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Anmeldelser af Cloud 9 Boutique Hotel and Spa

4 out of 5
Cloud 9 Boutique Hotel and Spa
12 Kloofnek Road, Tamboerskloof, Cape Town, Western Cape

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 97 af i alt 159 anmeldelser" "
Bedømmelse på 8 − Udmærket. 47 af i alt 159 anmeldelser" "
Bedømmelse på 6 − Okay. 13 af i alt 159 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 159 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 0 af i alt 159 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2023
Svar fra Monalisa.C den 21. mar. 2023
Thank you for the great review. we hope to host you again soon.

10/10 Fremragende

Sanne

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2023
Svar fra Monalisa.C den 21. mar. 2023
Thank you for the great review, we hope to host you again soon.

10/10 Fremragende

Finn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Et fantastisk hotel i rolige og hyggelige omgivelser. Man får virkelig meget for pengene. Personalet var meget hjælpsomme med alt hvad vi havde brug for hjælp til. Kan varm anbefales til flere overnatninger i træk.
Svar fra Monalisa.C den 11. feb. 2023
Good day Finn,Thank you for the excellent review. we are so happy you had a memorable stay here with us in the heart of Cape Town. We look forward to hosting you again.Kind Regards,Monalisa.C

6/10 Okay

Jalyse

Rejste med partner
Synes godt om: Service og personale, faciliteter
The first 2 nights, the room I paid for wasn’t given to me —- I was told that the GM would contact me about getting the difference back and that still hasn’t happened. I eventually got the room I paid for and requested on the 3rd night, however I almost didn’t receive it because I was told an “influencer” was going to be there to take photos and such, which as an influencer as well I understand, however my reservations as well as unresponded to emails stated exactly what I needed weeks prior to my arrival. When we finally did get into the room, the shower was flooding, maintenance worked on it for two days and eventually it started working properly. However because of the dampness due to the flooding there were water bugs in the room, so we had to make sure our luggage was properly zipped and in the closet safely put away. On the second to last night the hot water stopped working …. The night manager was going to have us shower in a guest public bathroom two floors down and across the hotel, as a woman, that made me uncomfortable. But luckily the day time manager the following day found us another bathroom on our floor in a private room for us to shower and change comfortably. The best thing I can say about this place was that all the staff were truly amazing and by staff I mean the employees who work there and the managers on duty—> not including the General Manager who has yet to contact me.
Overnattede 2 nætter i april 2024
Svar fra Team at Cloud 9 den 15. maj 2024
Dear Jalyse, thank you for your feedback. We believe that management was in contact. We're really sorry to hear about your experience and are taking your concerns seriously. Apologies once again.

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Team at Cloud 9 den 22. apr. 2024
Dear Rebecca - we're thrilled to note you enjoyed your stay with us! We can't wait to welcome you back soon!

10/10 Fremragende

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location was very central. It had quite a few restaurants within the block that were delicious. The view from the rooftop cannot be beat!
Overnattede 2 nætter i januar 2024
Svar fra Team at Cloud 9 den 6. mar. 2024
Dear Sarah, thanks for highlighting our prime location! It's fantastic to know it made your stay more enjoyable. Looking forward to your next visit!"

10/10 Fremragende

Bernd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Team at Cloud 9 den 6. mar. 2024
Dear Bernd - Thank you so much for your feedback. It's highly valued!

10/10 Fremragende

Petra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super freundliches Personal und tolle Lage
Overnattede 2 nætter i februar 2024
Svar fra Shadre den 20. feb. 2024
Liebe PetraVielen Dank, dass Sie sich die Zeit genommen haben, unsere Unterkunft und unser Personal zu bewerten! Wir freuen uns sehr, dass Ihnen unsere Lage und die Freundlichkeit unseres Personals gefallen haben.Wir hoffen, Sie bei Ihrem nächsten Besuch in Kapstadt wieder bei Cloud 9 begrüßen zu dürfen.Mit freundlichen Grüße

10/10 Fremragende

Gabriel

Overnattede 2 nætter i januar 2024
Svar fra Team at Cloud 9 den 29. jan. 2024
Many thanks Gabriel, appreciate your feedback!

