For a 4-Star hotel, we would have expected a lot more! The lobby could, on a good day, be almost a 4-Star lobby, but the 4-Star experience ended right there. The elevators were dirty, the cleaning in general was poor. In the room, the floors were dirty and there were long black hair in the shower - none of us have black hair! We had to ask for more toilet paper, even though the cleaning lady had been to our room twice, an the spa on the terrace didn't work.
Over all a dissapointing experience, that doesn't qualify for 4 Stars.
The reception staff was nice though, and the area was also good.