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Anmeldelser af Four Points by Sheraton Boston Newton

3.5 out of 5
Four Points by Sheraton Boston Newton
320 Washington Street, Newton, MA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 980 af i alt 2052 anmeldelser" "
Bedømmelse på 8 − Udmærket. 543 af i alt 2052 anmeldelser" "
Bedømmelse på 6 − Okay. 269 af i alt 2052 anmeldelser" "
Bedømmelse på 4 − Dårligt. 128 af i alt 2052 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 132 af i alt 2052 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Betina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic hotel
Great hotel, service, pool, gym, room. Everything was perfect. Wonderfull hotel - we will deffinately book this hotel again 😘
Overnattede 4 nætter i januar 2024
Svar fra Front Desk den 11. jan. 2024
Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us.

8/10 Udmærket

Tine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Det var et fint ophold, men det overraskede os, at der var så meget larm fra motorvejen - havde forventet lydisolerende glas eller lignende. Søvn blev meget afbrudt. Desuden ville det være bedre at skrive, hvilken subway+bus man bør tage fra lufthavn til hotel, i stedet for at skrive Newton St er den nærmeste station. Vi endte der - uden mulighed for bus i weekenden! Kun fordi et venligt par vi mødte på gaden forbarmede sig og gav os et lift, slap vi for 45 minutters gåtur - ikke så rart med jetlag
Overnattede 6 nætter i juli 2023
Svar fra Isis den 31. jul. 2023
Hello! Thank you for your helpful feedback. We're glad to hear your stay was satisfactory for the most part. We will do our best to fix any issues.

8/10 Udmærket

Donald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2021
Svar fra EJ den 14. dec. 2021
Thank you so much for your review ! It is rewarding to know you enjoyed your stay with us.

8/10 Udmærket

Subha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is in a very noisy area and they charge for parking. Otherwise clean and helpful, staff.
Overnattede 3 nætter i maj 2024
Svar fra Front desk den 26. maj 2024
We appreciate your feedback regarding the noise level and parking charges. We understand how important a peaceful environment is for a comfortable stay. On a positive note, we're glad to hear that you found our staff helpful and our facilities clean. We'll certainly take your comments into consideration as we strive to improve our guest experience. Thank you for staying with us, and we hope to welcome you back again in the future.

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front desk den 27. maj 2024
Thank you so much for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another unforgettable stay in the future

10/10 Fremragende

patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to my morning appointment and late check in went smoothly
Overnattede 1 nat i maj 2024
Svar fra Front desk den 22. maj 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

8/10 Udmærket

NAGAKO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 22. maj 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Fremragende

PERICLES

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Checking in was a breeze… breakfast experience was exceptional with delicious food and amazing service by the staff. Hospitality was extremely accommodating.
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 22. maj 2024
Thank you so much for your positive feedback and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

6/10 Okay

Theresa

Synes godt om: Rengøring, service og personale
The soumd travels. The noise from the hallway was unusually loud. It sounded like the door was wide open. We were in a room that had an adjoining door. The door might as well not have been there. We felt like we were staying in a room with complete strangers. We heard every word of their conversations and when our neighbors had other guests in their room, we could not hear our television. The only way to drown out some of the noise was to turn up the volume on our TV, which created even more noise. It was not a pleasant stay.
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 21. maj 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Ensuring our guests' comfort and satisfaction is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback regarding the noise from the hallway and adjoining room is valuable to us, and we will immediately investigate this matter to address any potential issues with soundproofing or room layout. Please know that we take your concerns seriously and will take proactive steps to improve our guests' overall experience.We understand how frustrating it must have been to deal with the excessive noise, and we regret that it impacted your stay negatively. We strive to provide a peaceful and relaxing environment for all our guests, and we apologize for failing to deliver on this promise during your visit.We truly value your feedback, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Please don't hesitate to reach out to our team directly if there's anything further we can do to make amends or assist you in any way. Thank you for bringing this matter to our attention, and we hope to regain your trust in the future.

10/10 Fremragende

Eliane

Synes godt om: Rengøring, service og personale
Nice
Overnattede 3 nætter i maj 2024
Svar fra Front desk den 21. maj 2024
Thank you for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, so it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back soon for another five-star experience!

