Spahoteller i Balaclava

"We had booked and paid for two rooms but only one was registered. No apology and no initiative to correct the situation. On the contrary, we had to fight to get our money back for the room we had paid for but not used. As a guest, the hotel is not experienced as a five star resort in terms of the ease and comfort of using the facilities. You have to register for towels. You cannot get a beach towel before 8 am. You cannot open a parasol if it is closed, being told that ‘there is a reason it is...

"Our family spend 10 nights here. I was awesome with the beach, 3 swimming pools, boat tours, friendly staff and good food"

"Fantastisk værelse og super dejlige omgivelser. Dejlige poolområder med gode liggestole. Stranden kan dog ikke helt måle sig med andre steder på øen. Gratis snorkeltur og andre vand aktiviteter. Morgenbuffet med alt hvad hjertet kan begære. Imødekommende personale og overordnet set god service og rengøring, men ikke helt på 5-stjernet niveau. Dejligt med flasker med drikkevand på værelset. God ide med strandkurv til håndklæder m.m. Vi var lidt skuffede over at den udvendige trappeopgang ikke...