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Anmeldelser af Auckland Airport Kiwi Motel

2.5 out of 5
Auckland Airport Kiwi Motel
144 McKenzie Road, Auckland

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 150 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 330 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 273 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 160 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 90 af i alt 1003 anmeldelser" "

6,8/10

Rengøring

7,2/10

Service og personale

6,8/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Anne

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra Dorin den 23. jan. 2016
Dear Valued Guest, Thank you for taking the time to review our motel! We hope you will come back and visit us soon! Warm regards,Auckland Airport Kiwi Motel

6/10 Okay

Ole, DK

Synes godt om: Rengøring, værelsets komfort
Fint med tilbudt shuttle-tjeneste - hurtig adgang til Airport
Svar fra Vea den 4. apr. 2015
Dear Valued Guest, Thank you for taking the time to review our motel! We hope you will come back and visit us soon! Warm regards, Auckland Airport Kiwi Motel

6/10 Okay

Martin, Hørsholm

Synes godt om: Rengøring, service og personale
Ok motel
Et ok motel nær lufthavnen, kan snildt bruges til transitophold
Svar fra Dorin den 17. maj 2014
Dear Valued Guest Thank you for taking the time to review our motel! We hope you will come back and visit us soon. Warm Regards Auckland Airport Kiwi Motel

6/10 Okay

Martin, Hørsholm

Synes godt om: Rengøring, service og personale
Ok Motel
Et ok motel nær lufthavnen kan snildt bruges til transit overnatninger
Svar fra Dorin den 17. maj 2014
Dear Valued Guest Thank you for taking the time to review our hotel! We hope you will come back and visit us soon. Warm Regards Auckland Airport Kiwi Motel

8/10 Udmærket

Jashpalsinh Rajendrasinh

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It was a pleasant hotel and my stay was good.
Overnattede 3 nætter i maj 2024
Svar fra AAKM den 22. maj 2024
Dear SirGreetings of the Day!Thank you for sharing your valued feedback. We are glad that you had a pleasant and a comfortable stay with us. We look forward to your next visit and stay withus and we will ensure that it is even better.ThanksWarm Regards

2/10 Forfærdeligt

Charleen

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room smelt like animal, semi cleanish. Not enough towels, no handtowel, needs non slip mat. WiFi wouldn’t connect so couldn’t make use of tv options. Phone wasn’t working. Laundry facilities were out of order.
Overnattede 2 nætter i maj 2024
Svar fra Auckland Airport Kiwi Motel den 13. maj 2024
Kia Ora Charleen,Thank you for taking the time to write a review. We are sorry to hear about the issues you faced during your stay with us. We have addressed the wifi and phone issue in your room and the laundry facilities are fixed. We hope to welcome you again in the near future.

10/10 Fremragende

Elenor Selma

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was value for money - really appreciated the dining room being open in the evening.
Overnattede 1 nat i april 2024
Svar fra Auckland Airport Kiwi Hotel den 7. maj 2024
Kia Ora Elenor,Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and hope to welcome you again in the near future. Regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The meals and service were very good. Reception very helpful.
Overnattede 1 nat i februar 2024
Svar fra Auckland Airport Kiwi Motel den 3. mar. 2024
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regards

8/10 Udmærket

Joan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Auckland Airport Kiwi Motel den 18. feb. 2024
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 Dårligt

Malae

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Overnattede 3 nætter i januar 2024
Svar fra Auckland Airport Kiwi Hotel den 7. feb. 2024
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
Overnattede 8 nætter i december 2023
Svar fra Auckland Airport Kiwi Motel den 7. feb. 2024
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 Fremragende

Ashley

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Overnattede 3 nætter i december 2023
Svar fra Auckland Airport Kiwi Motel den 1. jan. 2024
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
Overnattede 1 nat i december 2023
Svar fra Auckland Airport Kiwi Motel den 1. jan. 2024
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 Okay

julio

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Excellent rapport qualité prix
Excellent rapport qualité prix. Nous étions trois et la chambre est suffisamment grande sans se marcher sur les pieds. Il y a une grande prairie derrière et une cour devant avec table sur laquelle on peut manger. La chambre est équipée de frigo, four à micro-ondes, plaques, vaisselle pour trois, de quoi faire à manger pour trois.
Overnattede 6 nætter i december 2023
Svar fra Auckland Airport Kiwi Motel den 31. jan. 2024
Dear JulioGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 Okay

FRANK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
Overnattede 1 nat i december 2023
Svar fra Auckland Airport Kiwi Motel den 1. jan. 2024
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 Udmærket

Raiha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Auckland Airport Kiwi Motel den 1. jan. 2024
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 Udmærket

Carl

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
Overnattede 1 nat i januar 2023
Svar fra Reservations den 12. feb. 2023
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 Udmærket

Margrit

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra Reservations den 12. feb. 2023
Thanks for the rating and we will keep up the good work.

8/10 Udmærket

Laurentius

Overnattede 1 nat i januar 2023
Svar fra AAKH den 15. jan. 2023
Thank you

2/10 Forfærdeligt

Gysbertus

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
Overnattede 1 nat i december 2022
Svar fra Kiwi Motel den 31. dec. 2022
Thank you for your feedback.

8/10 Udmærket

Sofaia

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Svar fra Reservations den 29. dec. 2022
Dear Guest,Thank you for your feedback.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra AAKH den 29. dec. 2022
Dear Guest,Thank you for your feedback.

