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Anmeldelser af Aztec Hotel & Spa

4 out of 5
Aztec Hotel & Spa
Aztec West, Almondsbury, Bristol, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 563 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 280 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 90 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 1000 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022

8/10 Udmærket

Jørn Christen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2019
Svar fra Aztec Hotel and Spa den 3. mar. 2019
Hello Thank you for giving the Aztec Hotel an 8 out of 10 rating. If there is anything we can do to make this 10 out of 20 next time you stay please do let us know. Kind Regards

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice spa
Overnattede 1 nat i maj 2024

8/10 Udmærket

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We have stayed here before. This time check in was thankfully very quick which has not always been the case. Why they cannot get consistent with this I don't know. Restaurant particularly good, partly because we sat outside on the terrace in the fine weather.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sandra

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good breakfast but quite expensive. Nice touches like cold fresh milk available and nice coffee machibe in room
Overnattede 1 nat i maj 2024

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, tidy with excellent facilities. Would stay again.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Richard

Forretningsrejsende
Synes ikke om: Service og personale
Some of the staff are ride and look down in you
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Sumbal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Nicola

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Delighted to have a room upgrade on arrival to a junior suite
Overnattede 1 nat i april 2024

8/10 Udmærket

bbhawna

Rejste med partner
Synes godt om: Rengøring, service og personale
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
Overnattede 1 nat i april 2024

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely inside.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
Overnattede 2 nætter i marts 2024

6/10 Okay

Haemonetics

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
When I ended up paying £330 for a nights accommodation my expectation was set high, I got to the room - liked the idea of not having bottles for water and milk but when the amenities on floor 3 were not working I couldn’t have a coffee in the morning, breakfast I had to go in my gym kit or not at all as it was all booked out and paid £10 for the gym and spa not to be given a locker walking round with everything pool side looking rather foolish
Overnattede 1 nat i februar 2024

8/10 Udmærket

Hayley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing weekend
Slept really well, room was a good temperature, love that there is fresh milk in the hall way, that the bin had a separate part for recycling. Staff are lovely, the only thing is that I think for the price the spa should be included and not an additional price. £150 for a night with no breakfast or spa included is a lot.
Overnattede 1 nat i februar 2024

10/10 Fremragende

jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Patrick

Overnattede 1 nat i februar 2024

8/10 Udmærket

Emily

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
Overnattede 1 nat i februar 2024

6/10 Okay

P E

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Queues for checking in and out were ridiculous. Otherwise good room and food. Very nice pooland spa.
Overnattede 2 nætter i februar 2024

6/10 Okay

Andrea

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
Overnattede 1 nat i februar 2024

10/10 Fremragende

William

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nicer place in the area with excellent fitness's
Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.
Overnattede 1 nat i januar 2024

6/10 Okay

Ranjit

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to the motorway exists
Overnattede 1 nat i januar 2024

10/10 Fremragende

David

Overnattede 1 nat i januar 2024

6/10 Okay

Richard

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
Overnattede 1 nat i december 2023

6/10 Okay

Michael

Rejste med partner
Synes godt om: Service og personale, faciliteter
Property was dated
Overnattede 1 nat i december 2023

4/10 Dårligt

Paul

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
Overnattede 1 nat i december 2023

6/10 Okay

Jill

Forretningsrejsende
Synes godt om: Værelsets komfort
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
Overnattede 1 nat i december 2023

6/10 Okay

dharminder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
Overnattede 1 nat i december 2023

10/10 Fremragende

terry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great value and very comfortable.
Overnattede 1 nat i december 2023

8/10 Udmærket

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
Overnattede 2 nætter i december 2023

10/10 Fremragende

JANET

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
Overnattede 1 nat i december 2023

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was nice
Overnattede 1 nat i oktober 2023
Svar fra Shaun Levitt den 28. nov. 2023
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fremragende

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Shaun Levitt den 28. nov. 2023
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 Forfærdeligt

Richard

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
Overnattede 1 nat i november 2023
Svar fra Shaun Levitt den 28. nov. 2023
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 Fremragende

Stephen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
Overnattede 1 nat i november 2023
Svar fra Shaun Levitt den 28. nov. 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fremragende

Christopher Patrick Rogan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
Overnattede 1 nat i november 2023
Svar fra Shaun Levitt den 28. nov. 2023
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fremragende

Dr M N

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
Overnattede 1 nat i oktober 2023
Svar fra Shaun den 17. okt. 2023
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fremragende

Gaynor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Odette

Overnattede 1 nat i oktober 2023

6/10 Okay

Richard

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Tara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023

10/10 Fremragende

HUGH

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Usual high standards throughout
Overnattede 1 nat i september 2023
Svar fra Shaun den 17. okt. 2023
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
Overnattede 1 nat i september 2023

10/10 Fremragende

HUGH

Why a extra £10 to use the pool 🤔
Overnattede 1 nat i september 2023
Svar fra Shaun den 26. sep. 2023
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 Udmærket

Hayley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
Overnattede 1 nat i september 2023
Svar fra Gareth den 19. sep. 2023
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Fremragende

James

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
Overnattede 1 nat i september 2023
Svar fra Gareth den 19. sep. 2023
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 Okay

Iain

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
Overnattede 1 nat i september 2023
Svar fra Gareth den 19. sep. 2023
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Fremragende

Allyson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Gareth den 19. sep. 2023
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager