Hotel i Civita, Catania

"Dejlig personale"

"A lovely hotel with a stunning view, a beautiful area, and friendly staff. However, I was surprised that in the morning they removed the tables and chairs on the terrace, preventing guests from enjoying breakfast while watching the fantastic sunrise and view. No one was willing to discuss or justify this decision. On the first day, I found a plastic table, which was removed the next day. Several customers looked around searchingly for a table on the terrace."

"Super tagterrasse med bar og restaurant "

"Et ganske fint hotel i udkanten af byen. Mangler som et Aircondition-anlæg i udu og sæbe i beholderne trækker ned."

"Alt var super på nær morgenmaden som vi spiste én gang. De andre dage spiste vi ude i byen. Usædvanlig fin service med parkering og info. Dejlig seng og fint badeværelse."

"Middel "

"Dejligt hotel med central beliggenhed og super morgenmad"

"Sødt personale God beliggenhed Overraskende meget udvalg til morgenmaden"

"We would like to formally express our dissatisfaction with our recent stay at your hotel. Unfortunately, several issues prevented us from having the experience we expected from a 4-star establishment. Klaus Room: • The sheets were damp, and hot water heatet was not working upon arrival. Bo Room • The toilet door could not be closed; although the reception eventually fixed this, it should not have been an issue in the first place. • The showerhead was not functioning correctly, and the shower cabin was of very poor standard. • Our room was missing a luggage rack, which made the stay less comfortable. Restaurant (Dinner): • Extremely loud music made it impossible to have a proper conversation. • Despite having booked a table in advance, the staff were not prepared for our arrival. The restaurant was nearly empty, yet we were only given two menus for four people and had to ask for more. • The candle on our table was not lit. • The waiters appeared inattentive and unprofessional, with some walking around with their hands in their pockets. • We had purchased two bottles of wine, but when one of our guests ordered an additional glass of wine, it took 15 minutes to be served. • Overall, the level of service in the restaurant was extremely poor and far below the standard expected of a 4-star hotel. Breakfast: On a positive note, the breakfast service was excellent, and the lady attending the breakfast area was very kind and professional. Summary: Unfortunately disappointing"