Receptionssal

Anmeldelser af Marriott Marquis Chicago

4 out of 5
Marriott Marquis Chicago
2121 South Prairie Avenue, Chicago, IL

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 735 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 169 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 48 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 20 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 1006 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2019

10/10 Fremragende

Pa Kou

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My stay at this hotel was a great experience! Staff was nice. Room was clean and loved my view!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nate

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful staff
Overnattede 1 nat i maj 2024

10/10 Fremragende

Julissa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
loved my stay. very nice and clean hotel
Overnattede 1 nat i maj 2024
Svar fra General Manager den 27. maj 2024
Dear Julissa, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Wishes, Catherine Mrowiec, General Manager

8/10 Udmærket

Twanna

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024

10/10 Fremragende

rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Rachel, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Wishes, Catherine Mrowiec, General Manager

2/10 Forfærdeligt

Katie

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I have requested my itemized receipt not once, mot twice, but 3 times both in person at checkout and twice over the phone, and this receipt has STILL not been provided. I have been unable to get reimbursed for this work trip as a result (which was over $1,000 I might add). I will NOT be staying at this hotel ever in the future if my receipt does not get sent to me IMMEDIATELY. I plan to write reviews on additional websites as well for other costumers so others do not get stuck in the same position as me.
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Katie, Thank you for being our guest and for your feedback. We are deeply sorry for the situation you described and sincerely apologize for the distress you experienced. Furthermore, we deeply regret any delay you have been experiencing in getting your invoice. We will share your message appropriately, and someone from our leadership team will reach out to you shortly. Your patience and understanding are appreciated in the meantime.Warm WishesCatherine MrowiecGeneral Manager

8/10 Udmærket

Ashley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for attending conference at McCormick. Well suited rooms
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 14. maj 2024
Dear Ashley, Thank you for choosing the Marriott Marquis Chicago while attending a conference during your visit to the city! We appreciate you sharing how much you loved our modern accommodations and found our convenient location connected to McCormick Place Convention Center perfect for your plans. It was a pleasure having you, and we look forward to hosting you again on your next trip.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

VICENTE SAN

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio
Overnattede 4 nætter i april 2024
Svar fra General Manager den 1. maj 2024
Dear Mr. San, Your exceptional review fills us with immense gratification. We are thrilled to learn that you had a truly fantastic stay and thoroughly enjoyed our hospitality. Our unwavering commitment is to create an unparalleled experience for each guest, and your kind words affirm our dedication to this mission. It was an honor to have you as our guest, and we look forward to having the pleasure of hosting you again soon. There is always more to discover at Marriott Marquis Chicago.Warm Wishes, Catherine Mrowiec, General Manager

10/10 Fremragende

Jennifer

Overnattede 2 nætter i april 2024

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

8/10 Udmærket

shigeji

Overnattede 4 nætter i april 2024
Svar fra General Manager den 6. maj 2024
Dear Shigeji, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Marquis Chicago; we hope to see you again soon. Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Mathieu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place, a lot of options and the best location for the Mccormick place!
Overnattede 3 nætter i april 2024
Svar fra General Manager den 13. apr. 2024
Dear Mathieu, Thank you for choosing Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Wishes, Catherine Mrowiec, General Manager

10/10 Fremragende

Joshua

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There are great people, very clean, nice, helpful, thank you
Overnattede 1 nat i marts 2024
Svar fra General Manager den 20. mar. 2024
Dear Joshua, Thank you for the outstanding review of the Marriott Marquis Chicago. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next trip.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Janisha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beds weren’t the best
Overnattede 1 nat i februar 2024

10/10 Fremragende

Lakeasha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great! Best hotel I ever stayed in!
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 2. mar. 2024
Dear Lakeasha, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Alia Marie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My family and I came here for a weekend away and chose this hotel because it was walking distance to McCormick Place as we were planning to go to the Chicago Auto Show. Check in was easy and valet parking would have been easy but we chose to self park in the garage which is attached. There is a pedestrian walkway connecting this hotel, the Hyatt and McCormick together which was great! The hotel was clean with amazing city and lake views. Plenty of food and coffee options in the main lobby. Will definitely be a “must stay” hotel while in Chicago.
Overnattede 1 nat i februar 2024

