Dear Valued Guest,First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand I was distressed to read your lines about the inconveniences you have faced during your stay. Please accept my sincerest apologies if you feel we did not reach your expectations. As guest satisfaction is one of our top priorities, we are taking all feedback extremely seriously, especially if it reflects dissatisfaction like yours.I truly feel sorry that the hotel was not up to your standards as we strive every day to go the extra mile for our guests. While I wish you had a better experience with us, I still hope to have the opportunity to gain back your trust in our hotel and services.Kind regards,Róbert KovácsGeneral Manager

Dear Valued Guest,First of all, I would like to thank you for taking your time to write a short summary concerning your stay with us. I appreciate your positive words regarding our hotel. On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay. I am grateful that you shared your detailed and honest feedback; it is a review that we learn from and use to improve. While I wish you have had a better experience with us, I truly hope to have the chance in the future to welcome you back to our hotel.Kind regards,Nándor IváncsicsGeneral Manager

Dear Valued Guest, First of all I would like to thank you for taking your time to give us feedback concerning your recent stay with us. We appreciate every feedback we receive from our guests. We are terribly sorry to read that your experience did not meet your expectations; please let me express my sincerest apologies for the experienced inconvenience. We would like to kindly inform you that our elevators will be upgraded in the near future to secure fast and reliable service for our guests. Your comment about the staff is a bit surprising for us. Please be assured that we put emphasis on staff training to provide excellent services for our guests. We do hope you will give us another chance to better serve you in the near future. Kind regards, József Márics General Manager

Dear Valued Guest, Although this is not the type of feedback we enjoy receiving I would like to thank you for taking your time to share your concerns with us. I am terribly sorry that this unfortunate situation could happen; please let me express my sincerest apologies. While I wish you had a better experience with us, it is a feedback that we learn from and use to improve. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, József Márics General Manager

Dear Issam,Thank you for sharing your feedback about your recent stay at our hotel. I am delighted that you appreciated our fantastic location in the heart of the city. Being centrally located makes exploring Budapest convenient and enjoyable, and I am thrilled that you found it to be a highlight of your stay.Regarding your feedback on the room, we value your insights, and we will use them to continuously enhance our accommodations for our guests' comfort and satisfaction.We also acknowledge the importance of warm and helpful guest interactions and apologize for any shortcomings you experienced. Rest assured, we will address these concerns with our team to ensure we maintain the high standards of service we strive for.Should your travels bring you back to Budapest, we would love the opportunity to welcome you again for a more enjoyable experience.Best regards,Róbert KovácsGeneral Manager