Thank you for reaching out and sharing your experience with us

Hello Kenneth, thank you for your positive puntuation! We're delighted to see that you enjoyed the tranquility of our hotel. Providing a peaceful and pleasant environment for our guests is one of our top priorities. We look forward to serving you again in the future!

Kære Mikael,Tak for din besked, og undskyld for de ulemper, du og din datter har oplevet under jeres ophold på hotellet. Jeg kan godt forstå, at I blev skuffede over nogle af faciliteterne.Vi vil gerne takke jer for jeres feedback angående morgenmaden og badeværelset. Vi vil straks videregive denne information til vores ledelse, så vi kan forbedre kvaliteten af vores service. Vi beklager også, at det ikke var så stille og roligt som forventet ved poolbaren. Vi vil sikre os, at personalet er opmærksomme på dette fremover.Vi sætter stor pris på, at I tog jer tid til at dele jeres oplevelser med os. Hvis I har yderligere spørgsmål eller bekymringer, er I mere end velkomne til at kontakte os direkte. Vi ønsker at sikre, at jeres næste ophold bliver bedre, hvis I vælger at give os en chance igen.Endnu engang tak for jeres feedback, og vi håber at kunne imødekomme jeres forventninger bedre i fremtiden.Venlig hilsen,Monica EscobarReception Desk

Kære kunde, Mange tak for din besked. Vi er glade for at vide, at hotellet levede op til dine forventninger, og at du nød den fantastiske beliggenhed nær stranden og med mange restauranter i nærheden. Vi er også glade for, at du syntes, værelserne var pæne, og morgenmaden var fremragende. Det er dejligt at vide, at du havde en fantastisk udsigt fra dit værelse.Vi beklager, hvis nogle af vores medarbejdere i receptionen ikke var så hjælpsomme, som du havde håbet. Vi tager din feedback seriøst og vil med garanti forbedre vores service på dette område.Vi sætter pris på din anbefaling af vores hotel til andre, og vi vil gøre vores bedste for at give dig en endnu bedre oplevelse, hvis du besøger os igen. Hvis der er yderligere spørgsmål eller andet, vi kan hjælpe dig med, er du velkommen til at kontakte os. Vi ønsker dig en fortsat god dag!

Dear valued Ione,Thank you for choosing our hotel for your recent stay. We are glad to hear that you enjoyed your stay with us, including the breakfast and entertainment program. We apologize for any inconvenience caused by the road and construction work that was taking place outside the hotel during your stay. We do our best to minimize disturbances during construction and we hope it did not detract too much from your overall experience with us.Thank you for your kind words about our location. We are indeed in a prime spot, close to the beach and a great selection of restaurants.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our hotel soon.Best regards,

Thank you for having taken the time to complete a review following your recent stay with us. We hope we will be able to welcome you back in a not too far future!

Dear Gitte,Thanks for your time in getting us a good score. We hope you spent a good days in our hotel. We look forward to seeing you again here,Thanks,Kind regards

Thanks for your high score.We are looking forward to seeing you again,Kind regards

Kære gæst,Tak for dine kommentarer. Vi er glade for, at du tilbragte en god ferie på Hotel Alay. Vi vil forsøge at forbedre os med dine kommentarer.Med venlig hilsen

Kære Maria, Tak for dine kommentarer. vi er glade for, at dit ophold var godt. Ser frem til at se dig igen, Med venlig hilsen

Tak for dine kommentarer. Lad os dele dine kommentarer med alle de ansatte, der er involveret i dit ophold. Med venlig hilsen

We are sorry but the hotel was close from 17th march 2020

Dear Customer, Thanks for spending your time to put your feedback. For Hotel Alay the first thing is the satisfaction of our customers. We appreciate your comment. We will wait for you on your next holiday in Hotel Alay Best regards Hotel ALAY

Dear Customer, Thanks for spending your time to put your feedback. For Hotel Alay the first thing is the satisfaction of our customers. We appreciate your comment. We will wait for you on your next holiday in Hotel Alay Best regards Hotel ALAY

Dear Customer, Thanks for spending your time to put your feedback. For Hotel Alay the first thing is the satisfaction of our customers. We appreciate your comment. We will wait for you on your next holiday in Hotel Alay Best regards Hotel ALAY

Dear Customer Many thanks for the review. Glad to hear you enjoyed your time with us. We look forward to welcoming you back. Regards

Dear Customer Many thanks for the review. Glad to hear you enjoyed your time with us. We look forward to welcoming you back. Regards

Dear Customer Many thanks for the review. Glad to hear you enjoyed your time with us. We look forward to welcoming you back. Regards

Estimado cliente, agradecemos sus comentarios y puntuación . Muchas gracias

Thank you for your opinion. We are glad that you enjoyed your time in our hotel. We really hope to see you soon back in our hotel.

