Kroer i Cellino San Marco

"We had a lovely stay at Tenute Al Bane but the hotel is in the middle of nowhere, we knew this but just letting others know. The staff were nice but they couldn't speak English. It is a very Italian staff and as an international traveller I have never been to a hotel where the reception couldn't communicate with me. I have been to many Asian countries and all over Europe and this place ranks last. They need to hire English speaking staff if they want other than Italian tourists. The pool area is...

"This hotel says it has a 24hr desk in the info. We arrived at 10pm and there was nobody there. Nobody answered the buzzer or the phone. When we contacted hotels.com they said they could not reach the hotel and could not confirm that we didn't stay there, so they refused to give us a refund... even though we booked another hotel the same night from hotels.com. I was expecting a sincere apology but instead have to go through the trouble of disputing this with my credit card. Crazy."

"Beautiful renovation in the village. Elegant, spacious, and well-equipped room. Tastefully decorated with designer items. Small kitchenette. Excellent welcome. We arrived late, so we didn't get to enjoy the solarium and pool in the garden. Next time... We had dinner a few meters from the accommodation."

"The staff was excelent! And the room very clean!"

"Super limpio, la atención del dueño excelente. La ubicación muy buena a pasos del centro"

"La struttura di bello ha le camere. Ristrutturate , fresche e con un ottimo impianto di condizionamento. Pulizia giornaliera fatta bene. La cosa assolutamente inesistente e a mio parere improponibile è la colazione. Non esiste praticamente. Ci si accinge al banco di un bar a piano terra dove non c'è praticamente nulla di esposto se non 2 pasticciotti e 2 brioche di numero. Certo , ti dicono di ordinare quello che vuoi....ma cosa ? Non esiste un minimo di menù scritto magari con 2 proposte....

"Very clean. Modern. Nice amenities in the room."