Hoteller nær Arbor Square

"Very nice hotel. Clean and well maintained. Came to town for a Reds game and we don't like to stay downtown and this location is great."

"A"

"Breakfast cold eggs and proteins —-not kept at temp 3 of my 5 day stay. manager wanted to argue about temp rather than fix problem. would not temp food (show me thermometer) Another guest said he complained about cold food day before to no avail. One morning 9 am fully out of all breakfast proteins saying they were slammed at pne time? what ? they dont know how to que foods for full hotel at breakfast? Had to wait 20+minutes to restock. Need better trained team! Room in suite...

"My Stay was Nice and the employees did a lot to make my Stay even better! "

"Excellent service—I'll be back soon."

"Very friendly and helpful staff"

"Okay"

"The hallways had an odor of smoke and weed. The bathroom was not very clean. Overall cleanliness was unsatisfactory. I do not plan to stay here again."

"We had a wonderful stay at this hotel. The staff was exceptionally friendly and welcoming from the moment we arrived. One thing that really stood out was that they offered complimentary bottled water, while many hotels charge high prices for it. This is a very good hotel for a reasonable price. The excellent customer service made our stay even more enjoyable. We wish the entire team continued success and prosperity. Thank you for your hospitality!"

"Extremely outdated, dirty and poorly maintaned. Gym non-existant, barely any soap or shampoo, 2 towls only for 2 people, dirty floors and peeling paint. No coffeee in the room. Staff were nice, but I will never stay there again!"

"Although the staff worked hard to rectify the conditions, it was an awful experience. Waited over 2 hours for the room to be cleaned, it was 8:00 PM. Due to the overzealous 2 hour cleaning the room reeked of bleach and the carpet was soaking wet. There were no other rooms available and because we booked through this 3rd party, there was no refund. I felt like this was an extenuating circumstance and not our fault, and the hotel or this platform should have made this right. Learned my lesson...

"Spacious room, comfortable bed, friendly staff, nice breakfast, easy free parking !"

"Good place "

"Nice breakfast... room clean and nice"

"Poor maintenance, terrible skunk smell from adjoining room"

"A cockroach crawled out from beneath the bed upon arrival. The sheets had NOT been changed prior to our arrival! Totally unacceptable!! Roxie, the check in staff lady, was WONDERFUL! She brought us clean bedding and helped me make the bed as Housekeeping had already left for the day (sadly without doing their job in our room!). Also, we were given a brand new mattress pad still in the package after the supposed clean one from the laundry room was covered in pet hair. There is a terrible problem...

"After having issues with no air conditioning we were told that the only two options were to have a fan or leave and get a refund. While I am understanding that issues arise, the staff acted like this was a huge inconvience for them and wouldn't help. The pool was down and there was no communication of this prior to traveling, which I've experienced with Holiday Inn's"

"Refreshing & loved the breakfast. The fridge didn't work & AC thermostat wasn't working but room and overall experience was good."