Byhuse i Biella

"The facilities are amazing but the staff, service level and food is horrible. Let me give some examples. They have a cozy game rome that has a fire place when i adked if we could light it up the snswer was no!, The new years dinner was horrific and there where lots of complaints, same with their food in the afterskibar named bierstubbe. They had removed tge ability to use the kitchen in the rooms etc etc. The staff was in general not helpfull and service minded"

"I had booked 5 days on the hotel, 4 star hotel. I was allocated a room, where I loooked into a 170 cm high wall, see photo. Claustrophobic. The room did not correspond to the photos based on which I had booked the hotel on Hotels.com. The hotel refused to compensate for the inadequate room. After a terrible night I was allocated a new room."