8/10 Udmærket

Elife

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i januar 2024
Svar fra Team at Cloud 9 den 18. jan. 2024
Thank you Elife, we appreciate your feedback after your stay with us

6/10 Okay

Jane

Overnattede 4 nætter i december 2023
Svar fra Team at Cloud 9 den 18. jan. 2024
Thank you Jane - we appreciate your feedback!

10/10 Fremragende

Baldassare

Overnattede 3 nætter i december 2023
Svar fra Management den 18. dec. 2023
Dear Baldassare, Your feedback is highly valued!

10/10 Fremragende

Christian

Overnattede 3 nætter i december 2023
Svar fra Management den 18. dec. 2023
Dear Christian, we're thrilled to note that you enjoyed your stay with us! We can't wait to welcome you back soon!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Management den 18. dec. 2023
Thank you so much for giving us some feedback after your recent stay.

10/10 Fremragende

Vishal

Overnattede 3 nætter i december 2023
Svar fra Management den 18. dec. 2023
Dear Vishal, we're thrilled to note from your rating that you enjoyed your stay with us! We can't wait to welcome you back soon!

10/10 Fremragende

David

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved it!
Arrived early and received warm reception. Staff arranged for room to be made up early while we waited at rooftop bar with superb view of Table Mountain. Facilities were well maintained & all staff were excellent and we would definitely return.lots of bars and restaurants within easy walking distance
Overnattede 3 nætter i december 2023
Svar fra Management den 18. dec. 2023
Dear David, thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff!

10/10 Fremragende

Luna

Overnattede 3 nætter i november 2023
Svar fra Team at Cloud 9 den 18. jan. 2024
Thanks so much Luna - we note from your rating you enjoyed your stay with us.

4/10 Dårligt

Sheldon

Overnattede 1 nat i november 2023
Svar fra Management den 18. dec. 2023
Dear Sheldon, we appreciate you taking the time to give us some feedback.

10/10 Fremragende

Véronic

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023
Svar fra Monalisa.C den 22. nov. 2023
Good day,thank you for the amazing review and we hope to host you again soon

8/10 Udmærket

Diane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Monalisa.C den 22. nov. 2023
good day,thank you for the excellent review we hope to host you again soon.

10/10 Fremragende

Lynda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good bed. Great breakfast. Quirky layout which meant you always had stairs, even after using lift, this way okay for us, but maybe a problem for others. Help with luggage was very useful.
Overnattede 5 nætter i oktober 2023
Svar fra Monalisa.C den 2. nov. 2023
Good day Lynda,thank you for the amazing review. the stairs forms part of our charm as a heritage building haha :) We are really happy you had a great stay with us. we look forward to hosting you again.

6/10 Okay

Omar

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra Monalisa.C den 8. nov. 2023
Good day Omar,Thank you for the good review, Should there be anything we can do improve for your next stay, please do not hesitate to let us know.

10/10 Fremragende

Thobile

Overnattede 1 nat i september 2023
Svar fra Monalisa.C den 2. okt. 2023
Good day Thobile,thank you for the amazing review. we hope to host you again soon.

8/10 Udmærket

Christa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Hotel kindly upgraded us for our honeymoon. Room was nice and had a small balcony with lovely view of table mountain. It’s an older hotel so felt a bit tired (sound proofing could be better and the water from the shower leaked all over the floor each time). Overall nice stay, we enjoyed the restaurants nearby!
Overnattede 4 nætter i september 2023
Svar fra Monalisa.C den 27. sep. 2023
Good day Christa,Thank you for the beautiful review, Yes indeed the hotel is quiet old and we are working on improving it. we hope you enjoy the rest of your honeymoon.Kind Regards,

10/10 Fremragende

Mary

Overnattede 4 nætter i september 2023
Svar fra Monalisa.C den 14. sep. 2023
Good day Mary,Thank you for the excellent review. We hope to host u again soon.