10/10 Fremragende

jose de jesus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 20. feb. 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Chicago. We look forward to your return and wish you all the best with your future travels.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Cody

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Top notch service from staff, extremely clean facilities
Overnattede 1 nat i februar 2024

10/10 Fremragende

Michelle

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful!
Very clean, friendly and helpful staff A++ will definitely be staying here again!
Overnattede 1 nat i februar 2024
Svar fra General Manager den 18. feb. 2024
Dear Michelle, Thank you for the generous rating of our hotel, the Marriott Marquis Chicago. Guest satisfaction is our primary goal, and we are thrilled we achieved this objective during your visit. Your comments about our spotless accommodations and exceptional service are highly valued. We invite you to revisit us soon for another visit. Warm WishesCatherine Mrowiec,General Manager

4/10 Dårligt

Rhonda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Rhonda, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Scott

Overnattede 1 nat i februar 2024

10/10 Fremragende

Cesar Leopoldo

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Zachary

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean. Comfortable. Friendly. Perfect accommodations
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 25. jan. 2024
Dear Zachary, Thank you for posting a high rating of your visit to the Marriott Marquis Chicago. We are glad you loved everything about your stay, and we thank you again for appreciating our immaculate accommodations and dedicated and polite associate services. We hope to welcome you back for another pleasant experience.Warm Wishes,Catherine Mrowiec,General Manager

8/10 Udmærket

Robert

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
At check in, Front desk gave the wrong room number. Had to come back down and get the correct one.
Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

JOSE, easton

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No any flexibility on the cancelation per a major unexpected problem. They only wants to charge the maximum at the customer doesn’t mater what was the problem.
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 25. jan. 2024
Dear Jose, Thank you for your review. We certainly apologize for the issues you encountered with your reservation. You have made a reservation through a third party, so please make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Warm Wishes,Catherine Mrowiec,General Manager

10/10 Fremragende

Heather

Overnattede 2 nætter i januar 2024

10/10 Fremragende

Jamie, Grayslake

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay for a volleyball tournament at McCormick Place. Thankful we did not have to leave the hotel in the bitter cold because of the pedways.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Jamie, Grayslake

Overnattede 1 nat i januar 2024
Svar fra General Manager den 15. jan. 2024
Dear Jamie, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Chicago. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Darwin

Overnattede 4 nætter i januar 2024

6/10 Okay

Tooba

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 9. jan. 2024
Dear Tooba, Thank you for your feedback about your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Warm WishesCatherine MrowiecGeneral Manager

8/10 Udmærket

Dr. Amel

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Staff at the restaurant were not very hospitable. A little rude, otherwise front desk staff were very very kind. The room however was missing some items and the bathroom door doesn't close as well as the automatic blinds dont work.
Overnattede 4 nætter i december 2023

6/10 Okay

Jamal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is excellent and staff were friendly. Security was also professional. The place that sells the Pizza to the left of the check-in counter has the worst pizza. It was burnt and tasted awful and gave an upset stomach: avoid.
Overnattede 5 nætter i december 2023
Svar fra General Manager den 1. feb. 2024
Dear Jamal, We appreciate your feedback, though we regret to learn about your experience during your recent visit to our hotel. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. We hope you are feeling better and wish you all the best.Warm WishesCatherine MrowiecGeneral Manager

8/10 Udmærket

Wijdan

Overnattede 1 nat i december 2023
Svar fra General Manager den 18. jan. 2024
Dear Wijdan, We are delighted you had a great stay at Marriott Marquis Chicago. Thank you for the kind rating, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Michael

Overnattede 1 nat i december 2023
Svar fra General Manager den 28. dec. 2023
Dear Michael, On behalf of our staff, thank you for the terrific review! We love hearing how much you loved your stay. All of us at the Marriott Marquis Chicago look forward to having you visit with us again. Happy Holidays and Happy New Year!Warm WishesCatherine MrowiecGeneral Manager

