Overnatningsstedets facade – aften/nat

Anmeldelser af ProfilHotels Mercur

3 out of 5
ProfilHotels Mercur
Vester Farimagsgade 17, Copenhagen

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 254 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 464 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 193 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 68 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 1001 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Steffen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice rection guy,be there next time again
Overnattede 1 nat i marts 2024
Svar fra Kristoffer Team Mercur den 26. mar. 2024
Dear Steffen.Thank you for your compliment! We're delighted to hear that our reception team made a positive impression on you. We hope to have you back with us again at another time. If there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We're here to ensure you have a wonderful experience each time you visit. See you soon!Warm regardsTeam mercur

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi blev mødt af yderst venligt og imødekommende personale ved indtjekning. Værelset var fint og rent. God central beliggenhed. Vi kommer gerne tilbage.
Overnattede 1 nat i februar 2024
Svar fra Mercur Hotel den 19. feb. 2024
Kære Kim Det glæder os virkelig at høre, at I havde en behagelig oplevelse under jeres ophold hos os. Tak for jeres venlige ord om vores personale og værelser, det betyder meget for os at vide, at I blev mødt af venligt og imødekommende personale ved indtjekningen, og at I fandt jeres værelse rent og behageligt.Vores centrale beliggenhed er en af vores største fordele, og det glæder os at høre, at den var praktisk for jer under jeres ophold. Vi vil med glæde byde jer velkommen tilbage ved en anden lejlighed, og hvis der er noget, vi kan gøre for at gøre jeres næste ophold endnu bedre, er I velkomne til at lade os vide det. Endnu en gang tak for jeres positive tilbagemeldinger, og vi ser frem til at have jer som vores gæster igen i fremtiden.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Galyna, Team Mercur den 11. feb. 2024
Dear Sir/Madam,Thank you for taking the time to provide us with your feedback. We're glad to hear that you had a positive experience during your stay and appreciate your rating of 8 out of 10.Your satisfaction is important to us, and we're always looking for ways to improve. If there are any specific areas where you think we could enhance our services to earn a higher rating next time, please don't hesitate to share your thoughts with us.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

4/10 Dårligt

Trine

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beskidt
Gammelt og slidt og ikke mindst virkelig beskidt på værelset. Tror ikke der er blevet støvsuget i år. Fyldt med hår og skidt på gulvet på værelset. Dette hotel kan Max have to stjerner
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Ricky

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel med god beliggenhed
Som altid, en god oplevelse
Overnattede 1 nat i januar 2024
Svar fra Galyna, Team Mercur den 11. feb. 2024
Dear Ricky,Thank you so much for your fantastic feedback and for rating your experience with us a perfect 10 out of 10! We're thrilled to hear that you had a great experience during your stay.It's always a pleasure to welcome back valued guests like yourself, and we're delighted to know that you found our hotel to be nice with a good location. Providing consistently excellent service and ensuring your comfort is our top priority, and we're glad that we could meet your expectations once again.We look forward to welcoming you back for another wonderful experience in the future!Warm regards,

8/10 Udmærket

Barrington

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Galyna, Team Mercur den 11. feb. 2024
Dear Barrington,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience during your recent stay.Your rating of 8 out of 10 is appreciated, and we're glad that we could meet the majority of your expectations. However, we're always striving to improve and provide an even better experience for our guests. If there's anything specific you think we could do to earn that perfect 10 next time, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future for an even better experience.Warm regards,

8/10 Udmærket

Ole

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i januar 2024
Svar fra Galyna, Team Mercur den 21. jan. 2024
Dear Ole,Thank you for taking the time to share your feedback, and we're delighted to hear you had a positive experience during your stay, as reflected in your rating of 8 out of 10. We're pleased that our team could contribute to making your visit enjoyable.If there are specific details or areas where we can further improve to enhance your next stay, please feel free to let us know. We value your input and look forward to welcoming you back for another great experience.Warm regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
God oplevelse
God oplevelse. Blev modtaget godt af personalet, som også var meget hjælpsomme under vores ophold
Overnattede 1 nat i januar 2024
Svar fra Galyna, Team Mercur den 21. jan. 2024
Kære Gæst Tusind tak for din positive anmeldelse! Det glæder os at høre, at du havde en god oplevelse og blev godt modtaget af vores personale. Vi sætter pris på dine rosende ord om vores hjælpsomme team.Hvis der er noget specifikt, du ønsker at dele eller forslag til forbedringer, er du velkommen til at kontakte os. Vi ser frem til at byde dig velkommen igen for endnu en behagelig oplevelse.Venlige hilsner,