10/10 Fremragende

Shayla

Overnattede 4 nætter i september 2023
Svar fra Monalisa.C den 28. sep. 2023
Good day Shayla,thank you for the amazing review. we hope to host you again

10/10 Fremragende

Michele, Elmhurst

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Conveniently located and an amazing staff. Rooms are very clean and comfortable.
Overnattede 7 nætter i august 2023
Svar fra Monalisa.C den 20. aug. 2023
Good day Michele,We are glad we could make your stay in Cape town more memorable. We hope to host you again in the near future.Kind Regards

8/10 Udmærket

Jérémie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023
Svar fra Monalisa.C den 19. aug. 2023
Good day Jeremie,We are glad you had an excellent time at our property. We are always willing to improve the quality of our service so that you may continue having the best time with us on your next visit.

8/10 Udmærket

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i juli 2023
Svar fra Monalisa.C den 30. jul. 2023
Good day Jacqueline,We are happy to hear you had a great stay with us and we hope to see you again soon.

10/10 Fremragende

Karen

Overnattede 3 nætter i juli 2023
Svar fra Monalisa.C den 19. aug. 2023
Good day,Thank you for taking your time to review our property. We are glad you had a pleasant stay with us and we hope to host you again soon .

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable room. Staff friendly and efficient. Good area for walking to local restaurants and bars. Great views.
Overnattede 1 nat i juni 2023
Svar fra Monalisa.C den 21. jun. 2023
Good day Chris,Thank you for the lovely review. We are glad you had an excellent time in the Mother City. We hope to host you again soon.Kind Regards,Monalisa.C

10/10 Fremragende

Vladislav, Marietta

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, excellent bedding, quiet room, very nice spa.
Overnattede 1 nat i juni 2023
Svar fra Monalisa.C den 21. jun. 2023
Good day,Thank you for the amazing review. we hope to host you again soon.

10/10 Fremragende

Candice

Overnattede 1 nat i juni 2023
Svar fra Monalisa.C den 21. jun. 2023
Good day,Thank you for the excellent review.Kind regardsMonalisa.C

10/10 Fremragende

Karen

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff are amazing and the place itself is very unique and beautiful. Great roof terrace views!
Overnattede 2 nætter i april 2023
Svar fra Monalisa.C den 14. maj 2023
Good day Karen,Thank you for the lovely review, we hope to host you again soon.Kind Regards,Monalisa.C

10/10 Fremragende

Nadeen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Monalisa.C den 6. maj 2023
Good day Nadeen,thank you for the lovely review. we hope to see you again soon.Kind regards,Monalisa.C

10/10 Fremragende

Wayne

Overnattede 4 nætter i april 2023
Svar fra Monalisa.C den 30. apr. 2023
Hi Wayne,thank you for the great review, we hope to host you again soon.Kind RegardsMonalisa.C

10/10 Fremragende

Mathias

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great property in a perfect location.
Fantastic property and great value for money. Can't recommend enough
Overnattede 1 nat i marts 2023
Svar fra Monalisa.C den 11. apr. 2023
Good day Mathias,thank you for the lovely review. we are glad we could make your stay with us more memorable. We do hope to host you again soon.Kind Regards,Monalisa.C

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Central Hotel
This is a lovely hotel in a great location. Staff in the reception and restaurant are great, and it's very handy to have a spa and salon right next door
Overnattede 8 nætter i februar 2023
Svar fra Monalisa.C den 15. feb. 2023
Good day,Thank you for the lovely review. We are glad you had an amazing stay with us. We look forward to hosting you again soon.Kind Regards,Monalisa.C

8/10 Udmærket

Gerhard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice, cosy retreat in a lively area
Overnattede 6 nætter i januar 2023
Svar fra Monalisa.C den 11. feb. 2023
Good day Gerhard,Thank you for the lovely review. we hope to see you again soon.Kind Regards,Monalisa.C

10/10 Fremragende

Clifford

Overnattede 1 nat i januar 2023
Svar fra Monalisa.C den 21. mar. 2023
Thank you for the great review, we hope to host you again soon.

