Hoteller nær Black Chasm Cavern National Landmark

"Pool freezing & hike up a driveway. Grassy area was dead (picnic table under shady trees could’ve been great idea). Huge gap under door in room (bugs!). Very noisy on room closest to road (but ADA parking spot in front). No side table on 1 side of bed. Terrible lighting (lack of). Furniture placement not efficient. Bathroom very hot (even when room is cool). Not real sure about the choice in window coverings (?). TV and/or remote difficult to figure out. + Bed comfy + Decent $ + Gave...

"Well kept and friendly staff. Quiet location."

"An hour after checking in and going to my room, I was advised that there was an additional $96 fee because my room had been changed from a king to two double beds. The king was unavailable. Felt like a down grade because it was on the first floor and could every step of the people above. Thanks to Expedia for fixing it and not making me pay the surprise charge."

"Wonderful hotel. The staff was very friendly and helpful. Great location with easy walking access to Sutter Creek. The Element restaurant is also excellent. Each dish was prepared perfectly."

"When we go to Sutter Creek we usually stay at the hotel Sutter and have enjoyed it. This trip however did't go near as well. Check in was fine, but the girl was a bit confused on some items, such as, that in the morning there would be muffins and things and coffee starting at 6am - didn't happen. As we were settling into our room a cockroach ran across the carpet (I did tell front desk). Wasn't clear where the ice machine was, but eventually found it. We didn't realize we were put in the room...

"Excellent service and availability. The bathrooms need fans."

"Too much traffic noise at night. The staff was very kind and gave us another room the second night but the noise was the same. Very nice hotel, nice breakfast."

"We were very disappointed in the condition of the hotel. Not like all the other Best Westerns that we have stayed at. The room was not especially clean, the TV didn't work and they had no one to fix it until the next day. I will be calling the manager to ask for some kind of compensation. We are Diamond members and expected a much better experience."

"It was an amazing stay, the hotel itself is absolutely beautiful, the outside was amazing, the locals were incredibly friendly, the music room was awesome and I definitely recommend everyone to give this hotel a chance, it was probably my favorite one to stay at and given the beautiful surrounding areas makes it that much better"

"No photos do the Grand Reserve the true justice it deserves as one of the memorable stays of mine for the past twenty years! The villa was perched in the middle of a vineyard, across a bridge in the rolling hills of Plymouth. We were checked in personally by Russ who had prepared a charcuterie board for our arrival in the room. The room was well appointed and comfortable, and views of vines from two directions. The common areas include a courtyard, large great room and beautiful patio area...

"A lot of the furniture was damaged or straight up broken. The shower head was leaking from the actual shower head (not the connection). The beds were horrendous - uncomfortable and felt unstable. There was hair all over the bathroom. The breakfast was okay, but almost zero gluten free options."

"This little cabin was perfect! You can see the main house from the driveway and front door, but with the direction of the home and an umbrella, you feel like you're all by yourself in the woods. There are some pups, but they were well behaved and didn't come around often. This is a great little cabin—perfect for a 2 person get-away—with all the amenities you will need. There was a coffee maker and tea, grill on the patio, and we were able to cook breakfast and dinner each day of our stay with...