6/10 Okay
Michael
25. sep. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I think this hotel is the best in the Cajamarca, with a prime location next to the cathedral in the main plaza. However, it's falling short in several service areas, in particular it's restaurant Paprika. In addition to that, the hotel is currently under construction and it was impossible to avoid the construction noise and the toxic fumes from the work that permeated the entire Hotel. The odor made me nauseated. Thankfully they put me in a room far away from the construction and although the fumes extended to the hallways I was able to close my door and get away from the fumes .
In particular, we had a very negative interaction with it breakfast stuff at paprika including Jaiber, when we arrived for the breakfast 5 minutes before closing and they were already putting it away cleaning it up. The staff informed me that we had only 5 minutes and I said I'm aware of that but that did not stop them from literally taking food out from in front of me as I was trying to serve myself. I got very angry and they blamed it on management who said that management required them to remove everything at 10: 00am "en punto". This bad experience on top of the construction made for a very unfavorable impression of the hotel and I would not return here. I would give a shout out to our bellman Luis, who was excellent and extremely helpful. The beds, the towels , and the sheets were all very nice but the water pressure is very low. It's not surprising in a city that is suffering from drought..
Michael
Overnattede 2 nætter i september 2024