Dear guest, First of all we would like to thank you very much for your stay in our house and for the time to write this review. As you yourself write, you are not sure when the damage to your car happened. The location of the damage doesn't match our garage either. We only drove your car from our parking lot into our garage and we can assure you that we did not damage your car. For sure a mishap can happen to us too, but we will inform our guests in such a case and pay for the damage. We are very pleased that you like our nice and cozy Hotel Merkur and would be very happy to welcome you again. Kind regards from the Hotel Merkur Matthias Hirsch

Dear guest,We are one of the hotels that do not work with overbooking.Unfortunately, there was a transmission problem with your reservation, so we didn't have the reservation in our hotel program.This weekend was very well booked in Baden-Baden and we were looking for a hotel in the center of Baden-Baden.We're sorry this hotel didn't have an elevator, which we didn't know.I apologized to you in writing, offered you a discount and an additional free night in our hotel.I ask for your forbearance again as mistakes can happen.We have tried our best to find the best solution for you and I have already apologized several times.We would be very happy to welcome you as our guests another time and if you would reconsider your rating.Thank youBest regardsMatthias HirschHotel Merkur