8/10 Udmærket

Sung

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient bc it located above the freeway
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 20. maj 2024
Thank you Sung for the review. We hope you have a blessed day

10/10 Fremragende

Jasmine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 20. maj 2024
Thank you Jasmine for the review, We hope you have an amazing day. It was a pleasure having you stay with us

10/10 Fremragende

WALLACE, PHILADELPHIA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
7mins to Boston College
Overnattede 1 nat i maj 2024
Svar fra Front desk den 14. maj 2024
Thank you so much for your review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 Fremragende

Dongho, Poughkeepsie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Driving to this hotel was quite tricky. I wish there were clear driving instructions on the Expedia website how to drive to this hotel.
Overnattede 4 nætter i maj 2024
Svar fra Front desk den 14. maj 2024
I'm sorry to hear that you had difficulty finding us! Your feedback about the driving instructions is valuable, and we appreciate you bringing it to our attention. We'll work with Expedia to ensure that clearer driving directions are provided to future guests. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall despite the initial challenge. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Fremragende

Jonathan

Synes godt om: Faciliteter
Very clean facility, friendly staff
Overnattede 1 nat i maj 2024
Svar fra Front desk den 14. maj 2024
Thank you so much for your kind words! We're thrilled to hear that you found our facility clean and our staff friendly. Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded with you. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!

2/10 Forfærdeligt

Tina, Princeton

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is built right over a busy highway. Incredible noisy and room vibrations even on a high floor. This information about hotel above the highway not shared on websites. We were double billed at the hotel lobby bar and possibly scammed by hotel bar clerk. We reported the incident to management and are waiting for reimbursement.
Svar fra Front desk den 15. maj 2024
It sounds like your stay was far from ideal, with unexpected noise and vibrations from the busy highway disturbing your experience, particularly given that this information wasn't disclosed on the hotel's website. The issue of being double billed at the lobby bar adds another layer of frustration, especially if there are concerns about possible misconduct by the bar clerk. It's good that you reported the incident to management, and I hope they address the situation promptly and reimburse you accordingly. Transparency about potential disturbances like highway noise and ensuring fair and accurate billing practices are important aspects of providing a positive guest experience.

4/10 Dårligt

Charlie

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Weird smell. Outside is noisy
Overnattede 3 nætter i maj 2024
Svar fra Front desk den 13. maj 2024
I'm sorry to hear that you're experiencing some discomfort during your stay. If there's a weird smell in your room, please don't hesitate to contact the front desk. They'll be able to investigate and ensure your room is safe and comfortable. As for the noise outside, perhaps using the white noise machines or using earplugs might help you get some rest. If there's anything else I can assist you with, feel free to let me know.

8/10 Udmærket

CHOUKRY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A Little bit noisy because of motorway
Overnattede 3 nætter i maj 2024
Svar fra Front desk den 13. maj 2024
Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

8/10 Udmærket

Maureen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was great and helpful
Overnattede 5 nætter i april 2024
Svar fra Front desk den 13. maj 2024
Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Fremragende

Monique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front desk den 13. maj 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Fremragende

Rufino

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Highly recommended
Overnattede 7 nætter i maj 2024
Svar fra Front desk den 11. maj 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.It's fantastic to know that you found our accommodations comfortable and our amenities to your liking. Providing a relaxing and enjoyable stay for our guests is always our top priority, and we're delighted that we succeeded in meeting your expectations.Your kind words serve as a great source of motivation for our team, and we truly appreciate your recognition of their efforts in ensuring your satisfaction.We look forward to welcoming you back for another fantastic stay.

10/10 Fremragende

Linda

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The noise from the highway was difficult for sleeping but otherwise a nice experience
Overnattede 1 nat i maj 2024
Svar fra Front desk den 13. maj 2024
We're delighted to hear that! Thank you for choosing us, and we can't wait to welcome you back!