Dear guest, Thanks for your kind comments. They are very helpful for us. We'll continue improving our services.Thanks,Kind regards

Dear HEILPERN ELIOT CHARLES & ANDREA MELANIE,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations.Regarding the issues you encountered: Awful smell of drainage: We understand the seriousness of this issue and apologize for any discomfort it may have caused. Rest assured, our maintenance team has been notified, and they are actively working to address the problem to ensure it does not reoccur. Leftover food and drink in the pool area: We apologize for the oversight in maintaining cleanliness in the pool area. Our housekeeping staff has been reminded of the importance of regular inspection and cleaning to prevent such incidents in the future. Damage to glass due to wind: We regret that the glass was smashed during your stay. While we cannot control the weather, we will certainly assess the damage and take necessary measures to prevent similar incidents in the future, such as installing protective barriers during windy conditions.We understand your disappointment and frustration, and we are committed to rectifying these issues promptly. Please accept our sincerest apologies.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us.Warm regards,

Gracias Alberto por tu amable mensaje. Nos alegra saber que has tenido una experiencia positiva con nuestro hotel. Esperamos vuelva a visitarnos en sus próximas vacaciones

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the noise disturbance you encountered during your initial stay in the room facing the street. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused.We're glad to hear that our team was able to accommodate your request for a quieter room and that you found room 460 overlooking the hotel entrance to be spacious, peaceful, and enjoyable. It's fantastic to know that you had a great rest and a relaxing time during your stay.Your feedback is invaluable to us, and we appreciate your kind words regarding your overall experience. Should you decide to stay with us again in the future, please don't hesitate to reach out and request room 460 or any other preferences you may have. We look forward to welcoming you back and ensuring you have another wonderful stay. Thank you for choosing our hotel!

Tack för ditt meddelande! Vi är glada att höra att du hade en trevlig vistelse hos oss och att du uppskattade vår vänliga service, snabba incheckning, härliga frukost och det bekväma läget. Vi strävar alltid efter att ge våra gäster en fantastisk upplevelse. Om du har några ytterligare frågor eller behöver hjälp med något är du välkommen att kontakta oss när som helst. Vi ser fram emot att välkomna dig tillbaka vid ditt nästa besök!

Dear Claire,Thanks for your comments. We are working in refurbish every room year by year. This year we made many new walking showers in order to renew the bathrooms. On the other hand we are a dog friendly hotel but they have their own restricted area during the breakfast and dinner. Anyway, next time let us know and we'll have into account at the moment of assign your room :).Kind regards

Dear Kim,Thanks for your score. We are glad that your stay was good. We hope to see you soon.Kind regards

Dear Hans-Erik,Thanks for your score. We'll be working hard in order to get 10 points next time.Thanks,Kind regards

Dear Christel,Thanks for your score. Next time we hope to get the higuer one. We'll work on it.Thanks,Kind regards

Thank you for reaching out and sharing your experience with us

Vi beklagar verkligen de problem du stötte på under din vistelse hos oss. Det är viktigt för oss att du känner dig bekväm och nöjd med din upplevelse. Vi tar dina kommentarer på allvar och kommer att vidta åtgärder för att adressera de nämnda frågorna med renoveringen, möglet på badrummet och TV:ns funktionalitet.Samtidigt är vi glada att höra att du uppskattade vårt matutbud samt att du fann vårt personal vänligt och hjälpsamt. Vi strävar efter att ge en helhetsupplevelse som motsvarar förväntningarna hos våra gäster.Om det finns något mer du vill diskutera eller om du behöver ytterligare assistans, är du välkommen att kontakta oss när som helst. Vi hoppas att du ger oss en annan chans att överträffa dina förväntningar i framtiden. Tack för din feedback.

Dear Jessy,Thanks for your comment. We wish you a happy new year. It would be a pleasure if you come back this current year :)Thanks,Kind regards

Dear Yvonne,Thanks for your message. We are glad to know that your stay at Hotel Alay was a success.We hope to see you here soon,Kind regards