Dampbad
Tjek tilgængelighed

Anmeldelser af Leonardo Hotel Cheltenham

4 out of 5
Leonardo Hotel Cheltenham
Gloucester Road, Cheltenham, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 341 af i alt 883 anmeldelser" "
Bedømmelse på 8 − Udmærket. 363 af i alt 883 anmeldelser" "
Bedømmelse på 6 − Okay. 114 af i alt 883 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 883 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 883 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Hans Joern

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2022
Svar fra Peter den 6. sep. 2022
Thank you for a 10/10 review and we look forward to your next visit

4/10 Dårligt

Charlene

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Peter den 28. maj 2024
Dear Charlene. Thank you for your review, and it looks like we could have done a little better. I am pleased to hear the team managed to arrange a cot for you at your request on arrival, and we would love to hear what more we could do for you

10/10 Fremragende

Andrea Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely hotel, only moan would be is being charged for parking
Overnattede 3 nætter i maj 2024
Svar fra Peter den 28. maj 2024
Dear Andrea. Thank you for your 5/5 review. We cant wait to welcome you back

10/10 Fremragende

Derek

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed my stay. Great option for Cheltenham short breaks.
Overnattede 1 nat i maj 2024
Svar fra Peter den 28. maj 2024
Dear Derek. Thank you for a 5/5 review. We look forward to your next visit

8/10 Udmærket

Georgina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The hotel was OK but seemed a little tired and had no air con in the bedrooms and as it was a hot day sleep proved difficult. A fan was provided which helped a little. We didn't have time to use the leisure facilities so cant comment. Breakfast was good with plenty of choice. We had a little walk around the area, not much around a supermarket and couple of places to eat if you didn't want to eat in the hotel, probably wouldn't have done this had it not been light as don't know the area but there was an underpass which avoided crossing the busy road. All the staff we came across were lovely, friendly and helpful. we would stay again if in the area as price was reasonable compared to other hotels.
Overnattede 1 nat i maj 2024
Svar fra Peter den 28. maj 2024
Dear Georgina. Thank you for your review and we do hope to have the chance to welcome you back again soon.

10/10 Fremragende

Emma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Peter den 28. maj 2024
Dear Emma. Thank you for your 5/5 review. We cant wait to see you again

8/10 Udmærket

Sam

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, very professional and welcoming Hotel had a nice friendly atmosphere
Overnattede 1 nat i maj 2024
Svar fra Peter den 8. maj 2024
Dear Sam. Thank you for a great review and we hope to see you soon

8/10 Udmærket

Kully, Rugby

Overnattede 2 nætter i maj 2024
Svar fra Peter den 28. maj 2024
Dear Kully. Thank you for your review. We hope to see you again soon

10/10 Fremragende

Namasiku

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff right across were really helpful, with a very welcoming ‘can do’ approach. The health club facilities are very good - steam room, sauna, hot tub, and swimming pool. There is plenty of space in this hotel.
Overnattede 2 nætter i maj 2024
Svar fra Peter den 8. maj 2024
Dear Namasiku, thank you for such a lovely review and so pleased you were able to enjoy the leisure facilities. We cant wait to see you again

10/10 Fremragende

Elaine

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente staff in the reception to the cleaning
Overnattede 3 nætter i april 2024
Svar fra Leonardo Hotel Cheltenham den 18. maj 2024
Dear Elaine,Thank you for your review, we are glad you had a great stay with us and we look forward to welcoming you back again soon!Kind Regards,The Leonardo Cheltenham Team

10/10 Fremragende

Elaine

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff very friendly
Overnattede 3 nætter i april 2024
Svar fra Peter den 8. maj 2024
Dear Elaine. Thank you for a fabulous review. We hope to welcome you back very soon

8/10 Udmærket

Ali

Overnattede 1 nat i april 2024
Svar fra Peter den 28. maj 2024
Dear Ali. Thank you for your review, and we hope to see you again soon

10/10 Fremragende

Violeta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and pleasant stay. Perfect for family. Clean, comfy beds. I would definitely book again.
Overnattede 1 nat i april 2024
Svar fra Peter den 8. maj 2024
Dear VioletaThank you for a fabulous review, and we cant wait to welcome you back

10/10 Fremragende

Greg

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Have stayed here on a number of short breaks and it has good, clean comfortable rooms, friendly, accomodating staff and easy parking opposite, with short walk to Exeter city centre.
Overnattede 1 nat i april 2024
Svar fra Peter den 15. apr. 2024
Thank you Greg for a full marks review

6/10 Okay

Adam

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Peter den 15. apr. 2024
Dear Adam. Thank you for your review and we would love to hear how we can continue to improve

10/10 Fremragende

Rachel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were superb, professional and extremely courteous and friendly.
Overnattede 1 nat i april 2024
Svar fra Peter den 8. apr. 2024
Dear Rachel. Thank you for your full marks review and kind words regarding our team. We look forward to your next visit

8/10 Udmærket

David

Overnattede 1 nat i marts 2024
Svar fra Peter den 24. apr. 2024
Dear David. Thank you for your review and we look forward to your next visit

6/10 Okay

Kavitha

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale
Suitable for a short stay, but staff always seemed to be in a hurry, so felt quite unwelcome and rushed. Expect better service for the money paid.
Overnattede 1 nat i marts 2024
Svar fra Peter den 8. apr. 2024
Dear Kavitha. Thank you for your review. I'm sorry we didn't meet your expectations on this visit. however I do hope we have the opportunity to welcome you back again in the future

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelent all round!
Overnattede 1 nat i marts 2024
Svar fra Leonardo Hotel Cheltenham den 13. mar. 2024
Dear Darren, Thank you for your review. We are pleased you had a great stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

6/10 Okay

Torsten

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Laute Umgebung. Still waiting for the invoice via email or paper.
Overnattede 1 nat i marts 2024
Svar fra Peter den 13. mar. 2024
Thank you for your review and I can see that a copy of your invoice has been forwarded over to you, however pleased don't hesitate to contact us shoudl you require anything further, and we do hope to see you again

10/10 Fremragende

Simon, Cardiff

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pleasant bar area, great gym & spa leisure facilities, breakfast in the restaurant was well served.
Overnattede 1 nat i februar 2024
Svar fra Peter den 29. feb. 2024
Dear Simon. Thank you for your review and so pleased to see that you were able to use our facilities. We hope to see you again soon

8/10 Udmærket

Saar

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Peter den 29. feb. 2024
Dear Saar. Thank you for your review. We look forward to your next stay

10/10 Fremragende

Ms Patricia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to where i needed to go, the hospital. It was quiet and the staff were good.
Overnattede 1 nat i februar 2024
Svar fra Peter den 29. feb. 2024
Dear Ms Patricia. Thank you for a 5/5 review and we hope to see you again soon

4/10 Dårligt

Ian

Forretningsrejsende
Disappointing Stay
When I arrived i was given my room key. Went to the room only to find that the key wasnt programmed so had to go back. I got it programmed and went to my room. When i entered the room i was amazed to find a glass on the desk with lipstick on it and one of the towels had been used. I had to check the wardrobe to make sure i hadnt been put in someone elses room. I will admit that the reception staff were good and put me in a different room when i complained. They advertise this as a 4 star hotel i wouldnt give it that many, to be honest with the rooms etc it is just like an expensive Premier Inn.
Overnattede 2 nætter i februar 2024
Svar fra Peter den 29. feb. 2024
Dear Ian. Please accept our apologies for the mix up on arrival, and that you don't feel our hotel meets your standards. I do hope we have the opportunity to welcome you back and redeem ourselves in the near future

10/10 Fremragende

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great hotel, comfortable, clean room, decent food, pleasant staff.
Overnattede 1 nat i februar 2024
Svar fra Peter den 29. feb. 2024
Dear Steven. Thank you for a fabulous 10/10 review, We look forward to your next stay

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Peter den 19. feb. 2024
Dear Kevin. Thank you for a fabulous 10/10 review. We look forward to seeing you soon

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family break
Lovely 2 night stay. Staff were friendly and welcoming. Having the pool kept the children entertained each night. Their favourite hotel so far.
Overnattede 2 nætter i februar 2024
Svar fra Peter den 19. feb. 2024
Thank you for your review and we are so pleased the kids enjoyed the pool. We cant wait to see you all again soon

10/10 Fremragende

Cathy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The grandchildren loved the swimming pool
Overnattede 1 nat i februar 2024
Svar fra Peter den 19. feb. 2024
Dear Cathy. Thank you for a 10/10 review. We hope to welcome you back soon

8/10 Udmærket

Martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel
Nice hotel, got upgraded room which was a pleasant surprise and room was clean and well doctorated. Only downside was the pillows which weren’t very comfortable which resulted in a poor nights sleep. Breakfast was also good
Overnattede 1 nat i februar 2024
Svar fra Peter den 19. feb. 2024
Dear Martin. Thank you for your review and im pleased you enjoyed your stay. Next time you join us please do let us know about your pillow requirements, we would be more than happy to change them over for you

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Peter den 19. feb. 2024
Dear Sarah. Thank you for a fab review and we cant wait to welcome you back

10/10 Fremragende

caroline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Peter den 19. feb. 2024
Thank you Caroline for a fabulous 10/10 review. We hope to see you again soon

8/10 Udmærket

Jan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good family stay with a couple of reservations.
Stayed as a family over a couple of rooms on our way through. The staff were lovely and helpful, very tolerant of kids and the building reasonably clean and the rooms also ok, although a little tired, but not terribly so. Same goes for the health club, although it’s actually quite well equipped. There were however some negative points. The room was outrageously hot - even with the heating off. The window only opens the most meagre crack, although this is likely mandated by health & safety (ridiculous, but not their fault), but without any climate control in the room whatsoever, made for a very uncomfortable nights sleep, even in February - I’d imagine it’s quite unbearable in the summer. Coupled with the fact that there is no water in the room (other than the tap - again, not a huge deal, but missing out on a nicety), it just missed the mark a bit for me. A shame really, given the wonderful staff reception and general facilities. Would I recommend it? Overall, yes. But bare my points in mind if you’re a cool sleeper!
Overnattede 1 nat i februar 2024
Svar fra Peter den 12. feb. 2024
Dear Jan. Thank you for a very detailed review and we are pleased you enjoyed your stay. Thank you for the valuable feedback and we look forward to seeing you again soon

8/10 Udmærket

Tony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Peter den 13. feb. 2024
Dear Tony. Thank you for your review. We hope to see you again soon

10/10 Fremragende

joshua

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Peter den 12. feb. 2024
Dear Joshua. Thank you for your 10/10 review

10/10 Fremragende

Susan

Overnattede 1 nat i februar 2024
Svar fra Peter den 12. feb. 2024
Dear Susan. Thank you for your 10/10 review

10/10 Fremragende

Caroline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Returning next week!
Overnattede 1 nat i februar 2024
Svar fra Peter den 12. feb. 2024
Thank you Caroline for a 10/10 review. We cant wait to see you again next week

10/10 Fremragende

A F

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing staff and great location for Cheltenham
The staff at reception throughout the day were first class. Always polite and could not have been more accomodating
Overnattede 1 nat i januar 2024
Svar fra Peter den 12. feb. 2024
Thank you for a fantastic review and for highlighting our reception team. We look forward to your next visit

10/10 Fremragende

Chloe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We hsd a self catering property (K-Suites; avoid) let us down on a veylry busy weekend. Luckily this hotel had rooms and only a 10 min taxi ride into town. All staff and in partocular, Dave, Katie and Esther we're so welcoming and friendly. We will be staying here again!
Overnattede 2 nætter i januar 2024
Svar fra Peter den 12. feb. 2024
Dear Chloe. Thank you for a fabulous review and highlighting our team. So glad we could rescue your weekend and we look forward to your next stay

10/10 Fremragende

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel
The hotel was lovely service was great. The lady on the front desk when we arrived was pleasant but didn’t give us any information had to ask about the pool and gave us no information about dinner or breakfast times and where things were. Apart from that the experience was great and the food was nice but not a lot of choices for kids.
Overnattede 1 nat i januar 2024
Svar fra Peter den 29. jan. 2024
Dear Jonathan. Thank you for your 10/10 review and I hope you found all the hotel information detailed in your bedroom. We hope to welcome you back again soon

8/10 Udmærket

Hala

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well located near to Cheltenham and very reasonably priced
Overnattede 1 nat i december 2023
Svar fra Peter den 29. jan. 2024
Dear Hala. Thank you for your review and glad you loved our location. We hope to see you again

8/10 Udmærket

MARTIN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service. Handy location. Good breakfast. Bathroom needed some TLC.
Overnattede 2 nætter i januar 2024
Svar fra Peter den 15. jan. 2024
Dear Martin. Thank you for your review and feedback. Great to read how much you loved our service team. We look forward to seeing you again soon

10/10 Fremragende

Richard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
New year stay
The room was clean and comfortable, we had a two night stay and we had clean towels. The staff were all friendly and efficient. The reception staff were helpful and booked us a couple of taxis. Breakfast was tasty and catered for my gluten intolerance. We would recommend
Overnattede 2 nætter i december 2023
Svar fra Leonardo Hotel Cheltenham den 7. jan. 2024
Dear Richard, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Fremragende

Maria

Overnattede 2 nætter i december 2023
Svar fra Peter den 10. jan. 2024
Dear Maria. Thank you for your 5/5 review. We cant wait to see you again

6/10 Okay

Marilyn

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
New Year’s Day at Cheltenham races
Was a jury’s inn before and is on par with an upmarket premier inn Room was cold till we turned on heating Found a huge bit of rubbish in the hall outside If you have any issues with walking there are too many steps to get to the lifts
Overnattede 1 nat i december 2023
Svar fra Leonardo Hotel Cheltenham den 3. jan. 2024
Dear Marilyn, Thank you for your review. We are sorry we did not meet your expectations on this occasion. Sadly if we are not made aware of guests disappointment whilst with us we cannot create a solution. We hope to welcome you back to the hotel soon. Kind Regards Leonardo Hotel Cheltenham

8/10 Udmærket

Kevin

Overnattede 4 nætter i december 2023
Svar fra Leonardo Hotel Cheltenham den 7. jan. 2024
Dear Kevin, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Fremragende

Hala

Overnattede 2 nætter i december 2023
Svar fra Peter den 29. jan. 2024
Dear Hala. Thank you for a fabulous 5/5 review. We hope to see you again soon

8/10 Udmærket

Gordon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Nice hotel but bed and pillows uncomfortable!
Nice and convenient but bed and pillows most uncomfortable despite a notice telling you how wonderful they are!
Overnattede 1 nat i december 2023
Svar fra Leonardo Hotel Cheltenham den 2. jan. 2024
Dear Gordon, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Fremragende

Helen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cheery Christmas
Fantastic stay as usual. The staff are excellent at their jobs and both friendly and professional. My bedside lightbulb went one evening and within five minutes of reporting it, it had been replaced. Christmas lunch was also excellent. We enjoy staying here a couple of times a year, and definitely at Christmas. I would recommend a stay here.
Overnattede 6 nætter i december 2023
Svar fra Leonardo Hotel Cheltenham den 2. jan. 2024
Dear Helen, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Leonardo Hotel Cheltenham den 2. jan. 2024
Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Fremragende

Ian

Overnattede 1 nat i december 2023
Svar fra Leonardo Hotel Cheltenham den 2. jan. 2024
Dear Ian, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham