Terrasse/gårdhave

Anmeldelser af Courtyard by Marriott Dallas Plano Parkway at Preston Road

3 out of 5

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 531 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 330 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 74 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 29 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 1000 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Keith

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Would be better if there was bottled water
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 15. maj 2024
Hello -We do offer a complimentary welcome bottle water to Marriott BonVoy members at check-in. If you are not a member, we can sign you up at check-in to get a welcome water. Thank you!

10/10 Fremragende

cheryl

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to hospital great for distance to hospital and quit and clean
Overnattede 2 nætter i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you for taking time to provide feedback on your stay. We are delighted to hear that you enjoyed our quiet and clean hotel. We look forward to welcoming you back again when you are in the area.

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale
Lack of hot water, the bath products were empty
Overnattede 1 nat i april 2024
Svar fra General Manager den 16. apr. 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team so this does not happen in the future. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Udmærket

JOSE, CANCUN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buen lugar para estar tranquilo poco viajas las instalaciones
Overnattede 6 nætter i april 2024
Svar fra General Manager den 10. apr. 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again when your travels bring you back to the area.

10/10 Fremragende

Myroslava

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Had a nice vacation
Overnattede 5 nætter i marts 2024
Svar fra General Manager den 2. apr. 2024
Thank you for taking time to provide feedback on your recent stay. We are delighted to hear that you had a nice vacation and enjoyed your time at our hotel. We look forward to welcoming you back when your travels bring you to the area again.

10/10 Fremragende

Marwan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and nice property.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 29. mar. 2024
Thank you so much for staying with us. We appreciate you taking time time to share feedback on your stay. We are delighted to hear that you enjoyed our property and friendly staff. We look forward to having you visit with us again in the future.

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
You would sink into beds and shower had alot of hair in tub
Overnattede 1 nat i februar 2024
Svar fra General Manager den 18. feb. 2024
Thank you for providing feedback regarding your stay. We will pass on your feedback to our leadership team to address these issues and ensure they do not happen in the future.

8/10 Udmærket

Dandy

Overnattede 1 nat i februar 2024
Svar fra General Manager den 23. mar. 2024
Thank you for taking time to share your feedback. We look forward to welcoming you again when your travels bring you back to the area.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 18. feb. 2024
Thank you for taking time to rank your hotel stay with us. We thank you for staying with us and look forward to having you visit with us again in the future.

10/10 Fremragende

David

Forretningsrejsende
I will stay there again.
Overnattede 1 nat i januar 2024
Svar fra General Manager den 31. jan. 2024
Thank you for your feedback. We are delighted to hear that you will stay with us again. We look forward to your next visit with us when your travel brings you back to the area.

10/10 Fremragende

Peggy or David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was fabulous. The people were helpful. Great experience.
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 12. jan. 2024
Thank you for sharing your comments regarding your recent stay with us. We are extremely delighted to hear that you had a great experience. We are equally excited to hear that you enjoyed your room and that our associates were helpful during your stay. Thank you again and we look forward to welcoming you back should your travels bring you back to the area.

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i december 2023
Svar fra General Manager den 18. feb. 2024
Thank you so much for taking time to let us know about your hotel stay. We are thrilled to hear that your hotel stay was GREAT! We look forward to welcoming you back when your travels bring you back to the area.

10/10 Fremragende

meysam, Arlington

Overnattede 1 nat i november 2023

10/10 Fremragende

KIMBERLY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Jill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Leanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

10/10 Fremragende

Jill

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

LISSA

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
CLEAN CLEAN CLEAN!!
Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Judy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to venue
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Takafumi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good!
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Amarae

Overnattede 1 nat i oktober 2023

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Mukesh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Amarae

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Carmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Gwendolyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Overnattede 1 nat i september 2023
Svar fra General Manager den 5. okt. 2023
Thank you for your positive feedback regarding your hotel stay with us. We look forward to welcoming you back soon!

10/10 Fremragende

young

Overnattede 2 nætter i september 2023

10/10 Fremragende

Michael

Overnattede 1 nat i september 2023

8/10 Udmærket

Bryan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Overnattede 1 nat i august 2023
Svar fra General Manager den 5. okt. 2023
Thank you for your feedback and for staying with us. We are delighted to hear that you enjoyed our clean and newly renovated hotel and that your experience was consistent. Also, our parking lot has a North and South entrance which is how it was built years back. However, it has been newly restored and updated with our recent renovation. Thank you again for your feedback and we hope to welcome you back again soon!

10/10 Fremragende

Carla

Overnattede 1 nat i august 2023

2/10 Forfærdeligt

Luke

Overnattede 1 nat i august 2023

10/10 Fremragende

Vanessa

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 4 nætter i juli 2023

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2023

6/10 Okay

Amanda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Overnattede 1 nat i juli 2023
Svar fra Katie Corzo - Assistant General Manager den 27. jul. 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us. Your experience during check in is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Udmærket

Gaku, Yokohama-shi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
Overnattede 4 nætter i juli 2023

10/10 Fremragende

Sherry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Hongtian

Overnattede 1 nat i juli 2023

10/10 Fremragende

Jhon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juni 2023
Svar fra General Manager den 26. jun. 2023
Thank you for sharing your feedback with us. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Sterling

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 2 nætter i maj 2023

10/10 Fremragende

Mike

Overnattede 1 nat i maj 2023
Svar fra General Manager den 26. jun. 2023
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Nancy, Houston

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Erin

Overnattede 2 nætter i november 2022
Svar fra General Manager den 25. feb. 2023
Thank you for providing a high rating on your experience at our hotel. We are delighted to hear that you enjoyed your stay and look forward to your next visit with us when you are back in the area.

8/10 Udmærket

Amir

Synes godt om: Rengøring, service og personale
Nice and clean
Front of the building was being remodeled but rooms were very clean.
Overnattede 5 nætter i februar 2023
Svar fra General Manager den 25. feb. 2023
Thank you for staying with us and providing feedback. We are delighted to hear that you enjoyed our clean and newly remodeled rooms. Our exterior renovation is anticipated to be completed by late March. We look forward to welcoming you back to hotel when you are back in the area and can experience our fully renovated hotel.

6/10 Okay

Aditya

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Poor customer service
Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Overnattede 1 nat i februar 2023

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i januar 2023
Svar fra General Manager den 14. jan. 2023
Thank you for taking time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us. We look forward to your next visit with us when you are in the area.

4/10 Dårligt

Henry

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Svar fra General Manager den 24. dec. 2022
Thank you for taking time to let us know about your experience while staying with us. I have shared your feedback with the Engineering team regarding the bathroom fan so it can be addressed. Regarding the pool, we do have a pool on property. It is an outdoor pool and it is closed for the winter season due to low and freezing outside temperatures which we experienced in Dallas this week. It will re-open in the Spring season, when the outdoor temperatures are comfortable and safe for our guests. Thank you for commenting on our clean rooms. Additionally, the rooms have been newly renovated as of July of this year. We consistently receive positive comments regarding our updated rooms since the completion of the room renovation. Moreover, as we are a Courtyard brand, we have a Bistro restaurant on property which serves breakfast and has it's own menu with ala carte pricing as is the same with all Marriott Courtyard brand hotels. Thank you again for staying with us and we look forward to your next visit when you are back in the Dallas/Plano area.

2/10 Forfærdeligt

Roberto

Overnattede 4 nætter i december 2022
Svar fra General Manager den 24. dec. 2022
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. In the future, please contact us directly prior to your departure so we can get more information as to your hotel experience and make any necessary accommodations. Thank you and we look forward to having you visit with us in the future.

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
convenience
Svar fra General Manager den 14. jan. 2023
Thank you for staying with us. We are glad to hear that you enjoyed the convenience of the hotel location. We look forward to your next visit with us.

8/10 Udmærket

Hugo

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Under exterior renovation
I was not notified that the hotel is under an exterior renovation, and it does not look well outside.
Overnattede 1 nat i december 2022

10/10 Fremragende

Chandra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.
Overnattede 1 nat i december 2022