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Anmeldelser af ibis Cardiff Gate - International Business Park

2 out of 5
ibis Cardiff Gate - International Business Park
Cardiff Gate Business Park, Malthouse Avenue Pontprennau, Cardiff, Wales

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 326 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 417 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 168 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 58 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 35 af i alt 1004 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Søren, Danmark

Synes godt om: Rengøring
Fin overnatningssted.
Vi overnattende tre dage på Ibis Cardiff. Værelserne var fine, men ikke prangende. Lokaliteten var god til vores formål, vi skulle overnatte og køre forskellige steder rundt uden for Cardiff. Skulle vi have brugt byen, så er lokaliteten dårlig.

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Noisy but that's down to other users.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was all we needed for our concert in Cardiff but a word of advice. if you need a taxi into town use uber . Taxi company number given by reception The taxi didnt turn up dispite being reassured by company twice it was minutes away. Gave up after an hour late
Overnattede 1 nat i maj 2024

8/10 Udmærket

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not bad for a couple of nights. But of a pain to walk anywhere due to the location. Quite close to shopping retail park.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent value, especially on a Bank Holiday weekend.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Leslie

Overnattede 1 nat i marts 2024

8/10 Udmærket

WYN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very professional staff, Clean comfortable rooms
Overnattede 1 nat i februar 2024
Svar fra Ramesh den 17. feb. 2024
Dear WYN,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate

10/10 Fremragende

Gerry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Ramesh den 10. feb. 2024
Dear Gerry,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

4/10 Dårligt

Ian

Overnattede 1 nat i januar 2024
Svar fra Ramesh den 10. feb. 2024
Dear Ian,Thank you for taking the time to tell us about your experience at the ibis Cardiff Gate - International Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

10/10 Fremragende

Owen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Sakib den 15. jan. 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Md Sakib AzadFront officeIbis Cardiff Gate

10/10 Fremragende

George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is a perfect and budget-friendly place. The service was excellent. We enjoyed our breakfast and stay at the hotel Definitely would recommend!!!
Overnattede 2 nætter i december 2023
Svar fra Sakib den 15. jan. 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Fremragende

Niko

Overnattede 1 nat i december 2023
Svar fra Sakib den 15. jan. 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront officeIbis Cardiff Gate

10/10 Fremragende

Paul

Great place to stay
Overnattede 2 nætter i december 2023
Svar fra Ramesh den 11. dec. 2023
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Ramesh Ibis Cardiff Gate Team

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 6 nætter i november 2023
Svar fra Ramesh den 8. dec. 2023
Dear Paul,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

10/10 Fremragende

Niveditha

Overnattede 1 nat i december 2023
Svar fra Ramesh den 8. dec. 2023
Dear Niveditha,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

4/10 Dårligt

Gillian

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter
On arrival the lobby was like the Mary Celeste, having waited for about ten minutes eventually had to shout out until a staff member finally appeared. Check in took a bit of time as the staff member had very limited English, but we were then allocated a room which, as soon as we opened the door, were hit with an overpowering smell of cigarette smoke (despite this being a fully non-smoking hotel). We were allocated a different room when we brought this to the staff member's attention, but he seemed to take this as a usual occurrence- no apology or explanation. The second room had only one towel for two people and the only drinking water glass in the bathroom had obviously been sat there for quite a while as it was mouldy! We were given a second towel and two clean glaases by the only staff member we saw that day. On returning to the hotel later in the evening the one man show informed us that the bar was closing in five minutes (it was 22:44) despite the Accor website stating the bar and restaurant were open 24 hours a say. Ordered a couple of pints of Stella and were presented with two nowhere near full glasses of flat cloudy yellow liquid. When we questioned the appearance of the drink he said it was normal and the cloudiness wasn't opaque but was, in fact, the "reflection" (of what, I dont know! He also said that the draught Corona was the same. We ended up having a couple of small bottles of Peroni (at £4.25 each). No hot breakfast in the morning, just "Continental" at £7.
Overnattede 1 nat i november 2023
Svar fra Sakib den 23. nov. 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront officeIbis Cardiff Gate

4/10 Dårligt

Vincent

Forretningsrejsende
Synes ikke om: Service og personale
Checked in was fine no wait as arrived late 10:30pm. TV image wasn't working so returned to reception told hotel was full booked. Said I'm surprised given car park was at even half full. He said will come n check TV. After insisting gave me another room.
Overnattede 1 nat i oktober 2023
Svar fra Ramesh den 28. okt. 2023
Thank you for taking the time to write a review about your recent visit to ibis Cardiff Gate. I am delighted that you enjoyed your stay and we have noted your comments about the incident, which we have since addressed. Kind regards, Ramesh Ibis Cardiff Gate

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel with EV chargers
Frequently use this location for work when in Cardiff. Sometimes arrive in the early morning so a helpful front desk is appreciated. Kudos for the electric charger as well.
Overnattede 1 nat i september 2023
Svar fra Sakib den 11. okt. 2023
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,SAKIBFront Office Ibis Cardiff Gate

8/10 Udmærket

Thelma

Synes godt om: Rengøring, service og personale
Staff friendly and obliging. Improvement in the number of staff front of house could be considered. When there was a queue of people waiting to be checked in only 2 on duty and therefore no one was available to serve customers waiting at bar and food counter!
Overnattede 1 nat i september 2023
Svar fra Rames den 11. okt. 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

6/10 Okay

STEPHEN

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Functional, but unloved.
The rooms are tired, but clean and comfortable. The TV wasn't working in the bar area. Apparently, it's been like that for a while! We had to wait about 10 minutes at reception before someone arrived at check-in.
Overnattede 1 nat i september 2023
Svar fra Rames den 11. okt. 2023
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

10/10 Fremragende

Michael L

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We were at Cardiff gate Hotel and we good comfortable room
Overnattede 4 nætter i september 2023
Svar fra Rames den 11. okt. 2023
"Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind Regards,RamesFront Office Ibis Cardiff Gate

8/10 Udmærket

Ian

Overnattede 1 nat i august 2023
Svar fra Bea den 3. sep. 2023
Dear Ian,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. How can we improve the quality of our service? How can we make it 10/10?Kindest regards,Bea Ibis Cardiff Gate Team

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Saving gone mad?
Breakfast on Sunday night was a bit poor and not worth £12 per person. No eggs, hot items were cold, everything needed to be asked from the team (who were busy but always happy to help). Felt like the business tries saving money desperately.
Overnattede 2 nætter i august 2023
Svar fra Joseph den 31. aug. 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Joseph AboyewaFront Office Ibis Cardiff Gate

2/10 Forfærdeligt

Vincent

Overnattede 1 nat i august 2023
Svar fra Sakib den 31. aug. 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadIbis Cardiff Gate

6/10 Okay

Bruce

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Bed uncomfortable and cold breakfast also the coffe machine failed!!
Overnattede 1 nat i august 2023
Svar fra Sakib den 31. aug. 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

2/10 Forfærdeligt

Alexis

Overnattede 1 nat i august 2023
Svar fra Sakib den 31. aug. 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Fremragende

Frederick

Overnattede 1 nat i august 2023
Svar fra Joseph den 31. aug. 2023
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Joseph AboyewaFront OfficeIbis Cardiff Gate

2/10 Forfærdeligt

Ricky

Overnattede 2 nætter i juli 2023
Svar fra Sakib den 31. aug. 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Fremragende

fisayo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Neatness is exellent!
Overnattede 1 nat i juli 2023
Svar fra Sakib den 31. aug. 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront office Ibis Cardiff Gate

10/10 Fremragende

Julian

Overnattede 1 nat i juli 2023
Svar fra Sakib den 31. aug. 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 Fremragende

Ken

Overnattede 1 nat i juli 2023
Svar fra Sakib den 31. aug. 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Sakib AzadFront officeGeneral Manager Ibis Cardiff Gate

10/10 Fremragende

Wayne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Sakib den 31. aug. 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFRONT OFFICEIbis Cardiff Gate

6/10 Okay

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale
Very pleasant stay and clean hotel. Staff very friendly although no my very confident in their jobs. Clean and spacious but significant damage around the room that had not been fixed. A solid choice in a convenient place by the motorway.
Overnattede 1 nat i juli 2023
Svar fra Sakib den 31. aug. 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

8/10 Udmærket

C

Overnattede 2 nætter i juli 2023
Svar fra Sakib den 31. aug. 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFront office Ibis Cardiff Gate

8/10 Udmærket

Peter

Overnattede 2 nætter i juni 2023

2/10 Forfærdeligt

Verificeret rejsende

Not happy
I was awaken at 7.00 a.m. by a dreadful smell of sewage coming from the bathroom. I got up immediately, dressed and left. I did unfortunately need the toilet. Left without cleaning my teeth or getting a drink. As I did not get to bed until late I would probably have slept until 8.00 a.m. and taken my time getting ready to leave. I also had difficulty in finding the hotel as it is not clearly sign posted. If one is driving and navigating at the same time, the drivers attention must firstly be on the driving. My sat nav did take me to the furthest part of the business park. If this is happening with other people you can contact the sat nav owners and ask them to correct this which they can do. I would suggest that the one post code does not cover the whole area.
Overnattede 1 nat i juni 2023

10/10 Fremragende

Stewart

Overnattede 1 nat i juni 2023

10/10 Fremragende

S

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i juni 2023

8/10 Udmærket

Lynn

Overnattede 2 nætter i juni 2023

10/10 Fremragende

Rachel

Overnattede 1 nat i juni 2023

10/10 Fremragende

Paul

Overnattede 1 nat i juni 2023

10/10 Fremragende

Bernard

Overnattede 2 nætter i juni 2023

8/10 Udmærket

Steve

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and well maintained
Overnattede 2 nætter i maj 2023

10/10 Fremragende

jane

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly hotel, just off the M4 at Cardiff
From the friendly welcome on arrival this stay was a good one. The rooms were spacious, the showers worked (and with a decent heat and spray), help was on hand for any problems or advice required.
Overnattede 1 nat i maj 2023

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A great hotel
Have stayed at this hotel a few times its great
Overnattede 1 nat i maj 2023

10/10 Fremragende

Milan

Overnattede 2 nætter i maj 2023

8/10 Udmærket

Pauline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The breakfast choices were perfect, and staff were very helpful
Overnattede 2 nætter i maj 2023