december 2023

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only Stopped for two nights but it was all you could want from a hotel, spotlessly clean, friendly staff and a cracking location.
Overnattede 2 nætter i november 2023

8/10 Udmærket

Lloyd

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Work trip
A hotel I’ve used before for my work trips to the IOM, it’s always clean, the service is always good and the food available both for dinner and the breakfast is perfect for what I need and want. I think the value they offer is good and il continue to pick it as my choice when visiting.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Keith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ample single room
My single room had ample space. Only the one night but was fine, good breakfast
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Ann-Marie Barbara

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
We were in Room 157 and it was terribly noisy both from the kitchen/function room underneath to being able to hear everything being said and done in the neighbouring rooms. Terrible sleep. Such a shame as staff very accommodating and welcoming and hotel in a great position.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Carolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Shannon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hoteo
Overnattede 10 nætter i oktober 2023

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perque perdre el temps fent una ressenya objectiva real si només publiqueu les que us van millor, incloses totes les falses dels mateixos hotels.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Atle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Stephen

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very pleasant
Very well placed comfortable hitel with very helpful staff.
Overnattede 4 nætter i oktober 2023

6/10 Okay

Deborah

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Good location Very small room for 2 people
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay
Great stay with friendly and helpful staff. Excellent location with easy access to transport.
Overnattede 5 nætter i oktober 2023

10/10 Fremragende

Trevor

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The catering and bar staff really friendly and helpful, but some of the reception staff could be more welcoming
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Lynne Tracey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our third stay at the Empress and would highly recommend. Staff very friendly and helpful, comfy beds and an excellent breakfast.
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was only there 1 night just to sleep. The staff were friendly but I was out of there before breakfast so I can't tell you anything more
Overnattede 1 nat i september 2023

8/10 Udmærket

Ian Harry

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
On the seafront and staff very helpful
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely outstanding hotel and staff especially to sari who was delightful throughout our stay. Thank you so so much for an
Overnattede 3 nætter i oktober 2023

4/10 Dårligt

BARON-VAHL

Synes godt om: Rengøring, værelsets komfort
Diner beware when getting food and drink at hotel!
I would NOT recommend anybody to eat in the restaurant. My experience may have been unusual but I doubt it. The starter was very good I had the Manx queenies but the main course the lamb shank was overcooked and the meat when knocked with the knife sounded as if I was hitting wood. I ordered a wine from the list and when it arrived it was awful after two sips from the glass the second to confirm that the taste was metallic and harsh not at all fruity I asked to see the wine list and found that the bottle provided was NOT that on the list! I asked why the bottle I was given was not the one ordered and eventually the manager came to the table and insisted that the wine was the same as I had ordered and I pointed out that the label was different and not from the producer listed. The manager then said that the supplier had assured him that the wine provided was of the same quality as the one I'd asked to drink. I told him to take the bottle away as it was not what I'd ordered. When the bill came I saw I was being charged for the wine I'd rejected at the price that was listed for the right wine. I refused to pay for the wine I'd taken two sips of and the bill was changed with the price for the wine which cost more than the two food courses combined taken off. I returned to the restaurant the next day, the Wednesday but only to have the starter. I ate in other restaurants and had good wine everywhere especially so in the Fig & Olive restaurant on the main shopping street in Douglas
Overnattede 6 nætter i oktober 2023

8/10 Udmærket

alison

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely seafront location
A lovely hotel right on the seafront of Douglas. My only problem with it is the parking is very restricted, either disc parking or free if you're lucky enough to get a free space.
Overnattede 1 nat i oktober 2023

6/10 Okay

Stephan

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff very unhelpful; entire property evacuated because of 7 am fire alarm never explained. Room furnishings like a cheap dormitory room nothing special at all. Breakfast included was bland and greasy.
Overnattede 4 nætter i september 2023