8/10 Udmærket

Claus Wagner

Overnattede 2 nætter i januar 2024
Svar fra Galyna, Team Mercur den 11. feb. 2024
Dear Claus Wagner,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience during your recent stay, and we appreciate your rating of 4 out of 5.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad to know that we met the majority of your expectations.If there's anything specific you think we could do to earn that perfect score next time, please don't hesitate to let us know. Your feedback is invaluable to us, and we're committed to continuously improving our services to ensure that each guest has a memorable experience.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

6/10 Okay

Tayeda

Overnattede 1 nat i december 2023
Svar fra Galyna, Team Mercur den 21. jan. 2024
Dear Tayeda,Thank you for taking the time to share your feedback and provide a rating. We're sorry to learn that your experience fell short of your expectations, and we genuinely appreciate your honesty. Understanding more about your concerns would be invaluable to us as we strive to improve.If there are specific areas or aspects of your stay that you'd like to discuss further, please feel free to reach out. We are committed to addressing any issues and ensuring a more positive experience on your next visit.We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm regards,

10/10 Fremragende

Jane

Overnattede 1 nat i december 2023
Svar fra Galyna, Team Mercur den 21. jan. 2024
Dear Jane,Thank you so much for your fantastic rating! We're thrilled to know that you had such a wonderful experience during your stay. Your satisfaction is our ultimate goal, and it's incredibly rewarding to receive such positive feedback.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any preferences for your next visit, feel free to let us know.Safe travels and warm regards,

6/10 Okay

Line

Overnattede 1 nat i december 2023
Svar fra Galyna, Team Mercur den 21. jan. 2024
Dear Line,Thank you for taking the time to provide your feedback. We appreciate your honesty, and we're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to understand how we can improve.If you have any specific details or concerns you'd like to share, please feel free to reach out. We value your feedback and hope to have the opportunity to make your next stay with us a perfect 10.Warm regards,

8/10 Udmærket

Klaus

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Galyna, Team Mercur den 17. dec. 2023
Dear Klaus, Thank you for taking the time to leave us some feedback. We are delighted to hear that you had a great stay with us, and hope to see you again! Best regards,

10/10 Fremragende

Jacob

Overnattede 1 nat i december 2023
Svar fra Victor, Team Mercur den 5. dec. 2023
Dear Jacob,Thank you very much for taking the time to leave a review.We are very happy to hear that you had a great stay with us, and look forward to welcoming you back in the future.Kind regards,

10/10 Fremragende

Connie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Victor, Team Mercur den 5. dec. 2023
Dear Jacob,Thank you very much for taking the time to leave a review. We love hearing back from our guests :)We are very happy to hear that you had a great stay with us, and look forward to welcoming you back in the future.Kind regards,

8/10 Udmærket

Søren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Galyna, Team Mercur den 20. dec. 2023
Dear Søren,Thank you for taking the time to provide feedback. We're delighted that you had a positive experience during your stay.To further enhance our services, we would love to hear more about your thoughts on what we did well and where we could make improvements. Your insights are crucial to our continuous efforts to provide the best possible experience for our guests.We're grateful for your choice to stay with us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Kind regards,

10/10 Fremragende

Lone

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Meget venligt personale
Overnattede 1 nat i november 2023
Svar fra Victor, Team Mercur den 5. dec. 2023
Dear Lone,Thank you very much for taking the time to leave a review. And thank you for the kind words about our staff ;)We are very happy to hear that you had a great stay with us, and look forward to welcoming you back in the future.Kind regards,

10/10 Fremragende

Lars

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Victor, Mercur Front Desk den 20. nov. 2023
Dear Lars,We are very happy to hear that you had a great stay with us, and look forward to welcome you again in the future.Have a great day, and thank you for your business.Kind regards,

2/10 Forfærdeligt

Zwan

Overnattede 1 nat i november 2023
Svar fra Victor, Mercur Front Desk den 20. nov. 2023
Dear Zwan,Thank you for taking the time to leave us your feedback.I am very sorry to hear that your stay didn't live up to our usual high standards. If you have the time, please feel free to reach out to us through email or here, since we'd love to hear what went wrong and how we can improve.Kind regards,

8/10 Udmærket

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Dear Thomas,Thank you for taking the time to leave us some feedback.We are delighted to hear that you had a great stay with us, and hope to see you again!Kind regards,

8/10 Udmærket

Karin Anette

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Hello Karin,Thank you very much for leaving us your feedback. We are very happy to hear that you had a good stay with us, and hope to have you back in the future. Kind regards,

8/10 Udmærket

Jim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Dear Jim,Thank you for taking the time to leave us some feedback.We are delighted to hear that you had a great stay with us, and hope to have you back as guest!Kind regards,

10/10 Fremragende

Anne Mette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Dear Anne Mette,Thank you very much for taking the time to leave your feedback.We are very happy to hear that you had a great stay with us.Have a great day,

8/10 Udmærket

Maria Bech

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Dear Maria,Thank you for your business, and thank you for taking the time to reach out with your feedback.It makes us very happy that you had a good stay with us, and hope to have you back in the future.Kind regards,

10/10 Fremragende

Per

Overnattede 1 nat i oktober 2023
Svar fra Victor, Team Mercur den 20. nov. 2023
Hello Per!Thank you for your business and thank you for letting us know how your stay went.We are delighted to hear that you had a great time staying with us, and look forward to having you back.Kind regards,

10/10 Fremragende

Line

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Mercur Front Desk den 17. nov. 2023
Dear Line,Thank you for your business! It sounds like you had anawesome stay with us, and we appreciate you reaching out and letting us know!Have a great day, and hope to see you again ;)Kind regards,

10/10 Fremragende

Håkon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Mercur Hotel den 2. okt. 2023
Dear guest. Thank you for taking the time to share your feedback about your recent stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Warm regards, Aleksandra - Mercur Hotel.

6/10 Okay

Erni, Nuussuaq

Overnattede 8 nætter i september 2023
Svar fra Profilhotels Mercur den 6. okt. 2023
Dear Erni,Thank you very much for your business as well as for leaving us a rating.We are very happy to hear that you had a good stay with us, and hope to have you back as guest.Kind regards,

8/10 Udmærket

Jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Mercur Front Desk den 12. sep. 2023
Dear Jesper,Thank you for your business and thank you for leaving your feedback. We are delighted to hear that you had a good stay, and look forward to having yoiu back as guest.Kind regards,

6/10 Okay

Ahmed Sharif

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Mercur Front Desk den 12. sep. 2023
Dear Ahmed,Thank you for leaving a review and thank you for choosing Mercur Hotel.It sounds like your stay wasn't as great of an experience as it could be, and we'd love to hear why so we can improve our service. Please feel free to contact us in whatever way that is convenient.Have a great day,

4/10 Dårligt

Helle

Overnattede 3 nætter i juli 2023
Svar fra Mercur Front Desk den 12. sep. 2023
Dear Helle,Thnak you for your business and thank you for leaving a rating. We are very sorry if your visit didn't live up to the high expectations we usually set for ourselves, but we hope you will give us another chance in the future.Kind regards,

2/10 Forfærdeligt

Henrik

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ikke 3 stjerner
Meget uvenlig tjek-ind…. såkaldt mini-suite var meget spartansk indrettet helt uden atmosfære og fx ingen almindelig vægdekoration. Opholdsområde med sovesofa var knirkende og ikke mindst var der dag 2 ikke rengjort kl. 16
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Grethe

Overnattede 5 nætter i januar 2023

10/10 Fremragende

Finn

Overnattede 1 nat i april 2023

8/10 Udmærket

Bjarne

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2022

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2020
Svar fra Nicklas RJ, Front desk. den 4. mar. 2020
Dear Jacqueline, Thank you so much for the perfect review, we are super grateful that you had a positive stay! We value the happiness and satisfaction of our guests always. Please feel free to come back to Mercur Hotel anytime. Have a nice day!

6/10 Okay

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
God placering. Venlig personale Rengøring i spiseresraurant dårlig - ikke indbydende
Overnattede 2 nætter i februar 2020
Svar fra Signe, Front Desk den 2. mar. 2020
Mange tak for at dele din anmeldelse af vort hotel. Vi værdsætter din feedback om rengøringen, vi vil naturligvis følge op på dette. Hav en god dag,

8/10 Udmærket

Lars

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Det var godt ophold Men første nat en del larm, fra bygning bagved
Overnattede 2 nætter i februar 2020
Svar fra Liv, Front Desk den 29. feb. 2020
Kære Lars Mange tak for din anmeldelse. Vi er glade for at høre, at i nød jeres ophold hos og beklager at Bremen Teater larmede for meget under den første nat. Jeg håber i vil besøge os igen og i ønskes en god aften Venlig hilsen

6/10 Okay

Heinz Dieter

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2020
Svar fra Liv, Front Desk den 28. feb. 2020
Dear Heinz Thank you for your review. We are happy that you took your time to give us your feedback and we will try to improve in the future. Have a pleasant day Kind regards

8/10 Udmærket

Karsten

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Signe, Front Desk den 24. feb. 2020
Kære Karsten. Tak for at du valgte os og tak for denne fedback, som hjælper os fremad. Det lyder som om du havde et behageligt ophold hos os, det gør os så glade! Vi håber at se dig snart igen.

2/10 Forfærdeligt

Jannick Unger

Rejste med familie
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2020
Svar fra Liv, Front Desk den 20. feb. 2020
Dear Jannick Thank you for your review. I'm sorry to hear that your stay did not live up to your expectations and that there was nothing we could do to try and make you stay more pleasant. Have a nice day Kind regards

6/10 Okay

Verificeret rejsende

Rejste med kæledyr
Synes godt om: Service og personale
Super beliggenhed. Tæt på mange seværdigheder Gå afstand Tæt på tog metro bus
Overnattede 4 nætter i februar 2020
Svar fra Liv, Front Desk den 21. feb. 2020
Kære Gæst Mange tak for din anmeldelse. Det er dejligt at høre at i kunne lide vores beliggenhed og jeg håber i nød jeres ophold hos. Hav en god dag Venlig hilsen

10/10 Fremragende

Dorthe

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Signe, Front Desk den 19. feb. 2020
Kære Dorthe. Vi sætter stort pris på din feedback. Vi er glade for at høre at du havde en god tid i løbet af dit ophold her hos os, og vi håber at se dig snart igen. Bedste hilsner

8/10 Udmærket

Tania

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed
God pris, fin service og god beliggenhed - tæt på hovedbanen og centrum
Overnattede 1 nat i februar 2020
Svar fra Signe, Front Desk den 17. feb. 2020
Kære Tania. Tak for at tage dig tid til at evaluere dit ophold. Beliggenheden er utvivlsomt en fordel, når man bor på vores hotel; dejligt at høre at du værdsatte dette, og vi håber, du fik mest muligt ud af det. Bedste hilsner

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale
Fin intjekning - senge mega bløde, morgenmad perfekt. Hotellet bærer præg af at være en smule slidt, et niveau eller to under eksempelvis Scandic
Overnattede 1 nat i februar 2020
Svar fra Nicklas RJ, Front desk. den 16. feb. 2020
Hej, Tusind tak for det flotte review, vi er super glade for gæster som har haft en god oplevelse. Vi er kede af at hotellet giver et indtryk af at være slit, det er ikke vores mening. Din feedback vil givet videre. Du er altid velkommen tilbage to hotel Mercur, hav en god dag.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Liv, Front Desk den 13. feb. 2020
Dear Guest Thank you for your review. It it lovely to hear that you enjoyed your stay with and hopefully you will consider visiting us again. Have a pleasant day Kind regards

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Overnattede 1 nat i februar 2020
Svar fra Liv, Front Desk den 13. feb. 2020
Dear Guest Thank you for your review. I'm sorry to hear that your stay did not live up to your expectations and if you have any kind of problem you can always contact us in the reception. Have a pleasant day Kind regards

10/10 Fremragende

Herdis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Deiligt hotel
Overnattede 2 nætter i februar 2020
Svar fra Nicklas RJ, Front desk. den 14. feb. 2020
Hej Herdis, Tusind tak for dit flotte review, vi er altid glade for at vores gæster har haft en god oplevelse. Du er altid velkommen tilbage to hotel Mercur, hav en god dag.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Liv, Front Desk den 11. feb. 2020
Dear Guest I'm sorry to hear that you stay did not live up to your expectations, and that there was nothing we could do to try and make your stay more pleasant. If you have any kind of problem you can always contact us in the reception. Have a pleasant day Kind regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Liv, Front Desk den 11. feb. 2020
Dear guest Thank you for your review. It is fantastic to hear that you had a perfect stay with us and I hope you will visit us again. Have a pleasant day Kind regards