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Anmeldelser af Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 458 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 252 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 135 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 79 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 83 af i alt 1007 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henning

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2019
Svar fra Hotel Management den 25. nov. 2019
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Fremragende

Jenny, Westport

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location , lots of restaurants and shopping. Perfect for what I needed to do.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Michka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a good stay. Had an issue with the AC but it was dealt with promptly.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Vonshay

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jonathan Alexander Pagan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kristin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bed was comfortable.
Overnattede 1 nat i maj 2024
Svar fra D'Otis M. den 14. maj 2024
Thank you for taking the survey. Come see us again soon!

10/10 Fremragende

Ruth

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They had a fire alarm incident that was very disturbing.
Overnattede 1 nat i maj 2024
Svar fra D'Otis M. den 14. maj 2024
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 Okay

luciano

Overnattede 3 nætter i april 2024

6/10 Okay

aleksejus, Chicago

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra D'Otis M. den 14. maj 2024
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 Udmærket

BASSAM

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
Overnattede 3 nætter i april 2024
Svar fra D'Otis M. den 14. maj 2024
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 Fremragende

Mackenzie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the atmosphere and what the property had to offer
Overnattede 1 nat i april 2024
Svar fra D'Otis M. den 14. maj 2024
Great to hear! Can't wait to host you again!

8/10 Udmærket

Shannon

Overnattede 2 nætter i april 2024

10/10 Fremragende

Erika

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The night concierge was very helpful!
Overnattede 1 nat i april 2024
Svar fra D'Otis M. den 14. maj 2024
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 Fremragende

Juan, Zapopan

Overnattede 3 nætter i april 2024
Svar fra D'Otis M. den 14. maj 2024
Thank you for taking the survey. Please come see us again soon.

10/10 Fremragende

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Solid 3 star hotel!
Overnattede 1 nat i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Fremragende

Marylynn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property, bathroom needs updating but other then that no complaints
Overnattede 1 nat i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Fremragende

Odile

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean rooms. Great service and staff.
Overnattede 2 nætter i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 Udmærket

Tracey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were friendly & helpful. Bathroom was small and showing age.
Overnattede 1 nat i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 Dårligt

Kelsi

Overnattede 2 nætter i marts 2024
Svar fra Klaudia Mitera den 4. apr. 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 Udmærket

michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
property is aging, rooms need a facelift.
Overnattede 2 nætter i marts 2024
Svar fra Klaudia Mitera den 28. mar. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 Okay

Kelsi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Under construction that was extremely loud and interrupted the conference I was attending.
Overnattede 1 nat i marts 2024
Svar fra Klaudia Mitera den 28. mar. 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 Udmærket

Matthew

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
Overnattede 4 nætter i marts 2024
Svar fra Klaudia Mitera den 28. mar. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 Udmærket

Nicholas

Overnattede 2 nætter i marts 2024
Svar fra Klaudia Mitera den 28. mar. 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

6/10 Okay

Thomas D

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2024
Svar fra Klaudia Mitera den 22. feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 Forfærdeligt

Calvin

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
Overnattede 1 nat i februar 2024
Svar fra Klaudia Mitera den 22. feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 Udmærket

Luke, Carmel

Rejste med familie
Synes godt om: Service og personale
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
Overnattede 2 nætter i februar 2024
Svar fra Klaudia Mitera den 13. feb. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 Udmærket

tyler

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice property
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 12. feb. 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 Fremragende

Charlyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
Overnattede 2 nætter i februar 2024
Svar fra Klaudia Mitera den 12. feb. 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 Forfærdeligt

Susan

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 Okay

Noelle

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We were not told the pool was closed and found out when we arrived.
Overnattede 1 nat i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 Forfærdeligt

Presly

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
Overnattede 1 nat i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 Okay

Johanna, Des Plaies

Rejste med partner
Synes godt om: Faciliteter
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
Overnattede 1 nat i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent service and nice property
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 Udmærket

Kenneth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 Fremragende

Matthew S

Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 Forfærdeligt

Charles, Brooklyn Park

Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 22. mar. 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 Fremragende

Alexis

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 24. jan. 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 Fremragende

Maryna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i januar 2024
Svar fra Klaudia Mitera den 22. jan. 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 Fremragende

Joseph, Rockville Centre

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
Overnattede 2 nætter i januar 2024
Svar fra Kla den 22. jan. 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 18. jan. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 Okay

Alexander

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 Fremragende

Colleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Johanna, Des Plaies

Rejste med partner
Synes godt om: Faciliteter
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Allison

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
Overnattede 2 nætter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Sean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Martha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Songyuan

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
good
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Eva

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
Overnattede 1 nat i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Anne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was quiet and close to shopping and restaurants.
Overnattede 2 nætter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Fremragende

Martha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Klaudia Mitera den 1. jan. 2024
Thank you for taking the time to review our hotel! We are glad you enjoyed your experience and look forward to hosting you again.