Kroer i Conwy

"A place with so much potential but a bizarre experience. Everything in the room - curtains, cushions, carpet - seemed new and very promising but the attention and service that should have accompanied that good start was non-existent. At no point during our stay did we meet our hosts or any staff apart from bar staff who, although very pleasant, showed no sign of knowing that we were guests staying in the 'ghostly' property where, once the bar was shut, we felt like we were the only, and not very...

"Valentines evening with overnight stay. Check in easy, mostly done online prior to arrival. Room was good size and very clean, hotel situated along side of busy A55, but road noise in room was minimal. Had small lunch and then dinner in the evening, the service from Heather was excellent, full of smiles and attentive, even though it was busy with the amount of staff they had on serving. She just gave that little bit extra that made you feel well looked after and that she care about your...