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Anmeldelser af Protea Hotel Fire & Ice by Marriott Cape Town

4 out of 5
Protea Hotel Fire & Ice by Marriott Cape Town
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 122 af i alt 352 anmeldelser" "
Bedømmelse på 8 − Udmærket. 141 af i alt 352 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 352 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 352 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 352 anmeldelser" "

8,6/10

Rengøring

8,2/10

Service og personale

8,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

david, Aarhus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel in a great area!
Vores suite havde en perfekt størrelse for vores familie på fem. Masser af plads, gode senge og et fint køkken område. Hotellet ligger tæt på Kloof street hvor der ligger gode shops og fantastiske restauranter. Vores unger var især glade for den opvarmede pool på hotellet. Vi kan virkelig anbefale dette hotel!

8/10 Udmærket

M, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefalelsesværdigt for det unge par
'Cool' hotel med mange sjove faciliteter. Gennemført koncept med skøre toiletter og lounge-stemning. Tiltaler et yngre publikum. Service god, restauranten ganske ok (morgemnmaden dog lidt dyr) og det ligger ikke mindst i et sikkert kvarter. Klart anbefaleseværdigt for det yngre par (værelsesdørene er dog ikke særligt lydisolerede!).
Svar fra Rekha Sohun den 12. sep. 2015
Thank you for letting us know how your stay was.

10/10 Fremragende

Malak

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was excellent and service was beyond!
Overnattede 8 nætter i december 2023
Svar fra Fire & Ice family den 13. mar. 2024
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!

10/10 Fremragende

Ellen Maria Frintrup

Super Lage, wunderbares freundliches Personal
Overnattede 20 nætter i december 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thank you so much Ellen for your kind words! We're thrilled to hear that you enjoyed our great location and experienced wonderful service from our friendly staff. We look forward to welcoming you back again soon!

10/10 Fremragende

Claudio

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 7 nætter i december 2023
Svar fra Fire & Ice family den 13. mar. 2024
We're thrilled to hear you had a fantastic experience! Thanks Claudio for the amazing rating, and we hope to welcome you back soon!

8/10 Udmærket

Carolyne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
Overnattede 1 nat i december 2023

8/10 Udmærket

Oladipo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice, quiet place with a good vibe. Good for business and pleasure.
Overnattede 6 nætter i december 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!

10/10 Fremragende

Markus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

Adrian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hervorragend
Overnattede 5 nætter i november 2023

10/10 Fremragende

Janet

Overnattede 1 nat i oktober 2023

6/10 Okay

tiffany

Rejste i en gruppe
Great sleep
It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
Overnattede 1 nat i oktober 2023

6/10 Okay

OLIVE

Synes godt om: Service og personale
Overnattede 9 nætter i september 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Olive for your rating. We appreciate your feedback. If there's anything specific you think we could improve upon, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 Dårligt

Richard

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Funeka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel
It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
Overnattede 1 nat i september 2023

10/10 Fremragende

Keren-happuch

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great.
Overnattede 9 nætter i juli 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Keren-happuch for the fantastic review! We're thrilled to hear that everything was great during your visit. We can't wait to welcome you back again soon for another wonderful experience!

10/10 Fremragende

uzoma

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.
Overnattede 9 nætter i juli 2023
Svar fra Fire & Ice family den 15. mar. 2024
We're delighted to hear that our hotel met all your expectations! Thank you Uzoma for your kind words about our excellent services. It means a lot to us. We truly appreciate your recommendation and look forward to hosting you again!

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Noise & Racket
While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.
Overnattede 5 nætter i juni 2023

4/10 Dårligt

Katherine

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else
Overnattede 2 nætter i april 2023

10/10 Fremragende

Kelvin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food was great. There was a variety to choose from at every meal. I didn't know about load shearing Until a cab driver told me. I just thought we were experiencing something temporary. Didn't know all of south Africa was experiencing the same thing.

8/10 Udmærket

Kevin

Synes godt om: Rengøring
Synes ikke om: Service og personale
Solo Traveller - Frequent CT visitor
My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.
Overnattede 6 nætter i april 2023

10/10 Fremragende

Hanania

Overnattede 6 nætter i marts 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Hanania for the fantastic rating!. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!

10/10 Fremragende

Ellen Maria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen
Overnattede 20 nætter i marts 2023

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff went above and beyond was very helpful
Overnattede 1 nat i marts 2023
Svar fra Fire & Ice family den 15. mar. 2024
Wow Karen! Thanks a bunch for the stellar 5 out 5! Our team is thrilled to hear we hit the mark and went the extra mile for you. We look forward to serving you again soon!

8/10 Udmærket

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Solo traveller - 4 nights
Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.
Overnattede 4 nætter i marts 2023

4/10 Dårligt

Steven

Rejste med partner
Synes ikke om: Faciliteter
Strange hotel, small box room, bizarre design choices.
Overnattede 2 nætter i februar 2023
Svar fra Fire & Ice family den 15. mar. 2024
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize if our accommodation did not meet your expectations. We will take your feedback into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to us directly.

8/10 Udmærket

David

Overnattede 1 nat i januar 2023
Svar fra Fire & Ice family den 15. mar. 2024
Thanks David for sharing your feedback. We can't wait to host you again!

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 2 nætter i januar 2023
Svar fra Olivia den 21. mar. 2023
Dear Michaelthank you so much for your review.Kind RegardsReservations

10/10 Fremragende

Henning

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Henning for your positive review and feedback! We're delighted to hear that you found our staff friendly and enjoyed our welcoming bar and good restaurant. We apologize for the inconvenience caused your feedback is valuable to us, and we'll work on ensuring a more enjoyable atmosphere for all our guests in the future. We hope to welcome you back soon for a better experience!

10/10 Fremragende

John

Overnattede 3 nætter i januar 2023

10/10 Fremragende

Angela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.
Overnattede 4 nætter i januar 2023

10/10 Fremragende

Bahast, Athens

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel 🏨
Svar fra Fire & Ice family den 15. mar. 2024
Thanks a million Bahast for the five-star love! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 Okay

Donald

Overnattede 5 nætter i november 2022

10/10 Fremragende

A.

Svar fra Fire & Ice family den 15. mar. 2024
Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear about your positive experience with us. We look forward to serving you again soon!

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great choice for Cape Town stay
The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend
Overnattede 4 nætter i november 2022

2/10 Forfærdeligt

Promy

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad service
First morning showers where blocked after that our day two we came back from the hotel at 17:00pm our hotel light was blue showing they must clean our room , we got there the room was not cleaned, we asked about the towels being changed daily they say no u use the same towels until you check out , so disappointed in protea hotel fire and ice
Overnattede 4 nætter i november 2022

8/10 Udmærket

fred

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The rooms are very small and crouded
Overnattede 2 nætter i oktober 2022
Svar fra Fire & Ice family den 15. mar. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear you had a positive experience overall. We hope to see you again soon!

8/10 Udmærket

Collin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...
Overnattede 3 nætter i september 2022

8/10 Udmærket

Mfundo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2022
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Mfundo for choosing our hotel and for the feedback! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

4/10 Dårligt

Patricia

Overnattede 5 nætter i juli 2022
Svar fra Fire & Ice family den 15. mar. 2024
Thank you Patricia for your feedback. We appreciate your patronage and regret any inconvenience you experienced during your stay. We're here to address any concerns you may have, please feel free to reach out to us directly. We look forward to the opportunity to exceed your expectations during your next stay with us.

8/10 Udmærket

Barend Hermanus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good situated and friendly service
Overnattede 1 nat i juli 2022
Svar fra Claire den 7. jul. 2022
Dear Mr. Hermanus Thank you for your positive feedback. We look forward to welcoming you back again very soon!

10/10 Fremragende

Joaquin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED
Overnattede 5 nætter i maj 2022
Svar fra Claire den 7. jul. 2022
Good day Joaquin Thank you for your positive feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

8/10 Udmærket

Yvonne Nyasha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i maj 2022
Svar fra Claire den 7. jul. 2022
Dear Yvonne, Thank you for your positive score. We look forward to welcoming you back again soon!

2/10 Forfærdeligt

Tyrell

Overnattede 1 nat i april 2022

10/10 Fremragende

Ntiyiso

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2022

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Busy Hotel
The room was pleasant and the staff friendly. There’s just a lot of people who are not overnight Hotel guests (which made me some what uncomfortable)
Overnattede 2 nætter i februar 2022

8/10 Udmærket

Malin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice and worth the cost!
Very good place to live as tourists. Close to Table mountain. Nice restaurants quite close. Nice hotel with really helpful staff. Good food.
Overnattede 1 nat i februar 2022

8/10 Udmærket

Malin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2022
Svar fra Marketing at Fire and Ice Cape Town den 7. feb. 2022
Dear valued guest, Thank you for taking the time to review your recent stay with us. We are pleased that you have enjoyed your stay and cannot wait to welcome you back soonest. Thank you for choosing to stay with us.

8/10 Udmærket

Luvuyo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Overnattede 5 nætter i december 2021
Svar fra Fire and Ice Cape Town den 27. jan. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

10/10 Fremragende

EW

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel in the middle of the city. Great for walking to all the nice spots in town
Overnattede 3 nætter i januar 2022
Svar fra Fire and Ice Cape Town den 27. jan. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team