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Anmeldelser af Hotel du Vin & Bistro Cambridge

4 out of 5
Hotel du Vin & Bistro Cambridge
15-19 Trumpington Street, Cambridge, England

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 353 af i alt 666 anmeldelser" "
Bedømmelse på 8 − Udmærket. 194 af i alt 666 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 666 anmeldelser" "
Bedømmelse på 4 − Dårligt. 29 af i alt 666 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 666 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anders

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt sted
Dejligt værelse, god betjening, rigtig god morgenmad.
Overnattede 1 nat i februar 2020
Svar fra Sarah Volpe den 18. feb. 2020
Dear Anders, Thank you very much for your fantastic review! We are thrilled you enjoyed your stay with and we can't wai to welcome back you to Hotel du Vin & Bistro Cambridge!

10/10 Fremragende

Lone

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Graduation......the Hotel knew as well....the price war extraordinary high
Overnattede 1 nat i juni 2019
Svar fra charles den 4. jul. 2019
Dear Guest, Thank you for your review, I would be delighted to answer any questions and if there was a problem staying if I could resolve please do come back to me. Charles Howard, General Manager Hotel du Vin Cambridge Thank you Charles Howard

6/10 Okay

Erling, Danmark

God beliggenhed
Vi valgte dette hotel fordi vi har haft gode erfaringer med andre hoteller i samme kæde. Dette hotel levede desværre ikke op til vores forventninger. Det virker slidt og trænger til en modernisering, fornyelse og gennemgribende rengøring. Ikke sådan at der er beskidt, men alt virker træt og lidt nusset. Flere medlemmer af personalet var ikke i stand til at tale et forståeligt engelsk, selv om de var søde, så duer det ikke. En eller 2 personer er ok, men ikke så mange. Vi boede i et værelse ud til gården, hvor også ryger området er placeret. Der var en helt urimelig støj om aftenen fra kl. 20 til midnat. Helt uacceptabelt!
Overnattede 3 nætter i august 2018
Svar fra Wesley Ridgway den 19. sep. 2018
Thanks for taking the time to review your stay and we are sorry that you found the experience noisy. We would love to hear from you directly so we could get this resolved. Regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2017
Thank You

10/10 Fremragende

Bente

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff with a good sense of humour.
Overnattede 1 nat i juni 2017
Hi Bente Glad you had a good time with us and we hope to see you again soon. Regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med perfekt billiggenhed. Super hyggelig bar i kælderen. I gå afstand til centrum og alle seværdighederne.
Svar fra Wesley Ridgway den 9. jun. 2017
Thanks and really glad you enjoyed your stay with us. Regards

8/10 Udmærket

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thanks for the 4 star rating. Hope to see you soon. Regards

8/10 Udmærket

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Helle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Michael, Nielsen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Charming hotel
Charming hotel. Good service. Central location.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Baris

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is old but good
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Gemma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very central and excellent food. Good service too. BUT locks on bedroom doors are very noisy and echoes in the corridors. Won't stay there again because of this.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

john

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice hotel conveniently situated in the amazing city of Cambridge. Clean comfortable rooms, friendly staff and quiet location
Overnattede 2 nætter i maj 2024
Svar fra Noelia, Duty manager den 9. maj 2024
Dear John, Thank you for your fantastic comments, we hope to welcome you back to Cambridge soon!Kind regards,

10/10 Fremragende

Jesus

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Since we walked in, the staff were very nice and friendly. Rooms are spacious and great. Only things I could say are “inconveniences” are: The A/C was not working properly, room was a bit warm and the tub is very high. Other then that it is an excellent place to stay. I would definitely come back to Cambridge and stay here.
Overnattede 2 nætter i maj 2024
Svar fra Noelia, Duty manager den 9. maj 2024
Dear Jesus, Thank you for your feedback, we appreciate your comment and we are working on the AC. We hope to welcome you back again, Kind regards

10/10 Fremragende

Enrique

Overnattede 2 nætter i april 2024

10/10 Fremragende

Jessica

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfy bed and linens. Was missing stuff like bathrobes and slippers. Friendly staff and great location. Very cool cellar bar as well
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear Jessica, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we will share your comments with our team, we hope to welcome you back in Cambridge again. Kind regards,

10/10 Fremragende

Juliette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is very quirky and comfortable.
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear Juliette, Thank you for your rating, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

10/10 Fremragende

Alyson

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Felt so cozy and was a great place to stay! The hotel rooms are very pretty, and it’s in a perfect location to explore the center of Cambridge.
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear Alyson, Thank you for your rating, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved staff all of whom were fabulous, special thanks to Kai & Mohamed Wish there had been some parking spaces available
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear Christine, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we will pass your fantastic comments to Kai and Mohamed, we hope to welcome you back in Cambridge again. Kind regards,

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear David, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

8/10 Udmærket

Tom

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was excellent, the building old and combination of previously separate houses so not unreasonably narrow passageways and mildly up and down.
Overnattede 1 nat i april 2024
Svar fra The Hotel du Vin Team den 2. maj 2024
Dear Tom, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

6/10 Okay

John

Overnattede 2 nætter i april 2024
Svar fra The Hotel du Vin Team den 14. apr. 2024
Dear John, Thank you for your rate! we hope to welcome you back soon. Kind regards,

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff v good. Amara in breakfast room very pleasant for breakfastvservice.
Overnattede 2 nætter i marts 2024
Svar fra The Hotel du Vin Team den 10. apr. 2024
Hi Paul, Thank you for your wonderful feedback, we will pass the comments to Amara. We hope to welcome you back in Cambridge again. Kind regards,

10/10 Fremragende

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed in the cinema suite which was lovely with great character - the hotel is lovely too but on many levels with the bar, bistro and reception so wouldn’t recommend to anyone with mobility issues. The staff were really approachable and friendly but there is no parking facilities nearby - so parked 10 mins away but overall a wonderful stay!
Overnattede 1 nat i marts 2024
Svar fra The Hotel du Vin Team den 10. apr. 2024
Dear Rebecca, Thank you for your fantastic review, we are really happy to see that you enjoyed your stay and our staff look after yourselves, we hope to welcome you back soon. Kind regards,

10/10 Fremragende

Panit

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staffs and nice room. Highly recommend!
Overnattede 1 nat i marts 2024
Svar fra Martina den 28. mar. 2024
Hi Panit,Thank you so much for your lovely words.We are looking forward to welcoming you back in future.

8/10 Udmærket

Donna

Overnattede 1 nat i februar 2024
Svar fra The Hotel du Vin Team den 26. feb. 2024
Hi Donna, Thank you for such a fantastic rate, we loved to see that you enjoyed your stay with us, we hope to welcome you back soon! Kind regards

6/10 Okay

Amber

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Average
Hotel feels in need of some TLC. My room has damp in the corner. I booked 2 rooms for a business stay. Called ahead to ensure one was a twin rather than a double which was confirmed weeks in advances. On arrival it was a double and we had to wait over 30 mins for this to be rectified. No apology or offer of a complementary drink whilst we waited.
Overnattede 4 nætter i februar 2024
Svar fra The Hotel du Vin Team den 15. feb. 2024
Hi Amber, Thank you for your feedback, I would like to apologise for the issue during your check in, it was an issue of miscommunication, I will pass the feedback to our colleagues to how we can bring our service up to standards. Kind regards,

2/10 Forfærdeligt

Christopher

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra The hotel du vin team den 8. feb. 2024
Hi Christopher, thank you for your feedback, I would like to apologise for not being up to the standards. Kind regards

10/10 Fremragende

Pradeep

Overnattede 2 nætter i februar 2024
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Pradeep, Thank you for leaving us such a lovely feedback! we are looking forward to welcome you back soon, kind regards,

6/10 Okay

Nigel

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We paid on arrival for an upgrade, but the room was really rather tired, poor lighting, inconvenient plug locations, no USB sockets at all - And the blind on one of the two windows was broken and so permanently down. We mentioned it before going out for several hours but it was not fixed. Very disappointing after a couple of excellent stays in the past.
Overnattede 1 nat i januar 2024
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Nigel, we apologise for not being up to standards the past stay, we will pass the comments to high management. We hope to welcome back soon, kind regards,

6/10 Okay

Donal

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Disappointing
Room was lovely but common areas all looked a bit tired and shabby. The checking in experience was chaotic and all a bit underwhelming and unfriendly. Every greeting was started with give me a moment, one receptionist turned up with a plate of chips to eat and then there was room confusion. Sure they were just having an understaffed bad day but took the gloss off the visit.
Overnattede 1 nat i januar 2024
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Donal, thank you for leaving your feedback, we would like to apologise for the issue occurred during check in with the staff, we will pass the comments to the rest of the team to be able to improve as a team, kind regards,

10/10 Fremragende

Clodagh

Overnattede 1 nat i januar 2024
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Clodagh, thank you for your 10 out of 10! e love to see that you enjoyed your stay with us! we hope to welcome you back soon, kind regards,

8/10 Udmærket

Joan

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely property. Being on the lower ground floor suites meant there was a sewer smell. Towel rails weren’t working small things otherwise lovely stay. Our second visit here.
Overnattede 2 nætter i januar 2024
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Joan, Thank you so much for your feedback, we will pass the comments to higher management, besides this we love to see that you enjoyed your second stay with us! We would love to welcome you back soon, kind regards,

10/10 Fremragende

PAUL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cambridge
Let us book in early and leave our bags for collection later. Brilliant staff.
Overnattede 1 nat i december 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Paul, Thank you for your "perfect" review! We are very happy to see that you enjoyed your stay with us. We would love to welcome you back soon, kind regards,

4/10 Dårligt

Trina

Overnattede 1 nat i december 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Trina, thank you for leaving a rate, kind regards,

