2/10
Had booked “Panorama Room” (against Pyramids) and got a smaller/sideroom (street view) and next night a room w/o window. Hotel blamed Hotel.com. After confronting management, the hotel said it WAS the ordered room. Again blamed Expedia/Hotels.com. Hotel tried offering dinner and a “full day with guide, 8 hrs, for free” But it is NOT for free, as I payed more for the “panorama view-room” - every time I said I only want the room I payed for, the replied “all sold out” The last night we had the “suite” - a room beside the restaurant where staff and guests smokes right beside. The terrace to the room was stored old parasols and some electrical stuff sticking from the floor. Other guests had free view to this terrace from upstairs. Toilet door could not be closed/stay closed and the lock was jammed. Lots of staff but no control regarding booking - and the manager blames a new staff..
The place is absolutely not for people with less mobility. The rooms are located 3 stories up but by staircase. Staff constantly over service and grabs suitcases etc. Even after several “no thanks” and manager saying “let them do their work - they work here..”
Our life’s dream-anniversary trip, booking a “panorama view room” ended up in having the “panorama” anywhere else than our rooms, sadly.
Renate Katrine
Overnattede 2 nætter i februar 2025