Hoteller nær Caymanas Golf and Country Club

"I stayed at this property from 3/23/23 to 3/28/23 when i was on my way to rhe property i called owner to meet us whoever answered was very rude and not customer service friendly then i was given a number for house manager who saved the day Mr. Anderson was the best great customer service he immediately came to meet me i was so angry and tired but Mr. Anderson made me smile. I hope Mr. Anderson trained the other staff to be kind and a problem solver thanks for a wonderful stay Mr. Anderson and...

"The management team was awesome, the AC didn’t work in the main room on the first night but Ms Vicki made sure that I didn’t go a second night without it."

"The entire set up was amazing and what i liked most was the communication and hospitality service..."

"The accommodation was spacious, exceptionally clean, and very comfortable. The staff provided clear, detailed instructions, making the check-in process smooth and easy. I especially appreciated the comfortable bed, soft pillows, and fresh-smelling linen, which made the stay feel very welcoming. One small suggestion would be to have complimentary coffee or tea readily available, though I was informed that this could have been provided had I reached out. Overall, I had a very positive experience...

"Great breakfast and staff. We extended our stay"

"What a wonderful stay I had! The apt was well kept and tidy with lots of natural light. The rooms were nice and cool. I was really pleased with the staff and the whole process. They made it really easy for me. Thanks again!"

"Nice looking on the surface but seems very "tired" after a closer look. Worst of all was the food! Really poor and anonymous. "

"We had a three night stay here and it was magnificent! We had a quiet night just drinking a couple of beers on the master balcony. Damian was an attentive, host Excellent place to stay in Kingston!"

"I Enjoyed my trip when I was there they were very helpful answered all questions that I had and it was very safe. Would visit again"

"Nice location "

"Yes, everything was great "

"I would give the Terra Nova 3 stars. The main reason for this lower rating was the state of the bathroom, the toilet had a clear seal applied right over a layer of black grime, leaving it looking absolutely dirty. For a high-end hotel, I definitely expected a much higher standard of cleanliness and attention to detail."

"Wifi issues!! For the first day wifi only worked outside of the room, not inside; after that, it didn't work at all. My family and friends tried to reach me for two days and couldn't get me. This is a problem because loved ones will be worried and the guest can't call a taxi or order food. There's also no kitchen. The property needs to be updated. Thankfully there's hot water and AC. Wifi nonetheless, is the most important service that travelers need, and it's advertised on their website but...

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