8/10 Udmærket

Rochelle

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
This hotel served our needs well. Convenient location, clean and quiet enough. We had breakfast included, and the selection was great, food good. On site restaurant was pleasant and had good food. Not the best view (Mass Pike) but we were there to see a concert and visit old friends, so it didn’t matter. Buff’s Pub across the street was amazing, I’d spent many Friday nights there in my 20’s and the wings are as good as I remember!
Overnattede 4 nætter i maj 2024
Svar fra Front desk den 10. maj 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel served your needs well during your recent stay. It's fantastic to know that you found our location convenient and our facilities clean and quiet. We're thrilled that you enjoyed our breakfast selection and found the food to be good. Additionally, we're glad you had a pleasant dining experience at our on-site restaurant.While we understand that the view might not have been the highlight of your stay, we're pleased that it didn't detract from your overall enjoyment. It sounds like you had a wonderful time catching up with old friends and attending a concert in the area!We're also thrilled to hear that you enjoyed your visit to Buff's Pub across the street. It's great to know that you had a memorable experience, especially with their famous wings! We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

8/10 Udmærket

Richard

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Didn’t like the HVAC performance. A/C rad on and off continuously and was loud. Also didn’t like that the cleaning staff dominated the elevators when trying to get to and from breakfast,
Overnattede 4 nætter i maj 2024
Svar fra Front desk den 10. maj 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the HVAC performance during your stay. Your comfort is important to us, and we regret that the A/C unit did not meet your expectations. We will certainly address this issue with our maintenance team to ensure that future guests do not encounter similar disturbances.Additionally, we apologize for any inconvenience caused by the presence of our cleaning staff in the elevators during breakfast times. We understand the importance of providing a seamless experience for our guests, and we will work on better scheduling and coordination to minimize any disruptions in the future.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Udmærket

Maryann

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The rooms were small and dark, but they were clean. The Social restaurant was excellent.
Overnattede 1 nat i maj 2024
Svar fra Front desk den 9. maj 2024
We're grateful for your feedback on your recent stay with us. While we're glad to hear that you found the rooms clean, we're sorry to hear that they didn't meet your expectations in terms of size and lighting. However, we're thrilled that you enjoyed dining at The Social restaurant! Your comments will certainly be taken into consideration as we continuously strive to enhance our guests' experience. If there's anything else we can do to improve your stay or if you have any further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Fremragende

KIMBERLY

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its just overall a clean hotel with friendly staff
Overnattede 1 nat i april 2024
Svar fra Front desk den 9. maj 2024
Thank you very much for your kind feedback! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities. We truly appreciate your recognition of our efforts, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 Fremragende

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff and not far from attractions.
Overnattede 1 nat i maj 2024
Svar fra Front desk den 9. maj 2024
I'm glad to hear you're enjoying your stay! Our team strives to make your experience as pleasant as possible. If there's anything else we can do to enhance your visit feel free to let us know. We're here to help!

6/10 Okay

antonella

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
VERY OLD HOTEL IN A VERY UN HAPPY LOCATION, THE PEOPLE AT RECEPTION DO THEIR BEST AND THEY ARE VERY NICE BUT ROOMS ARE REALLY POOR, FURNITURE IS OLD AND THE ROOM WAS SO NOISY BETWEEN THE HIGHWAY PASSING UNDER THE HOTEL AND THE AIR CONDITIONING, A NIGHTMARE. NEVER AGAIN
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 9. maj 2024
I'm sorry to hear about your disappointing experience. We appreciate your recognition of our reception team's efforts. Your feedback about the room conditions is valuable to us, and we'll certainly take it into consideration for future improvements. We apologize for any inconvenience caused by the noise disturbances. If you decide to give us another chance in the future, we'll do our best to make your stay more comfortable.

6/10 Okay

Sascha

Rejste med partner
Synes godt om: Rengøring
Inflexible. We had a flight delay and were unable to get there on May 2nd planned. We arrived on May 3, stayed for 4 nights and had to pay for 5 nights.
Overnattede 5 nætter i maj 2024
Svar fra Front desk den 9. maj 2024
I'm sorry to hear about the inconvenience you experienced due to your flight delay. Our policies regarding reservations and cancellations are designed to ensure the availability of rooms for all our guests. However, we understand unexpected situations can arise, and we'll certainly review your case to see if there's any flexibility we can offer. Thank you for bringing this to our attention, and we'll do our best to address it appropriately.

