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Anmeldelser af Europa Gatwick Hotel & Spa

3 out of 5
Europa Gatwick Hotel & Spa
Balcombe Road, Maidenbower, Crawley, England

Anmeldelser

5,6
Bedømmelse på 10 − Fremragende. 145 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 175 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 223 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 187 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 272 af i alt 1002 anmeldelser" "

5,6/10

Rengøring

6,2/10

Service og personale

5,2/10

Faciliteter

5,2/10

Overnatningsstedets tilstand og faciliteter

5,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Preben

Overnattede 1 nat i april 2023

6/10 Okay

Julie

Overnattede 1 nat i november 2022

4/10 Dårligt

Jan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lousy hotel.
I arrived a bit early for check.in. I said thats fine, can I sit down, have a beer and do some work on my PC. Answer: Bar closed so I could walk down to the city where there is a pub ... OK. Did that. Came back and checked in. Went to the room. In another building with high security. You should use the key to get through the main door. No need, the door was broken and partly open. Came to the room to open the door. That was bended so nearly impossible to open. Needed a big kick. The room was smelly. The windows was very dirty. Only one towel in the bathroom. And worst of all, - a big poo in the toilet ... I have pictures of that. Half past four I went to the bar to get a beer. Aske for a pint. An angry answer from the bar keeper. He was not ready. Couls I just stay away until he was ready. The bar was supposed to open four o'colck. I asked for the restaurant when tat would open so I could get a beer there ... answer: The restaurant dont open ... Nice start after a hard day. Next morning I went to check out. Nobody there. After a long time where I was calling good morning to someone in the office (with no responce) some angry old women came. The check-out was done and I asked her to call a taxi. Answer: Do it youself ... there is a phone round the corner. I called their regular taxi company. Was told 10 minutes. After 20 minutes I called them again asking where my taxi is ... It is on its way I was told. After waiting 45 minutes it arrived. Got late to my business meeting.
Overnattede 1 nat i september 2022

4/10 Dårligt

Eadbibi

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2021

6/10 Okay

Lise

Overnattede 3 nætter i marts 2019

6/10 Okay

Hannah

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

6/10 Okay

Mrs Carol

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale
Parking very difficult Had to keep entering reg every time we left and returned to hotel Tv didn't work in room. Had to wait till the evening of 2nd day for replacement. Crack in bathroom sink Room clean but decor needs updating Food was excellent Reception staff were excellent
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Radiqua

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Just was clean all over
Overnattede 2 nætter i maj 2024

6/10 Okay

Kevin

Rejste med familie
Synes godt om: Service og personale
Had to pay for pool ,noisy at night property needs upgrade
Overnattede 3 nætter i april 2024

8/10 Udmærket

Fazal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a grat place to stay at, the night before our holiday. Breakfast was excellent
Overnattede 1 nat i februar 2024

10/10 Fremragende

Nicky

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a really nice time included the spa absolutely fabulous.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Rojin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Rojin

Overnattede 1 nat i marts 2024

10/10 Fremragende

Colin

Synes godt om: Rengøring, service og personale
We were down travelling for work and stayed here staff were friendly and helpful, rooms were comfortable, food was good. We will definitely stay here again
Overnattede 2 nætter i marts 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

2/10 Forfærdeligt

Spencer

Overnattede 2 nætter i marts 2024
Svar fra Manager den 3. apr. 2024
Thank you for your rating

6/10 Okay

Laura-Lee

Overnattede 2 nætter i marts 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

6/10 Okay

Nigel

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

4/10 Dårligt

Swithun

Synes ikke om: Service og personale
Confused reception staff
Overnattede 4 nætter i februar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

8/10 Udmærket

Neil

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall good hotel
Good stay, comfortable and good atmosphere.
Overnattede 2 nætter i februar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

4/10 Dårligt

Mark

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Some staff friendly but bar staff rude & unhelpful. Building and facilities all very tired. Had to pay extra to use the pool and was initially told children can't use it afterr 4pm, yet check-in is From 4pm! Could not dine in as very limited seating. Breakfast selection was underwhelming: cooked breakfast, croissants & cereal okay. But tinned fruit. Dairy milk only. And the coffee was the most disgusting thing I have ever experienced.
Overnattede 1 nat i februar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments , we have dairy free milk on request .

2/10 Forfærdeligt

Li

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is the first hotel I have stayed in which is not cleaned every day. And I have travelled internationally. The hotel staff openly told me that they do not clean the rooms every day because they are only a "three star" hotel. In fact in five days there was never any cleaning service unless you strongly protest and request for it. The facility is overall old and run down with the shower in medival conditions and hot water limited. The hotel does not serve lunch. If you are flying from Gatwick and only staying overnight it is alright. More than two nights it is a pain.
Overnattede 4 nætter i februar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments we apolgise you were unhappy with your stay.

