I’d love to post photos of just how terrible this place is maintained! Cupboard door missing, like if cigarette butts in the balcony, hair in the bathtub, Murphy bed when you are putting it up, had never been cleaned I’m sure, thick dust and candy, lamps broken, the phone didn’t work, had to ask them to come up and fix it and put bulbs in the broken lamps(the bases were broken) bathroom door we had to prop the ironing board against so it would stay closed, the door handle was broken. Worst place I have ever stayed in in all my life and they actually charge a ridiculous amount for the room!! I guess because it’s Banff and they’ll get booked regardless. Pool, will never be fixed so do t plan on that, hot tub luke warm, can’t say one good thing about this property. I’d love to demand my money back and glad it was only two nights. Not enough room to list everything that was wrong with this place