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Anmeldelser af Puffin Inn of Anchorage

2 out of 5
Puffin Inn of Anchorage
4400 Spenard Rd, Anchorage, AK

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 711 af i alt 1956 anmeldelser" "
Bedømmelse på 8 − Udmærket. 523 af i alt 1956 anmeldelser" "
Bedømmelse på 6 − Okay. 286 af i alt 1956 anmeldelser" "
Bedømmelse på 4 − Dårligt. 202 af i alt 1956 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 234 af i alt 1956 anmeldelser" "

7,4/10

Rengøring

8,0/10

Service og personale

7,0/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Kevin

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mattress was broken down on both sides and VERY uncomfortable . Several “sticky” spots on the carpet that your shoes actually stuck to if you stepped on them. Very poorly designed room with the only sink located right beside the bed to the point it was in your way when you awoke in the morning (other side of the bed was only about 8-10” inches away from the wall. The room looked more like an hourly rate location rather than a legitimate hotel, especially for the price.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Marilyn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Breakfast was good. Staff was very helpful. Small room. Very small bathroom. Comfortable bed. Narrow walkway to get to room.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Cinda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The sheets were worn and not soft nor comfortable.
Overnattede 1 nat i maj 2024

6/10 Okay

Paula

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was ok for a 1 night stay
Overnattede 1 nat i maj 2024

4/10 Dårligt

Linda

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room wasn't as pictured when we booked it and the annex building stinks and is musty. Our bathroom had 2 spots of mold on the ceiling.
Overnattede 2 nætter i maj 2024

6/10 Okay

Ernie

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tired old property. Ok for one night
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

james

Overnattede 1 nat i maj 2024

10/10 Fremragende

Jill

Synes godt om: Service og personale
Synes ikke om: Rengøring
Bathroom in annex room was not cleaned properly. Staff were very helpful and friendly
Overnattede 1 nat i maj 2024

6/10 Okay

Jerk

Synes godt om: Service og personale
It is convenient when it's only for a few hours. For me it was mostly because of my early flight and the Inn has very good and friendly airport transportation. The front desk agent that checked me in was very friendly. The Inn is very dated and the bed was not clean. The walls are paper thin and there was a coming and going the whole night,which made sleeping impossible.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Robert

Bed was saggy, breakfast good, good overall
Overnattede 1 nat i maj 2024

8/10 Udmærket

Benjamin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the airport
Overnattede 1 nat i maj 2024

6/10 Okay

Harley

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Frances

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only decent area was the lobby. The first room we were given was up a steep outside staircase. The room smelled like it had just been painted an hour before we went in, bright white but still old and very outdated. Pillowcases looked old and dingy. Finally, found us another room, so we hauled all the luggage back down the steep stairs, back across the parking lot, down the hall from the lobby to a decent room but still old, door handle on the room needed repair. The place needs a complete remodel or tear down, never again!
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Sorry this was your experience.

6/10 Okay

kathy

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The breakfast is decent. The room we stayed has poor insulation. The noise from the upstair keep us awake all night, luckily we only stayed 1 night
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

6/10 Okay

Laurie

Rejste med partner
Synes godt om: Rengøring, service og personale
We had a Very late arrival from the airport, others were arriving too. With just 1 clerk on deck she was Extremely busy. We were exhausted from travel and someone offered to show us to our room (which wouldve heen easier to find just by going outside). The Elevator didnt work, so we opted for a walk outside. Room was fine but carpet definitely needs replacing. Bathroom clean. Lobby was welcoming. Muffins were available in the AM were delish! We were Extremely grateful to find a room at such a late hour after airline difficulties.
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

8/10 Udmærket

Valerie

Rejste med familie
Synes godt om: Service og personale
The property needs some updating - just an older property it was ok for a one nite -
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

6/10 Okay

Jeffrey, Hacienda Hts

Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

alice

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We walked into the room and the bathroom sink is a pedestal sink at the foot of the bed . Smelled really bad and exhaust fan was on. Bathroom door (closet size ) next to bed with stool/shower directly in front of stool with no room. to dress or put towels/clothes . We saw guest across from us who were equally unhappy and had two twin beds . We waited 20-30 minutes to get checked in and another to try and check out . Watched the girl who checked us in leave and when we tried to check out were told the girl who had just left was the manager and they had no way to check us out . The girl who said she couldn’t check us out appeared to be on something and it didn’t feel safe . She refused to give us a checkout slip stating she couldn’t until the next day and said we would have to get it from Expedia . She fave us a wrong number for Expedia . I went to holiday inn express and rented a room for 300 . Not sure I would use Expedia again after this experience
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
I'm sorry you were not pleased with your stay.

