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Anmeldelser af Quy Mill Hotel & Spa

4 out of 5
Quy Mill Hotel & Spa
Church Road, Stow-Cum-Quy, Cambridge, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 183 af i alt 467 anmeldelser" "
Bedømmelse på 8 − Udmærket. 157 af i alt 467 anmeldelser" "
Bedømmelse på 6 − Okay. 80 af i alt 467 anmeldelser" "
Bedømmelse på 4 − Dårligt. 33 af i alt 467 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 467 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Maryanne Christina

Overnattede 1 nat i maj 2023

10/10 Fremragende

Pia Tanni

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk modtagelse, selv om vi ankom efter 9.15 pm. Vi fik en fantastisk modtagelse i receptionen, kunne låne adaptere og fik serveret meget lækker mad i restauranten.
Overnattede 1 nat i april 2022
Svar fra Aga den 16. maj 2022
Dear Pia Tanni, Thank you for your great comments. We look forward to warm welcome you again.

10/10 Fremragende

Martin, Slagelse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et besøg værd
Venligt personale, nydelige faciliteter, god morgenmad, små snacks og drikkevarer på værelset, god shampoo. Et hotel, som klart kan anbefales. Jeg var der i forretningsøjemed, men vil være ideelt til en romantisk weekend.

6/10 Okay

Simon

A
Overnattede 1 nat i april 2024

10/10 Fremragende

Simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, out the way, quiet and well looked after.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jameelah

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 26 nætter i februar 2024

6/10 Okay

Bethanie

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Having previously lived in the area The Quay Mill has a luxury reputation which is reflected in it pricing. We were back visiting for a wedding a decided to ‘Treat’ ourselves with a 2 night stay. Whilst the grounds are beautiful and the leisure facilities are good (Although the jacuzzi was out of order), we found overall our stay fell below our expectations. The pillows in our room were terrible and the replacements that eventually arrived from housekeeping were not much better. return had accessed the room to replace the pillows but didn’t top up tea/coffee or replace dirty cups. We paid for breakfast our first morning, but it was very chaotic with hot breakfast orders being muddled between tables (having waited a long while for it). At no point were we checked on by waiting staff -offered additional drinks etc. And the continental buffet was not being topped up (not apple or orange juice topped up in the hour we were there). So decided to head to The Pantry, nearby in Newmarket the following morning. None of these things are deal breakers and would have been written off had we been staying at a budget chain. Sadly I don’t think we would return for the price we paid.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

6/10 Okay

Joelle

Rejste i en gruppe
The staff members, from reception to dining, were friendly but completely untrained and inept in customer service. Example: when we arrived early and asked to check in, we were told we were too early. There was no explanation for when we might be able to check in. At the bar-area restaurant there was haphazard table service. We had to keep asking for cutlery, serviettes, etc. The property itself needs upgrading, and cleanliness was not where it should be. When I told reception that our room was clean but hadn’t been vacuumed, there was very little response. The spa was similarly average. The flotation treatment was relaxing (it felt like lying still in an inflated hammock with an eye pillow on) but there was next to no massage, so I felt the description was misleading. When this was raised, there was no answer from staff. The staff all seem apathetic, like they’re just barely coping, and the lack of management can really be felt.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely stay
Overnattede 1 nat i marts 2024

10/10 Fremragende

Stewart

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lunch, dinner and breakfast at this hotel could not be faulted. A varied menu is available and the food was delicious. The Water Mill restaurant is a charming location for an intimate lunch or romantic dinner. The Bar Manager, Peter Gebura was charming and went out of his way to make us feel both welcome and well attended. However, some areas of the hotel are in need of both maintenance and updating. Further attention should also be paid to room cleaning. In our case, the walk-in shower should have received more work. The hotel was by no means busy during our visit and there therefore did not appear any excuse for not cleaning the shower room properly.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Katherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Doug

Synes ikke om: Overnatningsstedets tilstand og faciliteter

10/10 Fremragende

peter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place we went to see my son in his first boxing match that was in their grounds.Amazing
Overnattede 1 nat i december 2023

10/10 Fremragende

Lisa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place, very clean, friendly staff, would stay again
Overnattede 1 nat i januar 2024

6/10 Okay

paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
we stayed in room 7 in the main building past the breakfast room and up the stairs a good size room with a good size bathroom that was a bit cold it had two sinks the first one blocked it drained slow the shower head had to be held in place or it would keep falling down the toilet you have too keep pumping the handle to get a full flush and the tv timer was set two hours a head so you could not use the TV guide I did mention it to reception but nothing can be done on the weekend no maintenance people there are the thing I would expect to find in a motorway service lodge when paying £55 pound a night not at a hotel like this where you pay £150 plus a night NOT GOOD ENOUGH
Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Tony

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There was a huge amount of dust built up behind the tv it was disgusting and made me sneeze . You could hear every vehicle that drive by the other side of the window . Not worth the price at all . Dirty carpet , dirty chair . I would not recommend at all

