Udendørsområde

Anmeldelser af Ernespie House Hotel

3 out of 5
Ernespie House Hotel
Ernespie Rd, Castle Douglas, Scotland

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 17 af i alt 37 anmeldelser" "
Bedømmelse på 8 − Udmærket. 14 af i alt 37 anmeldelser" "
Bedømmelse på 6 − Okay. 2 af i alt 37 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 37 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 37 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, comfortable and excellent food
Super friendly and engaging staff. Clean room with a very comfortable bed. Excellent food.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Scott

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
No hot water for a shower and had to ask for heating to be put on in the room, our stay was November. Very cold and draughty hotel.
Overnattede 1 nat i november 2023
Svar fra Owner den 18. feb. 2024
Dear Scott, Thank you for taking time out to review us.I would like to address your points as they were not aware of them during your stay. We were more than happy to check you in when you arrived quite a bit earlier than our check in time, at this point we changed the timer on the heating in your room to go in. As a rule the rooms are beautifully warm within good time of the guest checking time. Reference hot water, there is an abundance of hot water, I must apologise the room you were in takes a couple of minutes for the hot water to come through, thus should have been communicated to you at checkin and this information is also available in the room in the information. I have discussed this with the team.Best wishes Tammy

10/10 Fremragende

marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enerspie house hotel Fab!
Beautiful rural setting. We had a lovely stay. Friendly, welcoming staff, lovely room with comfortable bed and perfectly cooked food! We will stay here again.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

Sarah

Overnattede 1 nat i september 2023

8/10 Udmærket

Jennifer

Overnattede 1 nat i september 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location staff friendly service good
Overnattede 1 nat i august 2023

4/10 Dårligt

Peter

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Requires refurbishing.
Fabulous grounds but the hotel itself is in need of serious refurbishment. Our room still had wood chip wallpaper on the walls. That said the staff were very friendly and helpful. Breakfast was great.
Overnattede 3 nætter i august 2023
Svar fra Tammy den 30. aug. 2023
Dear ? Thank you for your feedback reference our wonderful team, service & food. We are very proud of this beautiful old building that is full of character and a grand 250 plus years old. We have upgraded over the years since we took over this small family run hotel. We have intentionally not modernised this building as we feel the character & charm and commitment that has been put into restoring & maintaining the property inside & out over the years would do no credit to the building and we do not wish to be the same as modern city hotels.The large comfortable room your were appointed, as have all of our rooms has been replastered & insulated and finished with quality heavy duty wall paper for added warmth, alongside sympathetically done new en-suites for the comfort of our guests. I hope this clears up your points raised, and I appreciate it is your personal preference. We are very proud of our hotel, team & continued commitment to develop of this property but do understand that a more modern style hotel is to the liking of the occasional guest but I do find it a shame that personal preference comes before experience, charm, comfort & property type & location & value for money. We try to be clear that we are not a modern style city hotel through our booking sites.Warm regards Tammy

8/10 Udmærket

Tessa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff
Just stayed one night, staff there very friendly and helpful - had a lovely evening meal with home cooked food and a great breakfast! Its an old fashioned hotel but its got character - drive up to the hotel is lovely, nice and quiet
Overnattede 1 nat i august 2023

8/10 Udmærket

Hilary

Overnattede 2 nætter i juli 2023

8/10 Udmærket

Aileen, Galashiels

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Kathleen

Rejste med partner
The room was well appointed and comfortable. I found the breakfast ok, and the attendant not observant of our needs despite it being not busy, at the time we were dining only the two of us. We would have lived more coffee and some yogurt but the attendant had left the area not to be seen again. We also were not given the code for the outside door and had to call to get back in after arriving back from dinner out. The greeting was warm upon arrival, the bedding nice. The shower took very long to achieve proper pressure and heat. It was a lovely place despite these things.
Overnattede 1 nat i juni 2023

10/10 Fremragende

ELIZABETH

Overnattede 1 nat i juni 2023

8/10 Udmærket

George

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
A disappointing overnight stay
The worst overnight stay my wife and i ever had cleanliness was appalling dog poo bin at front door smelt terrible had to ask for it to be cleaned windows filthy outside area very unkempt asked to be moved from bedroom looking out on the roof of the kitchen i could go on this hotel should be closed until it has a full make over
Overnattede 1 nat i juni 2023

