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Anmeldelser af Horseshoe Bossier Casino & Hotel

4 out of 5
Horseshoe Bossier Casino & Hotel
711 Horseshoe Blvd, Bossier City, LA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 1552 af i alt 2874 anmeldelser" "
Bedømmelse på 8 − Udmærket. 555 af i alt 2874 anmeldelser" "
Bedømmelse på 6 − Okay. 300 af i alt 2874 anmeldelser" "
Bedømmelse på 4 − Dårligt. 233 af i alt 2874 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 234 af i alt 2874 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lars

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Herbert Heinrich

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

HELEN, Eugene

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Tera

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overall good place to stay, clean, parking was great! The only issue I had was I left prescription glasses in the room and called when I realized I had checked out and didn’t have them. They said they had already cleared out the room and didn’t find anything. We went to grab a bite to eat before heading out of town and decided to run back by the hotel and ask if they would allow me to check the room because I knew where I set them. They took me up and the housekeeper was just clearing out the room! I walked right to the shelf by the tv and there they sat! They couldn’t have checked the first time and living over 800 miles from where we stayed made it a pretty big deal!
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s not Vegas, but that said, it was a nice visit. Great food in hotel restaurants! Hotel clean and neat. Room was very spacious. Our room was still in disarray with dirty linen on the floor when we checked in (at 8pm). There was a special event Saturday night with very loud music until midnight which was pretty irritating. But overall, I would go back.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

monte

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
I love this hotel/casino my only complaint and 3 star rating for condition is the jetted tub had black mold and missing grout around the tiles. I think the carpet needs changing as well. Smelled a little like stinky feet. If you can get past that this place is excellent. With a makeover it would be 5 star.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Gladys, MISSOURI CITY

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are very spacious but extremely out dated. My experience overall was ok. I probably wont stay there again but i woould definitely eat there.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Lorrie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is very friendly and accommodating.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Fran

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Need larger sheets on bed. Keep coming off.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Kirby

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Casino is old and not well kept very dusty and mattress was horrible will be my last time staying there
Overnattede 1 nat i maj 2024

10/10 Fremragende

Cindy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Aimee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Shannon, Heber Springs

Rejste med familie, Rejste i en gruppe, Rejste med kæledyr
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The pool was under renovation and our group had planned to spend time with each other and relaxing by the pool. We would have chosen another place to stay had we known. We just wanted simple, relaxing downtime.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Daisy

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was nice and friendly and room was very clean
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Richard

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is outdated which I can live with. However, we had 1 towel for two guest and it was a hassle to get more. The shower had no hot water and no water pressure. When I brought it to the hotel’s attention they did not even respond to my concerns. The conjoing rooms were unlocked and felt unsafe. The couple next to us were loud and the staff did little to help with that. Expected more from this “resort” would like a refund for so many inconveniences.
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Stephan

I putchased Non Smoking and they placed me in a smoking room. My experience was horrible.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Dedria

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
If I could give this hotel and property zero stars, I would! The room was filthy and hadn't been dusted in months. Than God, I tske clorox wipes and lydol to hotels. The bedding was gross. The catpet! Oh my God! I chose this hotel because I was in town for my college graduation from LSUS. NEVER AGAIN. Horseshoe Hotel and Casino. The place should be knocked down and start over. The entire facikty is horrible!!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Brenda

Synes ikke om: Service og personale
Phone customer service is terrible
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked everything about the hotel staff was friendly
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Leah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kelsie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was definitely an eye catcher. Staff was polite & rooms were spacious and clean
Overnattede 1 nat i maj 2024

10/10 Fremragende

Angela

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Been coming here for the past 10 years. Always an excellent experience!
Overnattede 1 nat i maj 2024

4/10 Dårligt

Quinton

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Lashounda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jimmitriv

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NA
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kelly

Rejste i en gruppe
I’ve been there the last couple of months and the water feature out front was not working and was Dirty. It would be beautiful if it was working and clean.
Overnattede 1 nat i april 2024
Svar fra Edrick Hall den 2. maj 2024
We are concerned to hear about your experience with the water fountain out front. We are working on that now. Thank you for bringing it to our attention.

8/10 Udmærket

Estinika

Overnattede 1 nat i april 2024

10/10 Fremragende

tad

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay!
Overnattede 2 nætter i april 2024
Svar fra Edrick Hall den 2. maj 2024
Thank you for sharing your positive feedback! We deeply respect your kind words and are glad you enjoyed your stay with us.

4/10 Dårligt

Teresa

Rejste med familie
Synes ikke om: Service og personale
Reserved non smoking room, didn’t have any room for non smoking. Room and hallway reeked of smoke, couldn’t hardly breathe. Ask to come and spray which they did but it was so overwhelming it did not help. Room smelled and looked dirty. Have stayed here several times with no problems, but unfortunately will find somewhere else to stay as we come once a month. Made me feel because we booked as they said a third party they didn’t have to honor room selection.
Overnattede 1 nat i april 2024
Svar fra Edrick Hall den 2. maj 2024
Sorry for any inconvenience you experienced during your recent stay with us, Teresa. We apologize for the issues with the non-smoking room and cleanliness. Your feedback is important to us and we will address these concerns with our team. Please feel free to contact us at (800) 895-0711 to discuss this further.