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great staff, nice rooms
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

10/10 Fremragende

Eduardo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy amable personal y el desayuno muy rico
Overnattede 3 nætter i marts 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

6/10 Okay

William

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Close to airport was bonus, staff very nice. The room was very very hot which made it uncomfortable to sleep. Short stay so worked out but for price would look elsewhere if longer stay.
Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
We will look int othe heat issue, Thank you for staying with us.

10/10 Fremragende

Raylene

Overnattede 1 nat i maj 2024
Svar fra Amber den 24. maj 2024
Thank you for your feedback!

6/10 Okay

Elaine

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was initially put in the annex building, which was very dated and smelled musty with mold in the bath tiles. No working wifi. Front desk staff moved us to the main building into the suite which was a great improvement with the exception of missing light bulbs. One of the front desk staff had minimal public relations experience and it showed.
Overnattede 1 nat i maj 2024
Svar fra Amber den 22. maj 2024
Thank you for your feedback! I will address these issues.

8/10 Udmærket

Kinnari

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There were lot of homeless people moving around outside the property
Overnattede 1 nat i maj 2024

6/10 Okay

Evelyn

Rejste med partner
Synes godt om: Rengøring
The room was clean. But each day our key was timed out, and had to be reactivated. The water was only warm at best, in the late morning, or evening. And the paintings on the wall vibrated all night.
Overnattede 1 nat i maj 2024
Svar fra Amber den 22. maj 2024
The keys can be deactivated if put next to a phone is the only thing I can think that would make them need to be reactivated daily.

6/10 Okay

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale
Bathroom door wouldnt close Handyman needs to shave door witb planer. Also breakfast should clarified as Continental. Location was excellent, Seaplanes, Pipers happy hour.
Overnattede 2 nætter i maj 2024
Svar fra Amber den 22. maj 2024
Thank you for your feedback! I will address the issues with the bathrrom door immediatley.

8/10 Udmærket

nate

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The staff was friendly; the breakfast is too expensive, and the adjoining Chinese restaurant has poor staff and a high price as well.The elevator is old, and the room is nice, but could use a touch-up.
Overnattede 1 nat i maj 2024
Svar fra Amber den 22. maj 2024
Thank you for your feedback! Our breakfast service is free so I'm not sure where you got that information from.

4/10 Dårligt

Judy

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very dated hotel . I believe there was black mold in that bathtub area. Chair at entrance was almost shredded and cracked (really should just remove the eye sore). Internet was down so no TV (not necessarily the hotels fault). The staff was very friendly at check in tho. Close to airport and cheap if that’s what you’re looking for.
Overnattede 1 nat i maj 2024
Svar fra Amber den 21. maj 2024
I'm sorry you were not fully pleased with your stay, I will look into the issues immediatley.

8/10 Udmærket

Scott

Synes godt om: Service og personale
Toilet broke soon after we checked in.
Overnattede 1 nat i maj 2024
Svar fra Amber den 21. maj 2024
I will look into this right away.

4/10 Dårligt

deb

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff in the morning were very unhelpful. Much of the breakfast items were empty and they made no effort to replenish anything. Even when we asked for items to be restocked they made no effort to make it happen
Overnattede 2 nætter i maj 2024
Svar fra Amber den 20. maj 2024
I am very sorry to hear this experince, I will adress the front desk staff regarding these issues.

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Seem to be a nice room we had and was conveniently located from the office!!!
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

6/10 Okay

Robert

Synes godt om: Rengøring
Synes ikke om: Faciliteter
Staff did their best and even got me checked in early but i think they teeter on overworked environments. Having 1 person run the desk during the day should be a no on the weekends. Also had some rowdy customers in and around the hotel that made me a little concerned
Overnattede 2 nætter i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback! We try to always have double coverage at the desk, but unfortunatley people do not alwasy show up to therir shifts.