2/10 Forfærdeligt

Lewis

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff was rude hotel room was dirty and overall a terrible place to stay
Overnattede 1 nat i februar 2024
Svar fra Manager den 28. mar. 2024
We apologise that yiou had issues this will be looked in to

8/10 Udmærket

Edvard

Overnattede 1 nat i januar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

6/10 Okay

Melville

Overnattede 1 nat i januar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

10/10 Fremragende

Gary

Nice place to stay
Overnattede 1 nat i januar 2024
Svar fra Manager den 28. mar. 2024
Thank you for your comments

6/10 Okay

Andrew

Overnattede 5 nætter i januar 2024

8/10 Udmærket

Darren David

Overnattede 2 nætter i januar 2024

6/10 Okay

Keith

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Europa Maidenbower
Hotel is looking tired and needs refurbishing.
Overnattede 2 nætter i januar 2024

4/10 Dårligt

James

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Check out is 10 am unfortunately I slept through my alarm. Woke up to all lights on a cleaning lady and security man around the bad screaming and shouting at me. This was 10:40. 40 minutes and being treated like I had stolen something in a shop. Unacceptable behaviour from staff/ security over a simple mistake.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Russell

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Do not stay there
Overnattede 1 nat i januar 2024

4/10 Dårligt

Christopher

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Margaret

Overnattede 1 nat i december 2023

4/10 Dårligt

Marco

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor hotel. Choose somewhere else if you can
Poor hotel, when we arrived our room wasn’t done. The toilet door wouldn’t lock. The lift wasn’t working. Staff’s attitude was bordering hostile. The original room where they placed us was stinky. Not an experience we will repeat
Overnattede 1 nat i december 2023

6/10 Okay

John

Rejste med partner
Synes godt om: Service og personale
The room small,aganest premir inn
Overnattede 1 nat i december 2023

8/10 Udmærket

Marilyn

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
All the property in poor condition and old, staff wonderful
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Eraina

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
avoid like the lague
no wifi water turned off at 10am kids toys under bed pubes on linen not clean sheets asylum seekers hotel disgusting place zero stars d not recommend
Overnattede 3 nætter i december 2023

4/10 Dårligt

Kenneth

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 8 nætter i november 2023

4/10 Dårligt

David

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Cameron

Overnattede 1 nat i november 2023

6/10 Okay

Sally

Old dated buildings, in need of total refurbishment, lots of repairs needed. Soundproofing definitely needed, water system needs lagging as you can hear the water running through the building. Car parking not clearly marked, grounds maintenance is urgently required.
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Sally

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Very old and dated building, not enough sound proofing. Cracks in basin. Noisy water system, can hear everything from one bedroom to another. Grounds very cluttered, debris, garden maintenance needs attention. Car parking not clearly marked.
Overnattede 1 nat i november 2023

4/10 Dårligt

Ivan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
Decepcion
Muy mala. La calefacción no funcionaba correctamente en la mayoria de las habitaciones. El check in muy tarde (y lento) y check out muy temprano. Desayuno tambien termina demasiado temprano. No hacen las habitaciones a diario. El servio en recepción no podia resolver los problemas. Mi grupo llevó mas de 50 personas al hotel. Totalmente descartado para el año que viene.
Overnattede 3 nætter i november 2023

8/10 Udmærket

Heather

Quaint and cozy. Not updated, but totally suitable. WiFi didn’t work well for me and my US carrier didn’t work well either. Suggest bringing mobile charger. Food is decent and you can get a discount if you pay when you check in.
Overnattede 4 nætter i november 2023

4/10 Dårligt

christine

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mauvaise expérience
Décevant et honteux: pas de ménage dans les chambres pendant les 5 nuits , pas de serviettes changées malgré nos demandes journalières et encore moins la poubelle vidée ! Partie commune qui laisse à désirer : bref une mauvaise surprise!
Overnattede 5 nætter i november 2023

6/10 Okay

John

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sad hotel
Somewhat fractious, check in was weird and hotel was well out of date and in urgent need of modernisation
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Wayne

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was moad on the ceiling in bedroom and bathroom While resting house keeping barged in which made me feel unsafe with my children
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Susie

Synes godt om: Rengøring, service og personale, værelsets komfort
Enkelt men rent och god service. Vi nyttjade spa-avdelningen och var mycket nöjda med den.
Overnattede 3 nætter i oktober 2023

6/10 Okay

Juha

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
No soap and untidy bathroom, watertap broken, no wifi in room
Overnattede 2 nætter i oktober 2023