8/10 Udmærket

Alwyn

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Good… but…
Hotel du vin are usually a stylish and comfortable option for an overnight stay. The Cambridge branch is decent but maybe not a flagship for the chain. The reception is pokey and I kept wondering if there was a better entrance! I would go back - but not as a destination. My attic room tattinger had mould on the bathroom ceiling and very disappointingly, no snacks or refreshments apart from some rather plain tea and biscuits in the room. Parking is on the street out front or a short walk away. Service was nice as usual and breakfast very pleasant.
Overnattede 1 nat i december 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Alwyn, Thank you for leaving us a feedback, we appreciate your honesty and we would like to apologise for the inconvenience occurred during your stay, we will pass the comments and pictures to high management, hopefully we can see you any other time. Kind regards,

10/10 Fremragende

Yuen Ching Kitty

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good stay in Cambridge!
I stayed in the hotel for one night only but the environment, cleanliness were perfect. We also signed up for the breakfast deal which was so tasteful in such reasonable price. It is a convenience location to access any spot of Cambridge.
Overnattede 1 nat i november 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Yuen, Thank you very much for your lovely feedback, we would love to welcome you back soon! Kind regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
We have stayed at this hotel two times before and highly rated it, but to be honest this visit was disappointing. The service has definitely taken a dip for the worse. Hotel conditions / cleanliness are very good. However, Staff and customer service not so much. Some of the staff seem very reluctant to help at all. If you are hungry later on in the evening do not rely on room service. There was no menu in the room, and When we went to reception to ask for the room service menu, we were asked if we were sure because it was just a small amount of microwave meals (named night bites) We ordered the mushroom risotto over the telephone, 30 minutes later we received a call to say they did not have this meal and they could only supply a meat based meal. I explained I was a vegetarian, and the reception just apologised and couldn’t offer any alternative. If anything we were made to feel like we were being an inconvenience. I’m addition, The hotel no longer parks your car for you from the reception. Instead you have to drive to another hotel car park and pay £30 for the pleasure. (For us this was a highlight of staying at the hotel) We don’t think this stay was worth £313.00 per night.
Overnattede 1 nat i december 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Thank you for your feedback, we would like to apologise for the staff not being up to standards, we are training everyone to be able to give the best service as possible, thanks to your feedback we can improve what we are lacking as a team, we would love to welcome you back soon. Kind regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Thank you for your feedback, we hope we can welcome you back soon. Kind regards,

2/10 Forfærdeligt

Lloyd

Overnattede 1 nat i december 2023

10/10 Fremragende

Thi Nhuoc Lan

Overnattede 1 nat i november 2023
Svar fra The Hotel du Vin Team den 4. feb. 2024
Hi Thi, Thank you for leaving such a lovely feedback, we hope to see you soon! kind regards,

10/10 Fremragende

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Never disappointed
Yet another great stay at Hotel du vin in Cambridge. Lovely room and great, helpful staff. See you next year.
Overnattede 1 nat i november 2023
Svar fra The Hotel du Vin Team den 23. nov. 2023
Thank you Jane for giving us the perfect score, we are really happy to know that is not your first time with us and you still enjoying it. We are looking forward to see you next year. Kind Regards,

10/10 Fremragende

maria

Overnattede 1 nat i november 2023

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to everything
Overnattede 4 nætter i september 2023
Svar fra The hotel Du Vin Team den 13. nov. 2023
Thank you Jonathan for giving us the perfect score! we are very happy to know that you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 Fremragende

Craig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel seems to be a step up from the others that are in the same price range.The breakfast was excellent from choice to quality also served really hot ( which some hotels can’t seem to do ). The bath in the room was lovely also the on suite shower was really powerful and hot . I would definitely recommend.
Overnattede 1 nat i november 2023
Svar fra The hotel Du Vin Team den 13. nov. 2023
Dear Craig, thank you for your lovely feedback, we are really happy to see that you have a good stay! we will pass the comments to the chef. We hope to welcome you back soon.Kind regards,

8/10 Udmærket

Laurie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The bed was quite comfortable. Toilet sink was shallow so water easily spilled onto the floor. Overall very nice stay.
Overnattede 2 nætter i november 2023
Svar fra The Hotel du Vin Team den 6. nov. 2023
Thank you Laurie for your fantastic review, we are very pleased to know that you enjoyed your stay with us. We hope to welcome you back soon.Best wishes,

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay here, room was lovely, walking distance to centre and great breakfast
Overnattede 1 nat i november 2023
Svar fra The Hotel du Vin Team den 5. nov. 2023
Hi Rebecca, Thank you for giving us the 5 out of 5 review, we will pass the comments to the team. We hope to see you again soon. Kind regards,

10/10 Fremragende

Patrice

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra The Hotel du Vin Team den 5. nov. 2023
Hi Patrice, Thank you so much to gave s the Perfect score, we are very pleased to know that you enjoyed your time with us. We hope to welcome you back soon. Best wishes,