Hotel i Den Gamle By, Rethymno

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"Familievenligt og fin mad af buffet at være"

"Godt! Især til prisen. Morgenmad var okay, men meget standard."

"Beautiful Property, Poor Execution While the facility itself is stunning, several issues made for a disappointing stay that fell short of a five-star experience: • Room Quality & Amenities: Our "double" bed was actually two singles pushed together. Furthermore, basic amenities like hand soap and body lotion were missing from our sink, though we noticed them in other rooms. • Construction Noise: We were woken up daily by loud machinery from the hotel’s own expansion project. When we complained, the reception dismissively suggested we simply stay inside with the doors closed. • Service Failures: We were locked out of our room for nearly two hours. While we were given a temporary room to wait in, no further effort was made to compensate for the significant inconvenience. • Dining Issues: Under the half-board plan, we were surprised to find that even water incurred an extra charge. Additionally, coffee service (coffee is made by a machine) at breakfast was consistently slow; a self-service station would be much more efficient. The Highlights: The food is fresh and healthy, the gym and spa are well-maintained, and the adjacent parking is very convenient. However, the management and attention to detail need significant improvement."

"A lovely hotel with all the facilities we needed. The staff were incredibly welcoming and friendly, always with a smile on their faces and very attentive. The cleanliness was top-notch, and the service at the beach was also marked by smiles and excellent, friendly service. All in all, a wonderful experience with a high standard from start to finish"

"Dejligt fredeligt og luksus omgivelser"