6/10 Okay

Humberto

Synes ikke om: Rengøring
Our room was not very clean
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 8. maj 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Your input is invaluable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 Fremragende

Nanci

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to airport. Quick check in. Somehow I got free champagne at check in!
Overnattede 1 nat i maj 2024
Svar fra Front desk den 8. maj 2024
Thank you so much for your review! We're absolutely thrilled to hear that you had a positive experience with us. Our team works hard to ensure every guest feels valued and comfortable during their stay. If you ever find yourself back in the area, we'd be honored to welcome you again!

10/10 Fremragende

Gissel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/a
Overnattede 2 nætter i maj 2024
Svar fra Front desk den 7. maj 2024
Thank you for the king review Gissel. We are happy to here you enjoyed your stay with us.

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Superior customer service from the front desk. Thrilled with our choice.
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 6. maj 2024
Thank you Lori for the review. We loved having you stay with us. I hope you stay with us in the future, Have a wonderful day!

10/10 Fremragende

Véronique

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The service and hotel was perfect. Juste noisy of the car circulation neer my room.
Overnattede 3 nætter i maj 2024
Svar fra Front desk den 5. maj 2024
We're happy to hear that you found our service and hotel to be perfect! We apologize for any inconvenience caused by noise from nearby car traffic. If you decide to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to ensure a quieter room for you. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 Fremragende

Jennifer

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel and staff. I’d go back anytime!
Overnattede 2 nætter i april 2024

6/10 Okay

Jena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front desk den 6. maj 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your insights into your recent stay at our hotel.Please accept our sincerest apologies for any inconvenience caused.Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that we are known for.

8/10 Udmærket

Ashley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Front desk den 5. maj 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay. If there's anything specific that we could improve upon to earn that fifth star next time, please feel free to share. We're committed to providing the best possible experience for all our guests, and your input is invaluable to us. We hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 Udmærket

Jiayi

Overnattede 3 nætter i april 2024
Svar fra Front desk den 24. maj 2024
Thank you for taking the time to leave a review! We are delighted to hear that you enjoyed your stay with us. Your feedback means a lot to our team. If there’s anything specific you think we can improve on to make your next visit a 5-star experience, please let us know. We look forward to welcoming you back soon!

8/10 Udmærket

Hedy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
On site parking was great. Rooms were comfortable though I did have a uncomfortable experience of being in a room where the sound of running water was apparent all night. The staff did offer to change room but itself a difficult proposition to move as I was leaving anyway the next day. Hospitality of staff was variable - so perhaps more training.
Overnattede 3 nætter i april 2024
Svar fra Front desk den 4. maj 2024
It sounds like you had a mixed experience at the hotel. It's great to hear that you found the on-site parking convenient and that the rooms were comfortable, despite the issue with the sound of running water. It's understandable that changing rooms might have been inconvenient, especially if you were leaving the next day anyway. However, it's unfortunate that the hospitality of the staff was inconsistent. Your feedback about more training for the staff is valuable and could help improve the overall guest experience. Overall, it seems like you had a positive stay despite some minor drawbacks. Thank you for sharing your experience!

10/10 Fremragende

Kip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front desk den 4. maj 2024
It's wonderful to hear that you had such a positive experience at the hotel! Thank you for taking the time to share your experience, and we look forward to welcoming you back in the future!

8/10 Udmærket

Kayleigh

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra Front desk den 4. maj 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back for another fantastic experience soon!

2/10 Forfærdeligt

Efstratios

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had to stay there for 27 days. Bad experience. The coffee-maker in the room was broken. They replaced it by another broken. The third one was working. Then, they would not leave in the room coffee and I had to go the main lobby to get coffee which was many times empty. I complained several times but their ears had a short memory of a day or two. They clean the room on a daily basis, however, the windows on the outside were never washed and I could hardly see the outside through the windows clearly. The space was too small for a lengthy stay. A very small desk, I could hardly place my laptop and be able to put my notes.
Overnattede 27 nætter i april 2024
Svar fra Front desk den 2. maj 2024
I'm sincerely sorry to hear about your disappointing experience during your 27-day stay with us. It's truly disheartening to learn about the issues you encountered, particularly with the coffee-maker and the inconvenience of having to repeatedly request for it to be replaced, as well as the inconsistency in providing coffee supplies. Additionally, I apologize for the oversight regarding the cleanliness of the windows and the limited space in your room, which fell short of your expectations for a lengthy stay.Please know that your feedback is important to us, and we take it seriously. I will personally ensure that your concerns are addressed with our team to prevent similar occurrences in the future. We deeply regret that we weren't able to meet your needs and provide you with a more comfortable and enjoyable stay. If there's anything else we can do to make amends or improve your perception of our hotel, please don't hesitate to let us know. We truly value your patronage and hope for the opportunity to restore your faith in our accommodations

8/10 Udmærket

John, chicago

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
heating/cooling unit very loud. I recorded it and its loud constant
Overnattede 5 nætter i april 2024
Svar fra Front desk den 2. maj 2024
I apologize for the disturbance caused by the loud heating/cooling unit during your stay. Your comfort and rest are of utmost importance to us, and it's regrettable that the noise from the unit detracted from your experience. I appreciate you bringing this to our attention, and I assure you that we will investigate the issue promptly to identify a resolution. Our aim is to ensure that all our guests enjoy a peaceful and comfortable stay, and we apologize for falling short of this expectation in your case. If there's anything else we can do to improve your experience or address any other concerns you may have, please don't hesitate to reach out. Your satisfaction is our priority, and we hope for the opportunity to make it right.

10/10 Fremragende

Atsuhiko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front desk den 4. maj 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back for another fantastic experience soon!

8/10 Udmærket

Venetia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front desk den 4. maj 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back for another fantastic experience soon!

10/10 Fremragende

Agustin, Miami

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I originally got it save some money,but it was very central to all locations and easy to walk to pizza, taverns,cafe.... I'd come here again
Overnattede 5 nætter i april 2024
Svar fra Front desk den 2. maj 2024
Thank you so much for your glowing review! We're delighted to hear that our central location and proximity to various amenities made your stay enjoyable. We strive to provide both convenience and value to our guests, and we're thrilled that you found both during your time with us. We can't wait to welcome you back on your next visit

8/10 Udmærket

Nanci

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were able to get free parking and free breakfast. We did have to remind the front desk that we got it. Clean and neat. Food at the bar was OK. Not the best chowder though.
Overnattede 1 nat i april 2024
Svar fra Front desk den 1. maj 2024
It's good to hear you scored some perks and found the hotel clean and tidy! Sometimes a gentle reminder can go a long way. Sorry to hear the chowder didn't quite hit the mark, but at least the overall experience seems positive.

10/10 Fremragende

Kuang

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed in this hotel for five nights and had a wonderful experience. The King Bed room was perfect for one person—clean and tidy. I was concerned about potential noise based on other reviews, but my room was away from the highway, which made for a peaceful stay. The staff at the front desk are very friendly and helpful. The location is both safe and convenient. If I revisit Boston, I will definitely choose to stay here again.
Overnattede 5 nætter i april 2024
Svar fra frontdesk den 1. maj 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your recent stay with us. We appreciate your feedback and are delighted that you found our King Bed room clean and tidy, providing the perfect space for a peaceful retreat. Our team at the front desk strives to provide friendly and helpful service, and we're glad they made a positive impression on you.We look forward to welcoming you back on your next visit to Boston!

4/10 Dårligt

Judith Ann

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
There was a burnt plastic smell and it was like 95 degrees in the room. We called the front desk they offeredand they said they would
Overnattede 2 nætter i april 2024
Svar fra Front desk den 2. maj 2024
I'm deeply sorry to hear about the uncomfortable situation you experienced with the burnt plastic smell and the excessive heat in your room. Your safety and well-being are our top priorities, and it's unacceptable that you had to endure such conditions during your stay. I'm sorry for the interruption in my previous message. It seems there was an error. Could you please provide me with more information about what the front desk offered or said they would do to address the issue? Your feedback is crucial in helping us improve and ensure that incidents like this are handled promptly and effectively.

10/10 Fremragende

Monique

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We like staying at this hotel
Overnattede 1 nat i april 2024
Svar fra Front desk den 30. apr. 2024
Thank you immensely for your stellar 5-star review! We're overjoyed to hear that you had such a fantastic experience during your stay. Our team works tirelessly to ensure every guest feels welcomed and pampered, and we're thrilled that we succeeded in making your stay memorable. Your kind words motivate us to continue delivering exceptional service. We can't wait to welcome you back for another outstanding stay