8/10 Udmærket

Dennis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Hotel Management den 9. feb. 2024
Dear Dennis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Houston. We look forward to your return and wish you all the best with your future travels. Best Regards, Anthony Smetana Director of Room Operations

8/10 Udmærket

Eric

Great for hosting corporate events.
Overnattede 3 nætter i september 2023
Svar fra General Manager den 19. dec. 2023
Dear Eric, We are glad your conference brought you to Marriott Marquis Chicago. With our great accommodations and location, our goal is to make sure every event we host is outstanding. We are thrilled to learn we met that expectation for you and appreciate your recommendation. Thank you; we hope to have the pleasure of a return visit soon.Warm WishesCatherine Mrowiec,General Manager

6/10 Okay

ADRIANA

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Para el precio, las instalaciones bien, la habitación cómoda pero no cuenta con agua para beber, ni pasta de dientes, enjuague bucal nada..y muy retirada del centro de Chicago
Overnattede 3 nætter i december 2023
Svar fra General Manager den 20. dec. 2023
Dear Adriana, Thank you for being our guest, and for your candid review. While we hope you had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will share your comments with the appropriate individuals as we continually strive to improve our guest services. Thank you again for your business, and we hope to welcome you back for the seamless experience you deserve.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great visit for the football game!
We were here to see the Lions and Bears game. The area is clean and looks great! The hotel was exceptionally clean, staff were very Friendly's and the view of Lake Michigan was great!
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 9. feb. 2024
Dear Denise, Thank you for being our guest at the Marriott Marquis Houston. We are pleased that we could provide you with an outstanding stay, and we appreciate your generous comments about how our associates took such excellent care of you and that you enjoyed our clean and comfortable accommodations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Houston! Best Regards, Anthony Smetana Director of Room Operations

10/10 Fremragende

Erica

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 9. feb. 2024
Dear Erica, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Houston. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Anthony Smetana Director of Room Operations

10/10 Fremragende

Jennise Samuels

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Magdalena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and great customer service. The restaurant was fantastic and the staff was very kind and professional.
Overnattede 2 nætter i december 2023
Svar fra General Manager den 9. dec. 2023
Dear Magdalena, Thank you for being our guest at the Marriott Marquis Chicago. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Chicago!Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Israel

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
We had the room 3235 this room has the most beautiful view of the city and Lake Michigan. ❤️
Overnattede 1 nat i december 2023
Svar fra General Manager den 5. dec. 2023
Dear Guest,On behalf of our staff, thank you for the terrific review! We love hearing how much you loved our beautiful views. All of us at the Marriott Marquis Chicago look forward to having you visit with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

HEE MANG

Overnattede 4 nætter i november 2023

4/10 Dårligt

Rohin

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
I was a little disappointed with the staff at the Marriott marquee.. the staff seemed annoyed to answer questions and do things… there were no welcoming smiles or hellos, albeit a couple of staff members…. My room did not have a phone for one of the two… the facilities were nice, but the staff made the stay not nice…. Actually, I would Go as far to say that it made it horrible.. that being said, the facilities were nice…. If the organisation changes the staff or at least make them know that they should be welcoming, i would come back… however, with all the adjacent hotels, I probably won’t
Overnattede 3 nætter i november 2023

6/10 Okay

Cihat

Overnattede 4 nætter i november 2023
Svar fra General Manager den 21. dec. 2023
Dear Cihat, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm WishesCatherine MrowiecGeneral Manager

8/10 Udmærket

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exercise bikes are stripped and need maintenance. Called the front desk from my phone at 7:30 AM. Automated voice said that request was unavailable.
Overnattede 3 nætter i november 2023

10/10 Fremragende

Alyssa

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra General Manager den 5. dec. 2023
Dear Alyssa, Thank you for choosing Marriott Marquis Chicago and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Fremragende

bryan

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to venue
Overnattede 1 nat i november 2023
Svar fra General Manager den 24. nov. 2023
Dear Bryan, Thank you for choosing the Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager