Capitola Mercantile

The room was dirty, they would reuse the same sheets and towels. They would just make the bed so it looked they have come in and changed the sheets but in fact it would be the same sheets and towels. There is no staff at the hotels it’s remotely, you talk to a machine and they say they will inform the cleaning staff. It was the same problem the day after. They would not help you at all. I would rather pay more and stay in a place where you not sleeping in dirty sheets and dirty towels

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Check-in were professional and kind. Rooms, pool area and reception space lacks maintenance - valet service extremely good. Nice location in close proximity to city center - a couple of good restaurants.