When I arrived and rang the door bell the receptionist greeted me with: you are too early. His tone was a bit weird, smiling but filled with contempt and I was 2h early, but I was understanding and totally fine with waiting. I sat down in the reception to charge my phone and drink some water with my luggage next to me.
10 min later and usher from comes to bring my luggage up. So I thought my room must be ready, but he told they were just prepping for my luggage to go in the room.
I have diabetes and medicine in my luggage, that I needed to take.
However I didn’t say anything as I thought, the room would be ready soon.
After 40 min pass, I need my medicine.
I kindly ask him again if the room is ready, since my luggage was taken up there 40 min ago. He tells me in a tone, that the room is not to be ready before check-in and that housekeeping can clean “around” my luggage and that he already verified with the cleaning team, that the room is not ready. At this point I have to tell him, that I need my to get my medicine.
I don’t like causing attention to myself like that, but I needed accès to my luggage.
He then says ok, your room is ready.
I honestly can’t believe the attitude against a guest for a hotel with such high standards. It was not like I arrived 5 hours before check-in. He really wasn’t going to let me unpack my luggage and change my clothes 1 min before the official check-in time. I was sitting very calmly in the reception and waiting, 1 hour before official check-in
