Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 753 af i alt 939 anmeldelser" "
10 - Fremragende
753
Bedømmelse på 8 − Udmærket. 138 af i alt 939 anmeldelser" "
8 - Udmærket
138
Bedømmelse på 6 − Okay. 25 af i alt 939 anmeldelser" "
6 - Okay
25
Bedømmelse på 4 − Dårligt. 13 af i alt 939 anmeldelser" "
4 - Dårligt
13
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 939 anmeldelser" "
2 - Forfærdeligt
10
9,6/10
Rengøring
9,6/10
Service og personale
9,4/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,2/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Kare Helveg
13. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Uovertruffen hoteloplevelse i Køln.
Outstanding hotel oplevelse. Klassisk uden at være støvet, tvært imod. Staff er attentive og kompetente.
Vi har været rundt i Europa og USA de sidste 4 uger, og har boet på gode hoteller men dette sidste stop på turen blev den bedste hoteloplevelse. Vi skulle kun have haft en overnatning men kort efter indtjekning blev vi enige om, at det var synd kun at have en overnatning på et sådan sted.
Helt igennem skøn oplevelse.
Kare Helveg
Overnattede 1 nat i juli 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 17. jul. 2023
Dear Kare Helveg,we very much appreciate your positive feedback regarding your stay at our house. It is always a pleasure to receive positive feedback. Thank you for sharing your good experience. We are looking forward to welcoming you again at our hotel and we hope that your next visit will be as pleasant as the previous one.Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Jeanett Korch
3. apr. 2023
Jeanett Korch
Overnattede 1 nat i april 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 17. apr. 2023
Liebe Frau Korch,vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager
8/10 Udmærket
Ulrike
Forretningsrejsende
13. maj 2022
Ulrike
Overnattede 2 nætter i maj 2022
Svar fra Kimiko Akiyama - Training & Quality Manager den 18. maj 2022
Liebe Ulrike,
wir danken Ihnen vielmals für das positive Feedback. Über gute Rückmeldungen freuen wir uns wirklich immer sehr. Wir hoffen, dass Sie Ihre Zeit in Köln genießen konnten und dass wir Sie schon ganz bald wieder bei uns begrüßen dürfen.
Mit freundlichen Grüßen
Kimiko Akiyama
Training & Quality Manager
8/10 Udmærket
Jan
29. jul. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
fremragende hotel
Fremragende hotel lidt underdrejet af covi 19,
mindre menukort lav belægning
Jan
Overnattede 1 nat i juli 2020
Svar fra Hotelmanagement den 2. aug. 2020
Dear Jan,
Thank you very much for choosing the Excelsior Hotel Ernst for your recent visit to Cologne.
We appreciate that you have taken the time to share your feedback with us here on expedia.com.
We are happy to read that you were convinced by our facilities in general and we would like to thank you for your honest feedback regarding the lack of staff.
Please be assured that we are taking your feedback very seriously and as a chance to improve the hotel.
We are looking forward welcoming you again soon.
Kind regards,
Your EXCELSIOR HOTEL ERNST
4/10 Dårligt
Verificeret rejsende
4. apr. 2019
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Værelse 508 er helvedet midt i paradis
Hotellet er fremragende, MEN værelse 508 er en katastrofe. Det er shappy indrettet og ligger lige under hotellets motionscenters løbebånd. Larmen derfra er infernalsk. Det lyder som om nogen har startet et vejarbejde med en kæmpe dieselmotor lige over hovedet på dig. Jeg blev vækket kl 7.15 af den første motionist - og så fortsatte det ellers derfra. Personalet virkede uforstående, og som om de ikke rigtigt troede på, hvad jeg fortalte dem. Denne form for larm er helt øredøvende uacceptabel - og det kan en lille æske chokolade som kompensation ikke råde bod på. Det er faktisk lidt af en fornærmelse
Verificeret rejsende
Overnattede 1 nat i april 2019
Svar fra Excelsior Hotel Ernst den 3. maj 2019
Dear guest,
thank you very much for sharing your feedback here with us.
We regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. Please be assured that our technician already checked and fixed the treadmill in order to have the noises disposed. I can assure you that we never had the intention to offence you in any way with the treatment.
We hope that you can enjoy the rest of your stay and to welcome you back very soon to convince you about our service and quality once again.
Kind regards
Henning Matthiesen
Managing Director
10/10 Fremragende
Maria
17. okt. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Maria
Overnattede 1 nat i oktober 2018
Svar fra Excelsior Hotel Ernst den 26. okt. 2018
Liebe Maria,
vielen Dank für Ihren Besuch in Köln.
Es freut uns ungemein zu lesen, dass wir Sie zu 100% von uns überzeugen konnten. Gerne haben wir Ihr Feedback mit dem gesamten Team geteilt.
Das Team des Excelsior Hotel Ernst freut sich auf ein Wiedersehen!
Mit freundlichen Grüßen,
Henning Matthiesen
Geschäftsführender Direktor
8/10 Udmærket
Verificeret rejsende
22. sep. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i september 2018
Svar fra Excelsior Hotel Ernst den 26. sep. 2018
Lieber Gast,
Herzlichen Dank für Ihren Aufenthalt im Excelsior Hotel Ernst und dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.
Über Ihre durchweg positive Bewertung freuen wir uns sehr. Es macht uns stolz, dass der Service zu jeder Zeit exzellent war und bei Ihnen keine Wünsche offen geblieben sind.
Im Namen des gesamten Teams hoffen wir, Sie schon bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Henning Matthiesen
Geschäftsführender Direktor
8/10 Udmærket
Verificeret rejsende
18. aug. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i august 2018
Svar fra Excelsior Hotel Ernst den 23. aug. 2018
Lieber Gast,
vielen Dank für Ihren Besuch bei uns im Excelsior Hotel Ernst.
Es freut uns sehr, dass Sie Ihren Aufenthalt in Köln genießen konnten und wir Sie mit unserer erbrachten Leistung überzeugen durften. Gerne haben wir Ihr Feedback mit dem gesamten Team geteilt.
Wir freuen uns schon heute auf Ihren nächsten Besuch.
Mit herzlichen Grüßen,
Henning Matthiesen
Geschäftsführender Direktor
10/10 Fremragende
Emilie, Copenhagen
2. aug. 2016
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel - and GREAT service!
I thoroughly enjoyed my stay - and would warmly recommend anyone visiting Cologne to stay at Excelsior Hotel Ernst! It is a stunning historic hotel with a prime location and excellent service. All in all PERFECT!
Emilie
8/10 Udmærket
Verificeret rejsende
11. apr. 2016
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
10/10 Fremragende
Verificeret rejsende
5. jan. 2016
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Basically a 5* experience at what is, by international standards, quite a reasonable price. Free extras for children (toy rabbit, special toiletries, etc.) were much appreciated.
Verificeret rejsende
10/10 Fremragende
Verificeret rejsende
19. nov. 2015
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Midt i centrum
Fint hotel og beliggende tæt på alt.
God og venlig service.
Verificeret rejsende
10/10 Fremragende
Mogens, Hørsholm
8. jul. 2015
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel
Fantastisk lækkert hotel og enestående morgenmad. Mere central beliggenhed fås ikke. Høj service og behageligt personale.
Mogens
10/10 Fremragende
BG, København
8. aug. 2014
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Luksus på den gode måde
Dette har været den bedste oplevelse vi nogensinde har prøvet, men man skal være klar over tillægsydelserne der skal betales og som man ikke umiddelbart er klar over førend der skal aftegnes, men på trods af dette, så var det hele en super og prismæssigt samlet god oplevelse
BG
8/10 Udmærket
Verificeret rejsende
14. okt. 2013
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Verificeret rejsende
8/10 Udmærket
Verificeret rejsende
23. aug. 2013
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt beliggenhed og super service
Almost perfect - A little noicy ventilator, missing pages or topics in the in the Hotel ABC, but covered with the service from the staff.
Verificeret rejsende
10/10 Fremragende
Axel, Hellerup
22. jul. 2010
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Axel
10/10 Fremragende
Stef
Rejste med partner, Forretningsrejsende
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great spot.
