Hoteller nær Brooks Hill Winery

"."

"The room was not clean when we arrived. There was at least one dirty pillow case on our bed, a dirty bath towel was still hanging on the back of the bathroom door, and the tub still had someone else's hair in it along with dirt in the bottom of it."

"Excellent breakfast-staff was friendly and helpful."

"Parking was well lit and safe "

"A little stingy with bottled water but everything was quite well maintained and staff was accommodating whenever I needed something. The building and room were clean. I appreciate the full size bottles of hair care and shower gel. The towels were soft and a good size. I will definitely be back next season. Great staff and hotel."

"Everything was great! Beautiful property in a great location. Friendly staff, good breakfast, clean rooms. "

"Staff was friendly, but roaches in room"

"Everything was good"

"The room was good but the security was lacking. Someone tried to enter our room the last night we were there 3 times. Thank goodness for the deadbolt and security lock. Made for a very scary and no sleeping night."

"Bathroom was dirty, people smoking on balcony and coming in though AC unit. Complained to front desk after checkin, no refund or doing. Nothing about it. Bathtub was filthy dirty. Not happy with stay and will be calling corporate and filing a complaint. "

"The hotel was clean. It served its purpose for Derby Weekend. An inexpensive, no frills alternative to the more elegant hotels. There isn’t an elevator. If you are physically challenged, ask for a first floor room. "

"A few positive points: the staff let me check in early and the property wasn't too noisy. One of the negatives: the beds were more like torture devices than beds. "

"Worst customer service I have ever experienced. First room, the tub faucet had steady water leak and bathroom floor was very weak and felt like you would fall through floor when stepped on. We ask for another room and that room was dirty and had no bed coverings. Then we had to ask for another room. We were never given an apology at all at any of the 3 times we had to change rooms - he acted completely bothered and was very rude during the whole experience. I would never recommend this...

"Our stay was amazing. The hotel staff were fantastic and very helpful. Our room was clean. We will be staying here again next time we are in town."

"I cannot believe this hotel is a Hilton! Paris would NEVER stay here; even in her simple life days!! "

"No furniture in reception area at all, empty room."