8/10 Udmærket

Jerry

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good Scottish independent hospitality
Quick check in, room very spacious though could do with a few more hangers. Looks recently refurbished carpet and headboard and bed very comfy. TV on bracket has good swivel so can be viewed both in bed or from the sofa or chairs. Would benefit from a large bulb in the bedroom center light. Bathroom bit small and the shower cuts out a lot of the light from the basin. Food all freshly cooked to order and the curry dishes should not be missed - all excellent authentic with delicate spicing, not burning hot as some can be. Breakfast again cooked to order and served at the table other than juice and toast.
Overnattede 2 nætter i maj 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Quick overnight stay
Great hotel in a good location. Lovely staff. Good food - evening meal and breakfast. Room had a few snags but easily sorted with help of owner.
Overnattede 1 nat i april 2023

10/10 Fremragende

Sheila

Overnattede 1 nat i april 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
a brief visit!
room 19"junior "suite had excellent views.parts of the buiding date to 1700,lovely and cosy in some areas! food and drink good.service was also good.parking is free !
Overnattede 1 nat i december 2022

8/10 Udmærket

Hazel Mary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant stay, I thought good value for money,.
Overnattede 3 nætter i juli 2022

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
a very enjoyable stay ,a wonderful host ,would really recommend
Overnattede 1 nat i september 2021

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Conveniently situated for Thrieve Hall and the A75. Very friendly staff. Enjoyable food. However there is room for improvement in the actual bedrooms.
Overnattede 1 nat i juni 2021

2/10 Forfærdeligt

Carol

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
On it's way up
Very helpful staff. Hotel is being slowly upgraded including driveway which is much in need of it ! Overall comfortable stay.
Overnattede 1 nat i september 2019

8/10 Udmærket

Dorothy

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i september 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Beautiful hotel set in stunning gardens. The room was large, clean and had everything you needed for an overnight stay. The bathroom was also large with a great strong shower. There were toiletries supplied along with a hairdryer. The room was a bit damp smelling but I think maybe just a couple of hours with the window open before arrival would have solved that as no damp in the room. The hotel was quiet and had a relaxed feel. Would definitely go again
Overnattede 1 nat i september 2019

8/10 Udmærket

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
The setting was splendid and peaceful.service at breakfast was slow due to only one staff member on duty
Overnattede 1 nat i september 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i august 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location and extremely friendly staff. They were very helpful and went out of the way to check we had everything we needed.
Overnattede 1 nat i august 2019

8/10 Udmærket

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Overnight stay
Stayed overnight - did the job perfectly! Owner and Staff friendly , food brilliant and would totally recommend. Thanks to all the Staff!
Overnattede 1 nat i juli 2019

6/10 Okay

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hotel has started upgrading the rooms, we would like to add that although we were happy with our stay, the management have indicated our room has been upgraded by them. We would like to suggest that further care is taken regarding upgrade of rooms - professional decorator required to improve look of room, shower area in need of some neater finishes - linen could have been cleaner and breakfast service needs work regarding training, time taken and items available.(also location due to staff going back and forth) Manager was great to chat with and very helpful but he will need to invest more in quality of work to return hotel rooms to the quality he was describing as they just aren't there yet. Best of luck for the future with the works sure to continue for a while.
Overnattede 1 nat i juli 2019

8/10 Udmærket

Sally

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A bit special...
Extremely welcoming and helpful hosts that will do everything for you. Staff were very pleasant and bedroom spotless and public areas very comfortable. Good dog friendly getaway.
Overnattede 1 nat i april 2019

10/10 Fremragende

Herbert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019

10/10 Fremragende

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
November 2018 Stay.
This was a spacious hotel in a very quiet area. The room was spacious and comfortable. The staff were very courteous and helpful. The food was tasty with a good portion size.
Overnattede 1 nat i november 2018
Svar fra Shashank den 10. dec. 2018
Dear Sir Thank you for your review . Very kind . See you again very soon. regards Shashank

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic break away
We had an excellent two nights at Ernespie House. Our hosts were welcoming, friendly and couldn't do enough to ensure we enjoyed our stay. All the staff we met were pleasant and hospitable. The hotel is spotless and our room was fantastic with all amenities, warm and cosy for such a large room with a wonderful high ceiling, bed was super comfy, lovely pillows and duvets, attention to detail is spot on. We had our evening meal both nights and they were first class. The honeycomb cheesecake is fabulous and I can honestly say the Rump steak was the best I have ever tasted. Cooked breakfast both mornings, delicious! It was very wet while we were there, so we weren't able to have a good look around the vast grounds, plan to do so on our next visit (weather permitting) The couple obviously have many plans for their new venture and we plan to visit again next year and see their progress. Wishing them every success for the future.
Overnattede 2 nætter i november 2018
Svar fra Shashank den 8. nov. 2018
Dear Jacqueline Thank you so much for the lovely review. It was great meeting you as well and hopefully we will see you again very soon. Warm regards Shashank