Stef
Overnattede 4 nætter i april 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 10. maj 2024
Dear Stef,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Jonas
Rejste med partner
5. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hervorragendes Hotel in Bester Lage. Rundum Sorglospaket. Vom Service, über das Ambiente bis hin zum Zimmer. Alles stimmig
Jonas
Overnattede 2 nætter i maj 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 10. maj 2024
Lieber Jonas,vielen Dank für Ihr wundervolles Feedback hier auf Expedia! Es freut uns sehr zu hören, dass Ihr Aufenthalt in unserem Hotel rundum gelungen war und Sie mit unserem Service, Ambiente und den Zimmern zufrieden waren. Wir streben stets danach, unseren Gästen ein erstklassiges Erlebnis zu bieten, und es ist großartig zu wissen, dass wir diesem Anspruch gerecht werden konnten. Über einen erneuten Besuch in naher Zukunft, würden wir uns sehr freuen.Mit freundlichen GrüßenKimiko MückeTraining & Quality Manager
8/10 Udmærket
Shalin
Rejste med partner
20. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property. Great deluxe rooms. Free minibar. Very good location. Bit expensive
Shalin
Overnattede 1 nat i april 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 23. apr. 2024
Dear Shalin,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed our property, particularly the deluxe rooms and complimentary minibar. Our central location is something we take pride in, and we're pleased it met your needs.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable stay!Warm regardsKimiko MückeTraining & Quality Manager
8/10 Udmærket
Judy, Los Gatos
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s located right in front of the dome and next to the train station so the location was perfect. As a 5 star hotel though, the internet connection was sporadic and I had to ask for tea. There was no complimentary coffee either. And the front desk staff members did their job. The room was rather outdated and showed wear and tear. I hated the big ole’ heavy key, but some might find them charming.
Judy
Overnattede 3 nætter i marts 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 2. apr. 2024
Dear Judy,Thank you for taking the time to share your feedback with us and rated your stay with 4 out of 5 points. We're pleased to hear that you found our location perfect, being right in front of the dome and next to the train station. However, we apologize for the inconvenience you experienced with the internet connection and the lack of complimentary coffee. Your comments regarding the room condition and the heavy key are duly noted, and we will take them into consideration for future improvements. We strive to provide a comfortable and seamless experience for all our guests, and we regret if we fell short of your expectations in some aspects. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Thomas
Forretningsrejsende
23. feb. 2024
Der perfekte Rückzugsort nach einer anstrengenden Messe - das perfekte Grandhotel in jeder Beziehung. Vielen Dank es war wie immer sehr schön
Thomas
Overnattede 3 nætter i februar 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 4. mar. 2024
Lieber Thomas,vielen herzlichen Dank für Ihre freundlichen Worte und die positive Bewertung! Es freut uns außerordentlich zu hören, dass unser Haus Ihnen einen perfekten Rückzugsort nach der anstrengenden Messe bieten konnte. Unser Team legt großen Wert darauf, unseren Gästen einen erstklassigen Service und ein angenehmes Ambiente zu bieten, und es ist schön zu hören, dass dies bei Ihnen spürbar war.Wir schätzen Ihre Treue und danken Ihnen für die anerkennenden Worte. Es ist uns stets eine Freude, Ihren Aufenthalt so angenehm wie möglich zu gestalten. Schon heute freuen wir uns auf Ihren nächsten Besuch bei uns im Haus!Herzliche GrüßeKimiko MückeTraining & Quality Manager
10/10 Fremragende
David
2. feb. 2024
David
Overnattede 5 nætter i januar 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 21. mar. 2024
Lieber David,vielen Dank für Ihre 5 Sterne Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager
10/10 Fremragende
Jan
Rejste med partner
24. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service, staff, facilities are excellent and the hotel is extremely clean.
The only thing that I would like to suggest is a complementary breakfast for suites.
