Thank you Jack - we hope to see you again soon.

Thank you Edward, it's great to see that you had another lovely stay. We brought parking charges in before Covid (18/19) but they only apply for guests who book via an online travel agent. We hope you will choose to stay wth us again in the future.

Thank you Dean - we hope to see you again soon.

We are sorry to see that you did not fully enjoy your stay with us Sanjoy. The hotel is over 100 years old and we have an ongoing investment and refurbishment programme in place. All of our bedrooms, function rooms and public areas have been completed along with considerable improvements to accessibility both inside and outside the building. We also replaced all of our balconies and decorated the outside of the front of the hotel and re-fitted our kitchens whilst closed during lockdown. Still to come is the addition of air conditioning, bathroom refurbishments plus lots of additional remedial works that guests don't see but are nevertheless essential. We hope that you will consider staying with us again in the future.

We are sorry to see that you did not fully enjoy your stay with us Nathalie. We do not allow dogs in our main Plantation Restaurant but instead, serve breakfast in The Snug for guests who like to dine with their dogs. Our bathrooms are all due to be updated over the next few years but as a traditional hotel, we currently have a mix of bedrooms with baths and a shower over which is quite common in most hotels in the UK, or walk-in showers. We are sorry that we didn't meet your expectations on this occasion.

Thank you you Amanda

Thank you Sally

Thank you very much for taking the time to review your recent stay with us Gintare. It's great to see that you enjoyed your stay and we hope to see you again soon.

Hello Mark and thank you for taking the time to review your recent stay with us. It's great to hear that you had an enjoyable return visit. Our parking charges are listed in the 'Amenities' section on the listing on the Hotels.com page so we are sorry that you did not see this before you booked. It is worth bearing in mind that it is free if you book direct with us. WE hope to see you again in the future.

Thank you Tim - we hope to see you again soon.

Thank you Jamie. We hope to see you again soon.

Thank you Joao - we hope you will visit us again soon.

We are very disappointed to see that you did not enjoy your stay with us. As our pre-arrival email states, we have an ongoing refurbishment and maintenance programme in place and have spent circa 2.5 million in the last 5 years. We are sorry if the style and decor were not to your particular taste. As you say - we receive mostly glowing reviews, particularly about our friendly staff so I am sorry if you felt ignored. We are certain that this was not intended.

Thank you for taking the time to review your recent stay with us Andrew. It's great to hear that you had an enjoyable time and would recommend us. WE have an ongoing refurbishment programme in place and our corridors will be completed following some major projects that we have coming up. We hope to see you again in the future.

Thank you very much for taking the time to review your recent stay with us Mark. It's great to see that you had an enjoyable time. We have an ongoing refurbishment and redecoration programme in place and all bathrooms will be replaced over the next couple of years along with some other larger planned projects to improve guest's experience. Our outdoor pool is open and heated from May to September so we hope that you will take advantage of that should you choose to stay with us again in the future - which we of course hope you will do.

Thank you Simon. We hope you will choose to stay with us again in the future.

Thank you George. We hope you will choose to stay with us again in the future.

Thank you Kay - that's lovely to hear and we hope you will come back and visit again soon.

Thank you for your feedback Paul. We will look at the issue you raised with the light breakfast option - thank you for bringing that to our attention. We hope that you will choose to stay with us again in the future.

Many thanks for taking the time to leave feedback following your recent stay Judy. Overall it looks like you enjoyed your stay but we are sorry that it wasn't clear to you that our pool is outside. We only show images of our outdoor pool and we only list an outdoor pool on the Expedia site so we can only apologise if this was not clear. We do hope that you will choose to stay with us again in the future.

Thank you for taking the time to review your recent stay with us Sumi. The hotel is over 100 years old but we have an ongoing refurbishment programme in place and all bedrooms and public spaces have been completed. There are further major works planned over the next few years to upgrade bathrooms and install air conditioning. We do hope that you will choose to stay with us again in the future.