6/10 Okay

Rosalind

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Some staff was nice and some wasn’t so nice. Hotel is nice, rooms are a nice size but it could use some renovations
Overnattede 2 nætter i april 2024
Svar fra Edrick Hall den 2. maj 2024
It's unfortunate to hear about your mixed experience, Rosalind. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City. If you have any further concerns, please feel free to reach out to us at (800) 895-0711.

10/10 Fremragende

Yolanda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Property smells AMAZING!!! The Manager Shalexis is ABSOLUTELY PHENOMENAL!!!
Overnattede 1 nat i april 2024

10/10 Fremragende

yvonne

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Stephanie

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Destiney

Overnattede 2 nætter i april 2024

10/10 Fremragende

Dontesa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the lake front view from my room it was awesome.
Overnattede 1 nat i april 2024
Svar fra TerRon Miles den 30. apr. 2024
We are thrilled to hear that you enjoyed the lake front view from your room! Thank you for choosing Horseshoe Bossier City.

6/10 Okay

Tanda

Overnattede 1 nat i april 2024

4/10 Dårligt

felice

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Too Smokey! We thought we requested a non-smoking but was given a smoking room. They would not change because I booked from a third party. Housekeeping was not provided daily. We had to request additional towels. There was no room service available. The steak house was very good with wonderful service! The casino workers were very nice.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Dowling

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The rooms were large, clean, and pleasing. What I did not like is not having available coffee. I feel at the rates we paid, the service should have included coffee and a free breakfast. We decided we can stay at a nearby hotel/motel which offers these conveniences at a lower price that I paid at Horseshoe Casino Hotel. I will not return. I can do better.
Overnattede 2 nætter i april 2024
Svar fra TerRon Miles den 30. apr. 2024
We sincerely apologize for any inconvenience you may have experienced during your stay at our property. We appreciate your feedback and will take your comments into consideration as we strive to provide the best possible service to our guests. Thank you for choosing Horseshoe Bossier City.

4/10 Dårligt

Margaret

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Fall at Horseshoe Casino. Front desk as notified (Cody, 20 year old female). No on offered service of any kind following fall which resulted in BROKEN FINGER.
Overnattede 1 nat i april 2024

8/10 Udmærket

Courtney

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We had to find a last minute place to stay (2 adults and an 8 and 4 yr old). This was a clean property and well kept. It didn't smell like most casino hotels. we would stay again.
Overnattede 1 nat i april 2024

10/10 Fremragende

yuxiang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

4/10 Dårligt

Linda

Synes godt om: Rengøring, service og personale
No longer have buffet and no coffee pot in rooms
Overnattede 2 nætter i april 2024
Svar fra Edrick Hall den 2. maj 2024
We regret to learn that you were disappointed with the changes to our buffet and room amenities. Your feedback is important to us and we will take it into consideration for future improvements. Thank you for bringing this to our attention.

10/10 Fremragende

Stephen, Justin

Overnattede 1 nat i april 2024

6/10 Okay

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
This Four-Star hotel is elegantly outfitted, maybe a little dated. I appreciated how clean the room was…housekeeping does a good job! But I like o make coffee in my room. No coffee! I have to wait until the restaurant downstairs opens at 7:30 to get my FIVE DOLLAR cup of coffee! The elevators (all of them) smelled. Kind of like BO. Very pungent. Also, I did NOT like the “resort fee.” To me, it’s just a scam to get another $20 out of customers. Won’t be back Ailey because of that.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Jasmine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s been a breeze😁
Overnattede 1 nat i april 2024
Svar fra Edrick Hall den 2. maj 2024
It's great to hear that your experience was a breeze! Thank you for sharing.

6/10 Okay

Janet

It was fine, but I did not like the resort fee, when I did not use any of the resort facilities.
Overnattede 1 nat i april 2024
Svar fra Edrick Hall den 2. maj 2024
We regret to learn that you were not satisfied with the resort fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City.

10/10 Fremragende

Dakota

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had an amazing time and everyone was very friendly
Overnattede 1 nat i april 2024
Svar fra Edrick Hall den 2. maj 2024
We're happy to hear you had an amazing time at Horseshoe Bossier City! Thank you for your kind words.

10/10 Fremragende

pamela

Overnattede 1 nat i april 2024

10/10 Fremragende

Gordon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was okay.
Overnattede 2 nætter i april 2024
Svar fra Edrick Hall den 2. maj 2024
We're concerned to hear that your experience was just okay. Please feel free to contact us at (800) 895-0711 to discuss any specific feedback you may have.