Jan
Overnattede 2 nætter i januar 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 5. feb. 2024
Dear Jan,thank you very much for your positive review here on Expedia! We are delighted to hear that our service, staff, and facilities amazed you right away, and we appreciate your kind words about the cleanliness of the hotel.We also appreciate your suggestion regarding complimentary breakfast for suites. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We continuously aim to improve and provide the best possible services.Thank you for choosing to stay with us, and we hope to welcome you back in the future. If you have any further suggestions or preferences, feel free to let us know, as we always strive to meet our guests' expectations.Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Verificeret rejsende
Rejste med familie
8. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i januar 2024
Svar fra Kimiko Mücke - Training & Quality Manager den 17. jan. 2024
Lieber Gast,vielen Dank für Ihre 10 Punkte Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager
10/10 Fremragende
David
Rejste med partner
2. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is across the street from the cathedral and the location is in the heart of the city. You can literally walk from the train station to the hotel in 5 mins or less and this was super convenient as we had luggage with us. The staff was very tentative, helpful and professional. My wife loved the tea time and I highly recommend the 7 course dining experience the food was amazing and we left so full we could barley walk. Overall, I will be staying here again on my next trip.
David
Svar fra Kimiko Mücke - Training & Quality Manager den 3. jan. 2024
Dear David,thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our location convenient, especially with the proximity to the cathedral and the quick walk from the train station. Our team takes great pride in providing attentive, helpful, and professional service, and it's wonderful to know that you appreciated their efforts.We're delighted that your wife enjoyed the tea time, and we're equally pleased to hear that you highly recommend our 7-course dining experience. It's fantastic to know that the food exceeded your expectations and left you both so satisfied.We can't wait to welcome you back on your next trip! If there's anything specific you'd like us to consider for your future stays, feel free to let us know. Safe travels, and we look forward to hosting you again soon!Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Marion
21. dec. 2023
Synes godt om: Rengøring, service og personale, værelsets komfort
Marion
Overnattede 1 nat i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 22. dec. 2023
Liebe Marion,vielen Dank für Ihre 10 Punkte Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen!Herzliche GrüßeKimiko MückeTraining & Quality Manager
8/10 Udmærket
Verificeret rejsende
17. dec. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good, but room for improvement
Very good stay at this comfortable hotel. Expected to be shown to our room, but not a problem, although the sign posting for 110 is poor. Bed slightly too firm for our liking, but room otherwise comfortable. Liked the free minibar. Breakfast on the expensive side, but choice of freshly prepared food was excellent. Only real issue was that bar staff were overwhelmed on Saturday night and we gave up waiting for a drink/snack.
Verificeret rejsende
Overnattede 3 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 18. dec. 2023
Dear valued guest,Thank you for your positive feedback about your recent stay. We appreciate your understanding regarding the room assignment and apologize for any inconvenience with the signage. Your comments on the bed comfort and the complimentary minibar are duly noted.We're glad to hear you enjoyed the breakfast selection in the morning with our wide offer of buffet and a la carte dishes.We sincerely apologize for the inconvenience at the bar on Saturday night and appreciate your patience. Your feedback is valuable, and we'll address this to enhance our service during peak times.We hope to have the pleasure of welcoming you back for an even better experience in the future.Best RegardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Emma
Rejste i en gruppe
16. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Christmas market hotel Heaven
Great staff, a lovely hotel close to everything we needed, amazing shower!
Emma
Overnattede 1 nat i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 17. dec. 2023
Dear Emma,Thank you very much for your wonderful review, we are very pleased that you had a nice stay with us in Cologne.How wonderful to hear that you enjoyed the Christmas Markets in our city that much!It would be our pleasure to welcoming you back soon!With kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Lynda
15. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location. Friendly staff great service.
Perfect location by the train station and across the street from the cathedral.
Lynda
Overnattede 5 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 17. dec. 2023
Dear Lynda,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
RICHARD
Rejste med familie
13. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelsior review dec 2023
The checkin was very easy. The staff was very helpful and ensured we were comfortable throughout the stay. The valet parking was at both dropoff and pickup. The bar staff were very accommodating and friendly. At checkin, we asked about the christmas markets and were given a map with the locations. This made it easier to navigate around the area. Everyone in the party enjoyed the relaxed environment.
RICHARD
Overnattede 2 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 14. dec. 2023
Dear Richard,thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your check-in process was smooth and that our staff was able to provide helpful assistance, ensuring your comfort throughout your stay.It's fantastic that our team was able to assist you with information about the Christmas markets, and we're glad the map provided made navigating the area more convenient for you. We strive to make our guests' experiences enjoyable and stress-free, especially during festive seasons.We appreciate your kind words about the relaxed environment, and we hope to continue providing you and your party with exceptional service in the future. We look forward to welcoming you back and creating more positive memories with you!Best regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Janet Mary
Rejste med partner
11. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabulous hotel, superb location and lovely staff
Janet Mary
Overnattede 3 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 17. dec. 2023
Dear Janet Mary,thank you for your review here on Expedia.We are happy to see that you had a pleasant stay with us.We are looking forward to welcoming you back soon in Cologne!Kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Connie
9. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Connie
Overnattede 1 nat i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 11. dec. 2023
Dear Connie,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Suzanne, Markham
8. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful luxury hotel. Checkout time is 1 pm (first time I’ve experienced this👍). Excellent central location AND next to the dome (my room faced it, it is a magnificent view)
Suzanne
Overnattede 2 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 11. dec. 2023
Dear Suzanne,thank you for your wonderful review! We're delighted to hear that wee amazed you with the hotel right away. We're glad you appreciated the 1 pm checkout time, and that you enjoyed the excellent central location with a magnificent view of the dome from your room. We look forward to hosting you again in the future! Kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
gena
6. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exquisite.
Exquisite property. In every sense.
gena
Overnattede 6 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 11. dec. 2023
Dear gena,Thank you very much for your good review, we are very pleased that you had a nice stay with us in Cologne.With kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Anne
5. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay right next to the cathedral and Christmas Market. Had a beautiful 9 course dinner at the Hanse Stube. Nice soft beds and pillows
Anne
Overnattede 2 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 11. dec. 2023
Dear Anne,thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our great location next to the cathedral and Christmas Markets. It's fantastic that you had a beautiful 9-course dinner at Hanse Stube and found our beds and pillows comfortable. We look forward to welcoming you back in the future!Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Alistair
Rejste med partner
5. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is so convenient for the railway station and it’s connection to the airport. It is right next to the Cathedral and the old town of Cologne. The staff were very friendly and helpful
Alistair
Overnattede 3 nætter i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 11. dec. 2023
Dear Alistair,thank you for your positive review on Expedia! We're delighted to hear that you found our property convenient for the railway station, airport connection, and close to the Cathedral and Old Town of Cologne. It's wonderful to hear that our staff amazed you right away. We appreciate your feedback and hope to welcome you back in the future!Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Karen
3. dec. 2023
Karen
Overnattede 1 nat i december 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 5. dec. 2023
Dear Karen,thank you for your review here on Expedia.We are happy to see that you had a pleasant stay with us.We are looking forward to welcoming you back soon in Cologne!With warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Jon, Oakland charter Township
Rejste med partner
26. nov. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was extraordinarily helpful!
Jon
Overnattede 4 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 5. dec. 2023
Dear Jon,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
6/10 Okay
David
21. nov. 2023
David
Overnattede 2 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 22. nov. 2023
Lieber David,haben Sie herzlichen Dank für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben.Schade, dass wir Sie nicht zu 100% von uns überzeugen konnten, teilen Sie uns doch gern noch mal separat mit, in welchen Bereichen wir uns verbessern können.Mit freundlichen GrüßenKimiko MückeTraining & Quality Manager
8/10 Udmærket
David
21. nov. 2023
David
Overnattede 2 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 22. nov. 2023
Lieber David,vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager
10/10 Fremragende
Grant
Forretningsrejsende
16. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really wonderful
Overall a really amazing hotel. The staff working the front desk and lobby were all exceptionally well-trained and friendly. Our check-in was quick and easy and the room was beautiful and very clean. Lots of room, high ceilings, 2 Juliet balconies, rainfall shower and lovely toiletries. Also, the piano bar is a nice place to get some champagne and beautiful cakes/pastries. We'd definitely stay here again in the future.