8/10 Udmærket

CC

Overnattede 1 nat i december 2022
Svar fra Kiwi Motel den 21. dec. 2022
THANK YOU FOR YOUR RATINGS

8/10 Udmærket

polly

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
A little shabby but great value and location
Svar fra Kiwi Motel den 15. dec. 2022
Thank you for your feedback

8/10 Udmærket

Inacio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Svar fra Kiwi Motel den 15. dec. 2022
Thank you for your feedback

6/10 Okay

Tatsuya

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
周りに何もなく退屈だった。 空港が近いので、泊まるだけならアリだと思う。
Svar fra Kiwi Motel den 15. dec. 2022
Thank you for your feedback

6/10 Okay

Neville

Synes godt om: Service og personale, faciliteter

2/10 Forfærdeligt

Rachael

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
Overnattede 1 nat i november 2022
Svar fra Kiwi Motel den 28. nov. 2022
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 Udmærket

Neville

Rejste med partner
Synes godt om: Service og personale
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
Overnattede 2 nætter i november 2022
Svar fra AAKH den 26. nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Forfærdeligt

Diane

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
Overnattede 1 nat i november 2022
Svar fra AAKH den 26. nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Forfærdeligt

Luke

Synes ikke om: Service og personale
Overnattede 1 nat i november 2022

6/10 Okay

Tyler

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
Overnattede 2 nætter i november 2022
Svar fra Kiwi Motel den 15. nov. 2022
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

6/10 Okay

MOORIA

Overnattede 3 nætter i november 2022

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Handy to airport and had a lovely meal.
Svar fra Kiwi Motel den 11. nov. 2022
Thank you

10/10 Fremragende

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
Overnattede 1 nat i november 2022
Svar fra AAKH den 11. nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 Udmærket

William

4/10 Dårligt

Elizabeth

8/10 Udmærket

Philip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very friendly and late check in was permitted
Overnattede 1 nat i oktober 2022
Svar fra Reservations den 29. okt. 2022
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 Okay

Terence

Rejste med familie og småbørn
Synes ikke om: Service og personale
Location was Good Average Staff , I don't think they wanted to be there.
Overnattede 4 nætter i oktober 2022
Svar fra AAKH den 26. okt. 2022
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

4/10 Dårligt

Peter

Rejste med partner
Zum zweiten Mal keine Chance zur Übernachtung. Da sich unsere Flüge verschoben hatten, informierte ich das Hotel, dass wir zu einem späteren Zeitpunkt anreisen. Weil ich nicht über Expedia geschrieben habe, wurden meine Mails nicht beachtet, sodass wir vor einem ausgebuchten Hotel standen. Dank der Dame am Empfang wurden wir in ein anderes Motel vermittelt. Ich könnte jetzt noch schreiben, was ich bei der Buchung des Kiwi Motels erlebt habe, aber das würde Seiten füllen. Im Ergebnis: UNFLEXIBELE UNTERKUNFT.
Overnattede 1 nat i oktober 2022
Svar fra AAKH den 26. okt. 2022
Dear Peter, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 Okay

Andrea

Overnattede 1 nat i oktober 2022
Svar fra Kiwi Motel den 13. okt. 2022
Dear Andrea,Thank you for your feedback.

8/10 Udmærket

Tafale

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Could have done with a vacuuming under beds. Otherwise was ok. Spacious unit for 3 adults and 1 child. Good bathroom and hot drink making facilities. Close to airport. Would stay thete again.
Overnattede 1 nat i oktober 2022
Svar fra Kiwi Motel den 13. okt. 2022
Dear Tafale,Thank you for your feedback.

8/10 Udmærket

Pamela

Overnattede 1 nat i oktober 2022
Svar fra AAKH den 9. okt. 2022
Dear Pamela,Thank you for your feedback.

8/10 Udmærket

Samantha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 15 nætter i september 2022

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only there overnight
Overnattede 1 nat i september 2022
Svar fra Reservations den 28. sep. 2022
Dear Susan,Thank you for your feedback.

8/10 Udmærket

Ian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Basic accommodation, comfy bed, very dated and a few things needed fixing in the room (very minor) but it was cheap! The restaurant was very good and highly recommended - I was going to head to town but gave them a try and glad I did, lovely Indian food 5 star.
Overnattede 1 nat i september 2022
Svar fra AAKH den 23. sep. 2022
Dear Ian,Thank you for your feedback

4/10 Dårligt

Katherine

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2022

6/10 Okay

peter

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i september 2022
Svar fra AAKH den 16. sep. 2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regardsAuckland Airport Kiwi Motel

4/10 Dårligt

Simon

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale
The reason I was disappointed was that I asked the staff for clean towels and they were not replaced, I had to go to the office in the evening and ask again. When they re-set the room they let the trash in the corner and didn't even bother taking it. The main reason was that I was going to check out a few days earlier than expected (due to unforeseen circumstances) and the hotel manager told me that I could not get a refund, I was so surprised.
Overnattede 9 nætter i august 2022
Svar fra AAKH den 16. sep. 2022
Dear Simon,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Motel

2/10 Forfærdeligt

Rachel

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No warm bedding no utensils bottle opener aweful receptionist aweful smell janola in room aweful prison like resturant Aweful, no sleep cold , and light outside kept us awake all night Lovely guy at reception in am the girl in bar warmed and was nice but on her own busi
Overnattede 1 nat i august 2022
Svar fra Sachin den 1. sep. 2022
We are extremely sorry for the inconvenience caused to you. We will surely look into this matter and will improve in future.