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Anmeldelser af The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 599 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 193 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 83 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 84 af i alt 1001 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Doysha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff very quiet and peaceful
Overnattede 1 nat i maj 2024
Svar fra the cl den 27. maj 2024
Hi Doysha,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Fremragende

Georgia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place
Overnattede 1 nat i april 2024
Svar fra The CL den 27. maj 2024
Thank you very much for your review!

10/10 Fremragende

Jay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i maj 2024
Svar fra The CL den 26. maj 2024
Hi Jay,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Forfærdeligt

Luis

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
dirty
Overnattede 1 nat i maj 2024
Svar fra Ron den 27. maj 2024
Really? Are you serious?

10/10 Fremragende

Destiny

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice front desk lady 😊
Overnattede 1 nat i maj 2024
Svar fra The CL den 25. maj 2024
Thank you !!!

10/10 Fremragende

Teresa

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 4 nætter i maj 2024
Svar fra jasmine den 25. maj 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Fremragende

Angel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing time staying here staff was super nice & welcoming definitely will be back!
Overnattede 1 nat i maj 2024
Svar fra The CL den 23. maj 2024
Thank you Angel for the positive review! We hope to see you again soon!

10/10 Fremragende

Shawn

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra The CL den 23. maj 2024
Thank you so much for your review and we hope to see you again!

10/10 Fremragende

Monroe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a wonderful experience
Overnattede 1 nat i maj 2024
Svar fra Ron den 21. maj 2024
Thank you for your great review and we hope to see you again!

10/10 Fremragende

Frida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
it was cute
Overnattede 1 nat i maj 2024
Svar fra the cl den 20. maj 2024
Hi Frida,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Forfærdeligt

Andrew

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ron den 21. maj 2024
You received a FREE upgrade and stayed for 2 nights and you didn't say a thing. Thanks for nothing!

6/10 Okay

Ruquaiya

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room was not really up to its standards, and definitely not worth how much I paid.
Overnattede 2 nætter i maj 2024
Svar fra Ron den 21. maj 2024
Let's be honest - it was not that bad for you! We saw how much fun you had during your stay.

10/10 Fremragende

Jerry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was clean very nice environment and nice people
Overnattede 2 nætter i maj 2024
Svar fra The CL den 19. maj 2024
Thank you so much , we will see you soon!! :}

10/10 Fremragende

Omar

Overnattede 1 nat i maj 2024
Svar fra The CL den 19. maj 2024
Thank you Omar for the review! We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Udmærket

Zaihrit

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra The CL den 19. maj 2024
Thank you for the review.We are happy to have you back any time!

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, faciliteter
Awesome room, great price, had an amazing stay
Overnattede 2 nætter i maj 2024
Svar fra The CL den 17. maj 2024
Thank you so much for your review. We hope to see you once again!

10/10 Fremragende

Graciela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was quite and everything was clean very relaxing
Overnattede 1 nat i maj 2024
Svar fra Ron den 15. maj 2024
Thank you so much for your review!

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had the best experience at the property
Overnattede 1 nat i maj 2024
Svar fra The Champagne Lodge den 13. maj 2024
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 Fremragende

Oliver

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly services
Overnattede 1 nat i maj 2024
Svar fra The CL den 12. maj 2024
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 Fremragende

Lawanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They welcome you with a smile,very pleasant.
Overnattede 1 nat i maj 2024
Svar fra The CL den 12. maj 2024
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 Fremragende

latonya

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra The CL den 12. maj 2024
T hank you!!

10/10 Fremragende

Suzanne

Overnattede 1 nat i maj 2024
Svar fra The CL den 11. maj 2024
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 Fremragende

Norman

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hot tub jacuzzi or mini swimming pool in all the rooms.
Overnattede 2 nætter i maj 2024
Svar fra THE CL den 10. maj 2024
Thank you!!

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i april 2024
Svar fra The CL den 9. maj 2024
Thank you !!

2/10 Forfærdeligt

Chelsea

Overnattede 1 nat i maj 2024

8/10 Udmærket

Melanee

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A little small. And doesn’t state that there will be a security deposit on Expedia.
Overnattede 2 nætter i maj 2024
Svar fra The CL den 8. maj 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale
Nice
Svar fra The CL den 8. maj 2024
Thank you for the reivew and we hope to see you once again!

10/10 Fremragende

Tiffany

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved how quiet it was. the room was very cozy cou1111
Overnattede 1 nat i april 2024
Svar fra The CL den 6. maj 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 Forfærdeligt

Larry

Synes godt om: Rengøring
Synes ikke om: Faciliteter
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Overnattede 1 nat i maj 2024
Svar fra Ron den 6. maj 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 Fremragende

Vinni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Swimming pool
Overnattede 1 nat i april 2024
Svar fra Ron den 1. maj 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Fremragende

Patrick

Overnattede 1 nat i april 2024
Svar fra The CL den 19. maj 2024
Thank you !!!

10/10 Fremragende

Truely

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra the cl den 25. apr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i april 2024
Svar fra The CL den 21. apr. 2024
Thank you for your review and hoep to see you again!

6/10 Okay

Denise

Overnattede 1 nat i april 2024
Svar fra The CL den 11. maj 2024
Thank you Denise for the review! Hope to see you again soon!

8/10 Udmærket

Angenette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Overnattede 2 nætter i april 2024
Svar fra The CL den 15. apr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Udmærket

JaeDa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good overall.
Overnattede 3 nætter i april 2024
Svar fra The CL den 13. apr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Fremragende

Allesaundra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra The CL den 13. apr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Fremragende

Clintece

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the jacuzzi tubs
Overnattede 1 nat i marts 2024
Svar fra The CL den 9. apr. 2024
Thank you so much for your review and hope to see you once again!

4/10 Dårligt

Tom

Overnattede 1 nat i april 2024
Svar fra Ron den 1. maj 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Dårligt

Amanda

Overnattede 2 nætter i april 2024
Svar fra Ron den 1. maj 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Dårligt

adam

Rejste med partner
Synes godt om: Service og personale
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Overnattede 1 nat i april 2024
Svar fra Ron den 7. apr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Fremragende

sheila

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Svar fra The CL den 5. apr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Fremragende

Donald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra The CL den 5. apr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Fremragende

arina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The CL den 5. apr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Fremragende

chide

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was tight
Overnattede 3 nætter i januar 2024
Svar fra The CL den 4. apr. 2024
Thank you!!

10/10 Fremragende

Ryan

Overnattede 1 nat i marts 2024
Svar fra Ron den 23. apr. 2024
Thank you so much for your review and we hope to see you again!

4/10 Dårligt

Christa

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Overnattede 3 nætter i marts 2024
Svar fra Ron den 21. apr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Forfærdeligt

Jaquet

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Overnattede 2 nætter i marts 2024
Svar fra The CL den 2. apr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Fremragende

Jacquelyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i marts 2024
Svar fra The CL den 2. apr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Fremragende

Dameon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the staff, very helpful.
Overnattede 1 nat i marts 2024
Svar fra The CL den 31. mar. 2024
Thank you so much !!!