Hoteller nær Bjelašnica-bjerget

"Bookede hotellet 20 min før ankomst, da jeg var havnet på et uacceptabelt værelse andet sted. Servicen var helt i top, og trods den sene ankomst med 2 hunde på slæb. Så var der top-professionel modtagelse i receptionen. "

"Da vi ankom nede i receptionen tog de godt i mod os. Hotelværelset var dog ikke det vi troede vi ville få da billedet på hjemmesiden viste et langt bedre værelse, end det vi fik. Det kan jeg dog godt leve med. Badeværelset var ikke gjort rent - der var afføring på toilettet da vi ankom og det blev ikke gjort rent, selvom vi bad om det. Generelt var rengøringen dårlig, vi fik bl.a. ikke skiftet sengetøj på noget tidspunkt under vores 9 dage lange ophold. Vi skulle have været der i 10 dage, men vi valgte tjekkede ud en dag før. Skabene var ødelagte, og blev først lavet efter 4 dage, så vi kunne bruge dem. Generelt var hotellet meget slidt, taget i betrakning af at det skulle være et 5-stjernet. Vi fik ikke noget guide eller hjælp, og der var meget dårligt service."

"The area in its self are very peaceful. We stayed there 3 days in one of the houses. When we got the room card and entered, there was an awfull smell like they didn’t ventilated the room. There was still stains on the tables that we washed away, the were crumbs on the floor ans carpet, and not ONCE did they clean the room or change our towels. The bed sheets were moisty. "

"Venlig modtagelse. Gratis parkering. Gode faciliteter til børn. Venlige rengørings personale. "

"The location was decent, but the hotel's food prices needed to be lowered for this destination. Just a 5-minute walk to Ilidza Center, you could find similar food for a fraction of the price. I was surprised to discover that the hotel room lacked an iron, which was inconvenient as I needed to press my shirt. In all my travels across continents, it was the first time I encountered a hotel of this caliber without an iron. I had to pay an additional fee to pre-book ironing services, which was disappointing considering it was a 5-star hotel. The beds were excessively firm, making it feel like sleeping on the floor throughout my stay. In the end, I accidentally left some clothes behind and promptly contacted the hotel. Unfortunately, their response was sluggish. After a couple of days, they informed me that my belongings were found but insisted I collect them personally since they couldn't ship them to my location in Bosnia. I explained that I would return in a week after traveling to another destination, but they never replied to that email. Consequently, when I arrived back at the hotel the night before my flight, they informed me it was too late as it was after 17:00. They claimed that only one person had access to the lost and found area, and I needed to be present in the morning. The receptionist seemed apologetic but also tried to shift blame onto me for not arriving on time."