8/10 Udmærket

Clare

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thumbs up
Lovely stay!
Overnattede 2 nætter i januar 2023
Svar fra Monalisa.C den 8. feb. 2023
Good day Clare.Thank you for the lovely review. we hope to host you again soon.Kind Regards,Monalisa.CFront of House Manager

10/10 Fremragende

Katharina S

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay!
Excellent location! Beautiful and clean facilities. Fantastic view from the roof top! Relaxing pool area. Great food all day. The staff was super friendly and helpful, and gave us so many great recommendations for places to see, how to get around, and where to eat, and they helped us with booking restaurants, tickets, day trips and everything else we needed. There were lots of fantastic restaurant in the area. The stay at Cloud 9 was just perfect! Would definitely come back.
Overnattede 7 nætter i november 2022
Svar fra Monalisa.C den 8. feb. 2023
Good day Katharina,Thank you so much for the beautiful review. we are glad you had a memorable stay with us. We hope to host you again soon.Kind Regards,Monalisa.CFront of House Manager

10/10 Fremragende

Edward

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a very well placed hotel, close enough to bars and restaurants but far enough away to be quiet. The most amazing roof top bar, views that will blow your mind! Comfortable, clean, lovely staff, my second visit and will not be the last.
Overnattede 6 nætter i november 2022
Svar fra Monalisa.C den 27. nov. 2022
Good day Edward,It is always great to hear from you again. Glad you enjoyed your second visit with us. That view is quiet something is it? Be sure to send us a message before your next visit and we can arrange some drinks for you on the house at the roof top.Kind Regards,Monalisa.CFront of House Manager

8/10 Udmærket

JOSÉ ADOLFO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito agradável
Minha filha e genro gostaram muito das dependências do hotel e de sua localização.
Overnattede 7 nætter i oktober 2022
Svar fra Monalisa.C den 2. nov. 2022
Good day,We are glad we could make their stay in Cape Town more memorable. We hope to host you as well in the near future. Kind Regards,Monalisa.CFront of House Manager

10/10 Fremragende

Margaret

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cloud 9 was a beautiful hotel! Right when you walk in, it smells so good. There’s a spa inside the hotel so that might be why, but i definitely appreciated it. The staff was INCREDIBLY kind and helpful and just all around wonderful. South African people are so hospitable. The room was gorgeous and clean and the beds were super comfortable. Getting around was easy as the location is very convenient. The rooftop bar has a great view and the restaurant below is delicious. The pool deck is really nice and the little pool is actually heated unlike many pools I’ve encountered. It’s super nice. Overall, great stay. Would go again and recommend to others.
Overnattede 3 nætter i oktober 2022
Svar fra Monalisa.C den 11. okt. 2022
Good day Margaret,We are happy we made your stay with more memorable. On behalf of the team, thank you for the great review and for choosing to spend your time here with us in the heart of the Mother City.We look forward to your next visit. Kind Regards,Monalisa.CFront of House Manager

8/10 Udmærket

Kathleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2022

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous stay
Overnattede 3 nætter i september 2022

8/10 Udmærket

Howard

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional
This hotel was exceptional. Clean, spacious room and bathroom, with an amazing shower. The bed was so comfortable. Rooftop terrace has outstanding views of Table mountain & Lion’s head, and the food was also delicious. The location makes it a great jumping off point for all the touristy destinations, and we would happily stay here again!
Overnattede 4 nætter i april 2022
Svar fra Shadre den 18. apr. 2022
Wow, what a lovely review! Passed it on to all our staff and it surely made their day!! Thank you for you taking the time to review our property and we so glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

10/10 Fremragende

Arslan, Stockholm

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was nice and helpful, rooms were clean and the hotel was at a great location.
Overnattede 2 nætter i april 2022
Svar fra Shadre den 18. apr. 2022
Dear Arslan Thank you for your lovely review regarding our staff, location and clean rooms! We really appreciate the positive feedback and we look forward to welcome you back in the near future! Kind regards