Hoteller nær Bowlero Western Branch

"Rooms were spacious but staff had attitude and they ran out of food at breakfast our first day"

"If you’re on a budget then suck it up and use them but be prepared for hardship. It smells like smoke and urine. No overnight room service for towels or etc. Breakfast is sad. Not recommended for families or children young in age. They will do their best to make things work. Pool needs to be cleaned. Otherwise housekeeping staff is fantastic!!!"

"Staff was cool. AC unit condensation was a problem the whole time"

"This hotel is scam , because they would take your money when you don’t safe at the hotel . So you at for a refund . The manger will not call you back to her about your situation. I asked to be moved and they couldn’t because they only had one room left and that was the room they gave me . I asked to be moved because my room had to much traffic in front of my room . The manger ask the people or either told the people to stand somewhere else . One of the people that were staying there didn’t like...

"Ll"

"Front desk customer service was awesome from beginning to end. Room was 100% clean. Nice very up to date kitchen and refrigerator. Smart TV with access to streaming services is definitely a win, win in my book. Definitely will recommend to friends and family!! Will definitely be back for another stay. Hopefully, the next stay will be longer so I can enjoy my stay even more."

"This hotel didn’t have a pool for the kids also my room toilet didn’t work. The managers were horrible there. The lock on the door was unsecured. You just could push the door opened. My stay was horrible there. I would not stay there again. Never again!"

"Had the best stay at Decoy's!!!! Cottage #1 exceeded our expectations - THE VIEW!!! the adorable decor, the most comfortable bedding... I could not recommend this place more. The area is super safe and kid-friendly. The cottages do not have front desk staff available in person, but everyone we spoke to over the phone was incredibly helpful and accommodating. We made the most beautiful memories here in the cottages with our family - 5 stars all around. Thank you, Decoy's!"

"Room was clean and spacious"

"The room photos were outdated but the property was clean and well maintained. The staff, however, were the best attribute to our experience here over a long weekend. Overall they were friendly but when my (5yr old) daughter lost my jewelry in our room, the hotel staff and maintenance turned the room upside down to try and help us to find them!! We couldn't have wished for better service!!! Thank you Candlewood staff and Melinda!"

"Ok"

"They had smoking rooms and non-smoking rooms we went into the smoking first and it looked like they threw the box springs in mud and just put them back in the room. We went to the non-smoking room on one bed obvious dog hair all over I have pictures and the other bed had been used. If I didn't have to give any stars they would have got zero. Unless you are absolutely desperate no matter of fact sleep outside."

"I like how friendly the staff is honestly and how close the shops are across the street"

"The room was not cleaned, there were stains and food debris on the sheets, clear signs of bedbugs being present, all metal surfaces were rusted over, the mattresses were damp and sticky, the "staff" was a video kiosk that connected to a call center. Even after not staying in the room at all, and alerting the "staff" of all the issues and that I wanted to cancel my stay (I wasn't in the room for more than 10 minutes before deciding to leave) they refused to refund my money unless they showed me...

"Terrible. They gave us a smoking room, eventhough we ordered a non-smoker… it smelled terrible and was very uncomfortable. We had to check out after one night. Not enough towels and the one we had was wet. Will never come back. "

"I wasn't in the room very much, but it was comfortable when I returned at the end of the day. No worries about bugs or dirty sheets. It was a very nice stay with friendly staff."

"The bathroom was not clean. The front staff was notified about this and nothing was done to rectify it. Also, I paid for an upgraded room and did not receive it. Was told all the other rooms were sold out. Lastly, the room smelled of smoke when I booked a non-smoking room."

"NA"

"Room reserved was not the room we were assigned. I considered the room a big downgrade from what I reserved and paid for. Promised phone call from the manager never came."