Hoteller nær Chocolate Magic Factory

"Staff was really good and ready to help after my long journey. "

"Muy hermosa experiencia todo 10 de 10 súper recomendable..! "

"Friendly staff, well located and very clean."

"The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities. "

"Very convenient location, just 2 blocks from the bus terminal and the main square. Walking distance to everything in Baños.The room was nice and well equipped. They have a very large terrace on the roof. The owner is also a tour guife so he can arrange rafting and other tours, they also have bicycles to rend. The family who takes care of this hotel is super nice. I got bitten by a dog in Baños and they took me to the nearby hospital and waited for me to be treated. A very big thanks!"

"La atención al cliente excelente, la chica que nos atendió fue muy amable. "

"Ubicación, limpieza, comodidad y atención de la recepcionista,muy amable y atenta "

"Fantastisk hotel og service, mad er virkelig god. Dog er komunikationen i receptionen under alt kritik, hjemmefra planlagde vi flere ture og de var utrolig lang tid om at svare, udover det taler kun en engelsk "

"It doesn’t deserve the 3 star hotel category. At first, when I arrived to the hotel to do my check-in, there’s nobody, I had to wait almost 40 minutes with my luggage at the street. I guess was because the staff weren’t expecting my reservation. There’s no hot water, I hadn’t at any moment of my stay. When I arrived to my room, there’s a small blood stain on the shower faucet. Also the soap dispenser was misplaced and it was falling every time I had to use it. The breakfast was ok, but the...

"Una linda experiencia, nos encantó el lugar muy agradable y privado. El personal una excelente atención de calidad, los desayunos súper deliciosos. Recomiendo mucho este lugar si deseas un lindo hospedaje cerca de baños de agua santa. "

"Fine hotel, very central placed in Baños with large rooms and large beds. The WiFi is quite decent. Good breakfast with bread, juice, coffee, cheese and ham. The staff is friendly and smiling, but the attention around the reception is poor and people often have to wait there to be serviced. They have a bell which rings every time a new guest comes in, which is loud and repeated. We stayed at the lower floor, right out to the breakfast area. Both employees and guests are very noisy, both at...

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "

"It was terrible because they did not honor my reservation and there was no room. They did not even let me in. I had to find another place to stay. I had to pay double, and I have not received my refund yet."