10/10 Fremragende

Jeremy

Overnattede 1 nat i januar 2024

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale
Not very good at all, not for gf
Was pretty awful to be honest abd if you are gluten free or coeliac dont come here, rooms werent that warm either still had to wear jumper in bed. Spa was nice and nice staff there, no gluten free mains depsite me asking before i went and checking turns out they changed their menu 2 days before not inclusive at all and they also served me a salad covered in barley, really poor from a food point of view m
Overnattede 2 nætter i januar 2024

6/10 Okay

Tom

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Nice hotel missed the turning to start with!!,I booked an executive double room extras that were included were big flat screen TV and private hot tub,neither of which existed in this room!!,not sure who’s at fault the actual hotel or hotels.com. The evening meal took 40 minutes to arrive and was Luke warm and some of it cold,they were very busy but for how expensive it is the food was slow and cold.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Michaella

Rejste med partner
Synes godt om: Faciliteter
Good stay, nice and quiet, the spa was wonderful, great opening times and bever to busy. Pool, jaquzzi, steam room, sauna and gym all free to use by guests! This is definately the best part. Room was nice and clean but could do with being updated and freshened up if you are picky but was warm, comfortable and quiet for our two night stay. Didnt eat at the hotel so cannot comment but what we saw looked nice. Overall pleasant stay and would stay again
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Neil

Overnattede 1 nat i januar 2024

8/10 Udmærket

Ross

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

6/10 Okay

Clair

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Welcomed on arrival by reception. Room was roomy but very cold. Could do with a refurb and sealing the windows in the main house to stop drafts. Dinner was lovely but breakfast was very poor. Coffee was dreadful! Food not very appealing at all.
Overnattede 1 nat i december 2023

8/10 Udmærket

Clare

Overnattede 1 nat i december 2023

6/10 Okay

DAVID

Synes godt om: Service og personale
Synes ikke om: Rengøring
Amazing Staff but the hotel is a little tried and needs a make over
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Gwen, March

Synes ikke om: Rengøring, service og personale
Only stayed as i was at a Christmas dinner event. Pre ordered the menu. I'm a vegan and they had 3 months notice. I was given bacon soup, something in a cream sauce and then the cheese plates Would i come again. No! Not just coz of the food but also the atmosphere. The bat was 19:00- 01:00. They closed the bar 12:00. Not for me again! This cost £75 ! Waste of money! Ll
Overnattede 1 nat i december 2023

10/10 Fremragende

Brenda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
I used this hotel as I was visiting my son and his family who lives nearby. I only used it to sleep as my meals were taken with them.
Overnattede 3 nætter i november 2023

4/10 Dårligt

Alison

Forretningsrejsende
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

shaun

Overnattede 1 nat i december 2023

6/10 Okay

Yin Man Apple

Overnattede 1 nat i december 2023

10/10 Fremragende

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnight stay
Lovely overnight stay. Staff were very friendly and helpful. Had a lovely dinner and a great choice for breakfast.
Overnattede 1 nat i december 2023

4/10 Dårligt

Darren

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ordered strawberry eton mess with shards of merengue it came as a hard basket full of raspberries that I detest, mains were delicious, as I had no desert tried to order room service later on only to be told they had closed even though menu in room said it was available until 10pm this was at 9pm. Fire alarm went off at 3:45 for about 10 seconds.
Overnattede 1 nat i december 2023

8/10 Udmærket

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyed my brief stay here. Will consider booking again when in the area.
Overnattede 1 nat i december 2023

4/10 Dårligt

Tim

Synes godt om: Service og personale
Synes ikke om: Rengøring
There was a lot of dust in the room. On the lights of the bedside tables there was that much dust that you could write your name in.
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Ian

Forretningsrejsende
Synes ikke om: Service og personale, værelsets komfort
Absolutely terrible
Really noisy next to motorway, terrible food, staff no idea what they are doing as far as I can tell. Worst place I’ve stayed in a long time. They even invited people to come and look around my room while I was in it for my belongings
Overnattede 1 nat i december 2023

6/10 Okay

Richard

Synes godt om: Rengøring
Freezing cold room. Everyone else I knew who stayed experienced the same.
Overnattede 1 nat i december 2023

10/10 Fremragende

Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel and staff
Comfortable hotel with nice clean rooms. Nice location and quiet despite being near A14 Staff very friendly and helpful Lovely breakfast; restaurant looked very nice but can’t comment on the food as we didn’t eat there
Overnattede 1 nat i december 2023

6/10 Okay

Francine

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2023

6/10 Okay

Amy

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Anita

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

6/10 Okay

James

Overnattede 1 nat i oktober 2023

8/10 Udmærket

Jodie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Catherine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good access and parking and comfortable bedrooms Breakfast buffet a bit limited
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Derek

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel
Very nice hotel, unfortunately spa bath did not work and very, very limited food choice.
Overnattede 2 nætter i oktober 2023

2/10 Forfærdeligt

Michael

Overnattede 1 nat i oktober 2023

6/10 Okay

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food and beverage way overpriced.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Carine

Overnattede 1 nat i oktober 2023

6/10 Okay

Mahmoud, CARY,

Synes godt om: Rengøring, faciliteter
Not as it showed on the picture
Overnattede 3 nætter i september 2023