We are very sorry to hear that you did not enjoy all elements of your stay with us.Our housekeeping team service rooms up until 3pm each day. We are not aware that you mentioned when you were here that you would have preferred to have the room cleaned in the morning which we would have happily done for you. We were fully booked during your stay which is why we were unable to move you to a different room.The windows can be opened fully if you ask at reception (they have a safety feature on them).We have passed your comments onto our housekeeping team.

Thank you for your kind comments John. We hope to see you again.

Thank you Samantha - we hope to see you again soon.

Thank you Sheikh - we hope to see you again soon.

Than you for taking the time to leave a review Dhawal. It sounds like you and your family had a lovely time with us. We hope to see you again!

Thank you - we hope to see you again soon.

Thank you Mousafa - we hope to see you again soon.

Thank you very much Paul - we look forward to seeing you again soon.

Thank you very much indeed Katie. Its great to hear that you had an enjoyable stay and we hope you will visit us again in the future.

Thank you very much Nicole. We look forward to seeing you again soon.

Thank you so much Emily - this is wonderful to hear and we look forward to seeing you again soon.

Thank you so much for taking the time to review your stay Emma. It's great to hear that you had a lovely stay and I apologise about the soap dispenser being empty. That is not acceptable and I have raised the issue with the Head Housekeeper. I will definitely pass on your comments to Pat - she's a very valued member of the team and we are indeed lucky to have her. We hope to see you again soon.

Thank you Zamir. We hope you will choose to stay with us again in the future.

Thank you Karen. We hope to see you again soon.

Thank you very much indeed Mollie. We hope you will choose to stay with us again in the future.

Many thanks indeed Michael. We are very pleased to see that you enjoyed your stay and hope you will chose to stay with us again in the future.

We are very sorry to see that you did not fully enjoy your recent stay with us Roberto. We put fridges in all of our guest bedrooms for convenience but they can be turned off if not needed. Your booking was Room Only and we did send correspondence prior to arrival pointing this out and giving options to add breakfast for an additional charge. I'm sorry if this was not clear to you.

Thank youRamesh - we hope to see you again soon.

Thank you for taking the time to review your recent stay with us. It is wonderful to hear that you are long-standing returning guests and that you enjoy our facilities, ambiance, and location so much. I can only apologise that there was confusion over the use of the pool on the day you checked out. We do indeed permit guests to make use of the facilities for the day after check-out and I am so sorry that the Receptionist told you otherwise. We do have some new team members this year and we will certainly be making sure that this is communicated to them. We have had parking charges in place for guests who do not book direct with us for several years now. We do communicate this on all external booking sites as well as in our pre-arrival email sent 3 days before check-in so I am sorry if you did not see this. I do hope that we can look forward to welcoming you back to the hotel at some point in the near future.

We are very sorry to hear that you did not enjoy your stay with us and that the style of the hotel was not to your personal taste. We have an ongoing refurbishment programme in place and all bedrooms and public areas (excluding corridors) have been completed in the last few years. We do not currently have Air Con in our guest bedrooms but have plans to add this at the earliest opportunity, following which the corridors will also be refurbished. We have invested a great deal into improving accessibility and are now one of the most accessible hotels in the UK so its good to hear that you found this to be good.

Thank you very much for taking the time to leave such lovely feedback. We hope to see you again very soon.

Thankyou Saman. We hope to see you again soon.

Thank you very much Sivia. We hope to see you again soon.

Thank you for your feedback. We hope to see you again soon.

Many thanks for taking the time to review your recent stay with us Saori and we are pleased to hear that you and your daughter enjoyed the facilities. We have an ongoing refurbishment programme in place and the corridors will be updated once some other maintenance work has been completed in these areas. We do list our parking charges on our Expedia listing and they are also highlighted in our pre-arrival email. The charges are in line with other hotels in the area. We hope you will choose to stay with us again in the future.

We are very pleased to hear that you had a comfortable stay and enjoyed the hotel facilities. It is disappointing however, to hear that you did not have a good experience in our restaurant and can only apologise that your booking was not communicated correctly. We do have a new team member in reception and again, we apologise if your check-in was delayed in any way. We do hope that you will choose to stay with us again in the future.