"We would like to start by thanking you for a wonderful stay at your hotel. The location, the beautiful surroundings, and the friendly and welcoming staff made our holiday a truly enjoyable experience. The food was also absolutely delicious, and we generally felt very comfortable throughout our stay.
However, we are writing to make you aware of an issue we unfortunately encountered during our visit. We had to change rooms due to mold, which was handled well by the staff. Towards the end of our stay, however, we noticed that there was also some mold beginning to appear in the new room. As it was close to our departure, we chose not to bring it up at the time, but we did mention it upon checkout, as we didn’t want to switch rooms again.
We hope you take this feedback in the constructive spirit in which it is intended, as we would very much like to recommend your hotel to others – and perhaps even return ourselves one day. We simply feel it is important that the issue with mold is taken seriously, as it can affect both the guests’ experience and their health.
Thank you in advance for your understanding, and once again thank you for an otherwise very pleasant stay."
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