Grant
Overnattede 3 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 5. dec. 2023
Dear Grant,Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that your stay was enjoyable and that you found our staff, facilities, and amenities to your satisfaction.It's truly heartening to know that our front desk and lobby teams left a positive impression with their exceptional training and friendliness. We understand the importance of a smooth check-in process, and I'm glad to hear that it met your expectations. Your compliments about the room, including the high ceilings, Juliet balconies, and the delightful rainfall shower, are truly appreciated. We take pride in providing a clean and comfortable environment for our guests.The mention of our piano bar as a delightful spot for champagne and beautiful cakes/pastries brings a smile to our faces. We're delighted that you enjoyed this aspect of your stay, and we hope it added to the overall experience.Thank you once again for choosing our hotel, and we can't wait to host you on your next visit.Warm regardsKimiko MückeTraining & Quality Manager
6/10 Okay
Laura
13. nov. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Don’t fall for the “upgrade” con
What a beautiful place. We were offered an upgrade and agreed but felt the desk person was being a bit underhanded about it. Sure enough, the amount he told us was much less than the outrageous price we paid. We should have checked into it more before we agreed but felt that a 5-star hotel would be more concerned about its pristine reputation than conning foreigners out of some money.
Laura
Overnattede 2 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 22. nov. 2023
Dear Laura,thank you for your feedback, and we sincerely apologize for any confusion or dissatisfaction you experienced during your stay. We appreciate your bringing this to our attention and will address the issue with our staff to ensure better transparency in the future. It's important to us that our guests feel valued and well-informed. We hope you still enjoyed your time at our beautiful place, and we would love the opportunity to make it up to you on a future visit.Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
mindy
Rejste med partner
8. nov. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The history of the place and the key to the room is very unique
mindy
Overnattede 2 nætter i oktober 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 9. nov. 2023
Dear mindy,thank you for highlighting our unique historical charm and room keys. We're glad you appreciated these special features during your stay with us. Looking forward to welcoming you back.Best regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Christoph
6. nov. 2023
Christoph
Overnattede 1 nat i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 5. dec. 2023
Lieber Christoph,herzlichen Dank für Ihre gute Bewertung, es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns im Hause hatten.Mit freundlichen GrüßenKimiko MückeTraining & Quality Manager
10/10 Fremragende
tim
Rejste med familie
5. nov. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best experience in Europe!
tim
Overnattede 3 nætter i november 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 9. nov. 2023
Dear tim,thank you for your kind words! We're honored to have provided you with the best experience in Europe. We hope to welcome you back soon.Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
J M
30. okt. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un gran hotel, clásico y con buenos servicios. La habitación es excelente.
J M
Overnattede 2 nætter i oktober 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 9. nov. 2023
Dear J M,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Kim
Rejste med familie, Rejste med partner
28. okt. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to train station
Car rental drop off is next door valet even drops off the car for you.
Best service
Kim
Overnattede 3 nætter i oktober 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 9. nov. 2023
Dear Kim,thank you for your kind review! We're thrilled to know you appreciated our convenient location close to the train station and the excellent valet service for your car.We aim to provide the best service possible and we're delighted you had a great experience.Warm regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Jean Francois
Forretningsrejsende
28. okt. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jean Francois
Overnattede 4 nætter i oktober 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 9. nov. 2023
Dear Jean Francois,thank you so much for your 10 out of 10 review here on Expedia.We are delighted to see that you had a great stay with us in Cologne.We are looking forward to welcoming you back soon.Kind regardsKimiko MückeTraining & Quality Manager
10/10 Fremragende
Daniel
6. okt. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alles wie zu erwarten in einem Hotel dieser Kategorie. Sehr schöne Lobby, Bar und Restaurant. Lage top.
Daniel
Overnattede 2 nætter i oktober 2023
Svar fra Kimiko Mücke - Training & Quality Manager den 13. okt. 2023
Lieber Daniel,vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager