Hoteller med pool i Charlton

"Kedeligt og dyrt standardhotel med langsommeligt og knapt så hjælpsomt personale."

"Fantastisk ophold på 5 overnatninger - Dejligt sted, skønt værelse. "

"Overall we liked our stay. The bed was comfortable, and we loved the pool and the grounds. We had booked a dog friendly room. When we arrived to our room, there were both dog hair and human hair in the bathtub. After cleaning the next morning it was still there. We had the dog bed removed from our room, because it was really dirty with so much dog hair from previous dogs. Not what we would expect from a 4 star hotel. We spent one of our days at the pool. The weather was amazing, so there were a...

"Meget upersonligt med check in på en computer, ligesom i lufthavnen. Ingen receptionist. Lyset på værelset virkede ikke, så fik fat i service medarbejder som kom og skiftede sikringer af 2 omgange, forstyrrende. Betalte 10 GBP for at jeg og min datter skulle til fitness og pool, men min datter måtte ikke træne, som 9 årig og poolen var også begrænset, så vi måtte ikke svømme med børn, og hun måtte ikke benytte jacuzzien. Løftede persienne på hotel værelset for at lukke vinduerne, og der var...

"I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...