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Anmeldelser af Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 421 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 342 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 73 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 43 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Bessy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding customer services!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Bing

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The room was spacious and clean. However, it is noisy there. The neighborhood did not look like very safe. I did not feel comfortable to stay at the first floor and asked the front desk to help change my room. The front desk told me there was no other room available for me. I then left. Worst hotel I ever stayed.
Overnattede 1 nat i maj 2024
Svar fra Leon den 20. maj 2024
Dear Bing,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

8/10 Udmærket

Dean

Synes godt om: Rengøring, service og personale, faciliteter
The outlet for the AC wasn’t working a hundred percent of the time without fiddling around with it.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nate

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ravi was excellent!
Overnattede 1 nat i maj 2024

6/10 Okay

Andreanna

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Rona

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
A little run down. The people that stayed above me were really loud. I stayed at the hotel to rest after my child was born, after having been awake for 3 days straight. I was hoping to just be able to fall into a deep sleep and could not until those people went to bed. The phone and TV in the room did not work either because I thought I could blot out the noise or have someone call their room. Unable to and I was too exhausted to go down to the front desk. The cabinets in the kitchen were broke and were patched up. I also found someone’s random sock by the bed and a condom, well I’m glad someone was safe there.
Overnattede 1 nat i april 2024
Svar fra Leon den 6. maj 2024
Dear Rona,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Forfærdeligt

Kimberly

Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Expedia said it was pet friendly. It is not. After prepaying, was turned away at the door. No other hotels in the area had rokns
Overnattede 1 nat i april 2024
Svar fra Leon den 3. maj 2024
Dear Kimberly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am not sure where on Expedia you saw that we were pet friendly, because it clearly states that we are not pet friendly in our hotel policies. If you select the option for pet friendly hotels on their website our hotel vanishes from view. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Fremragende

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Im very satisfied with my stay ! Staff was excellent
Overnattede 2 nætter i april 2024

8/10 Udmærket

Shawna

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and convenient. Not too far from downtown. Close to stores and places to eat.
Overnattede 1 nat i april 2024

10/10 Fremragende

morgan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ravi at the front desk was super helpful and friendly.
Overnattede 1 nat i april 2024

10/10 Fremragende

Monica

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ravi was a great help. Appreciate him.
Overnattede 1 nat i april 2024

10/10 Fremragende

Shawn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
Overnattede 1 nat i april 2024

10/10 Fremragende

Sara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Steven

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had an awesome gentlemen that check us in
Overnattede 2 nætter i marts 2024

10/10 Fremragende

serena, Dover

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk staff were lovely and the pool was refreshing!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Courtney

Rejste med familie
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Cristiane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pool
Overnattede 1 nat i februar 2024

10/10 Fremragende

Merrill

Overnattede 1 nat i februar 2024

10/10 Fremragende

Matthew

Overnattede 1 nat i februar 2024

8/10 Udmærket

Cheryl

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Lori, canton

Synes godt om: Rengøring, service og personale
Hot tub was great
Overnattede 1 nat i januar 2024

4/10 Dårligt

teddy

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tub was broken
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Sophia

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Paul

Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Fremragende

Larissa

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Easy to find. Nice pool and hot tub.
Overnattede 1 nat i december 2023
Svar fra Leon den 7. jan. 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
Overnattede 1 nat i december 2023
Svar fra Leon den 7. jan. 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 Okay

Milagros

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Strange smell
Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Okay

SEBASTIEN

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The floor of my room wasn’t clean
Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Sebastien,Thank you for completing the survey regarding your recent stay at our property. I am sorry that we missed the bathroom floor, our apologies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Fremragende

Debra

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 Udmærket

Dominique

I
Overnattede 1 nat i december 2023
Svar fra Leon den 8. jan. 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Okay

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
Overnattede 2 nætter i november 2023
Svar fra Leon den 8. jan. 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Fremragende

andrea

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
Overnattede 2 nætter i november 2023
Svar fra Leon den 8. jan. 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 Dårligt

laurette, melville

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
Overnattede 2 nætter i november 2023
Svar fra Leon den 14. nov. 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Forfærdeligt

Locadia

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was rude
Overnattede 1 nat i november 2023
Svar fra Leon den 12. nov. 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Forfærdeligt

Sammy

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Leon den 12. nov. 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Forfærdeligt

jeremy

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
Overnattede 2 nætter i november 2023
Svar fra Leon den 6. nov. 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Fremragende

Scott

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Scott den 8. jan. 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Fremragende

Alberto

Overnattede 1 nat i oktober 2023

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Jennifer

Overnattede 1 nat i oktober 2023
Svar fra Leon den 8. jan. 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Okay

Heather

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale
Just all around average. Won't go back.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Alicia

Rejste med partner
Synes godt om: Rengøring, service og personale
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Yi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

helene

Overnattede 1 nat i oktober 2023

4/10 Dårligt

Jeffrey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
Overnattede 1 nat i oktober 2023
Svar fra Tori den 15. okt. 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 Dårligt

Joseph

Rejste med familie
Synes ikke om: Faciliteter
Dismal property. Not very well lit, depressing.
Overnattede 1 nat i oktober 2023
Svar fra Tori den 15. okt. 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay in NH
Very comfortable and spacious room. Front desk staff was helpful and courteous. Breakfast was ok, service at breakfast was excellent.
Overnattede 1 nat i oktober 2023