10/10 Fremragende

April

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff really made the visit great. Very helpful!
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

8/10 Udmærket

Victoria

Synes godt om: Rengøring
Comfortable and clean for a night near the airport. Mishap trying to get shuttle ride from the airport, waited over 40 minutes.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I am sorry to hear this.

4/10 Dårligt

John

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
bed drty and musty
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I'm sorry this was your experience.

6/10 Okay

Derrik

Forretningsrejsende
Synes godt om: Service og personale
Property was in a convenient location and fairly common inexpensive due to using Expedia Bucks. Cleanliness of room/bathroom left something to be desired. Staff did a great job and was very responsive and helpful. The wake up call message stated it was from another hotel (in Seward AK that I am guessing is owned by the same company) little things like that make it appear shoddy.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for letting us know about the wake up call, that is an error on our phone carrier this is the only property we own and this is the first time is has been brought to out attention.

10/10 Fremragende

Mallory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are spacious and clean. Bedding was very soft and I was warm. Some bedding in other places is thin and feel cold throughout the night.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

6/10 Okay

Wencong

Synes godt om: Service og personale
Synes ikke om: Rengøring
The quilt has stain on it and it seems understaff during some periods. Staff are nice, the service is good.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

10/10 Fremragende

Aland

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were very satisfied with this hotel. It’s very convenient for an overnight stay close to the Anchorage airport. The shuttle service was excellent as well. We would definitely stay here again.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

10/10 Fremragende

Kaden

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very helpful with any problems we did have.
Overnattede 2 nætter i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

4/10 Dårligt

Wilhelm

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
It is a very low quality motel not desirable
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I am sorry this is your experience.

6/10 Okay

Jenny

Rejste med familie, Rejste i en gruppe
Not in very good condition, the carpet is dirty and the room is not clean, especially bathroom.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I am very sorry to hear this was your experience, we pride ourselves on cleanliness & I will look into these compalints.

2/10 Forfærdeligt

Tom

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was a hole in the wall, including the bullet hole that was in the window of the lobby. The rooms were disgustingly filthy, and the room was advertised with queen beds. However it was a double bed that was jammed against the wall and my husband and I didn’t fit, since he’s very tall. When asked to upgrade, the front desk said that queen beds were all they had. The annex next-door had two queen beds however she neglected to tell us that.
Overnattede 1 nat i maj 2024
Svar fra Amber den 21. maj 2024
All of our rooms have queen beds, we have no Full beds here at the hotel. There is absolutley NO Bullet holes in teh window we had some kids thro wrocks and hit our window which is what you saw.

4/10 Dårligt

Marlene

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room had a nasty smell and there was “stuff” on the carpeting. Didn’t really want to use the shower either. Not the cleanest. I guess it would be OK for an overnight stay
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I'm sorry you had this issue. I will look into these concerns.

2/10 Forfærdeligt

Shan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I booked a room with 2 queen beds for 2 adults and 2 kids. We arrived at the inn and waited at the front counter for more than 45 minutes. They kept having system error. Finally we were told they could only give us a room with 1 queen bed as they dont have a room with 2 queen beds available. We asked whether we could take 2 rooms then as we could not fit 4 people in one queen bed. They refused and said they can only give us 1 room. The inn was overbooked and did not provide the room we booked. The staff were not willing to accommodate and solve the issue. It was very disappointing. We had to leave the inn and find another hotel in the midnight with 2 kids!!! I would not recommend this inn.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
I am very very sory to hear this is the experience you had with us. Unfortunatley we have has internet issues that have nothing to do with us and we have been trying since Saturday to get them resolved.

8/10 Udmærket

Elaine Weber

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff. Nice that they have an airport's shuttle.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

6/10 Okay

Joseph

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Helpful staff. Very friendly. Room condition / cleanliness was “ok”. I stayed so not that bad however black mold in the showers, no screens in the windows, and very warm.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

4/10 Dårligt

Lisa

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
When booking at the Puffin Inn, be very cognizant that the Puffin Inn and Puffin Inn Annex are very different. The Puffin Inn appears to be in better shape than the Annex. The Annex is an older property that definitely shows its age. We are pretty easy going when it comes to hotel/motel accommodations. They were definitely trying but there was mold in the shower, the AC unit looked ancient and dusty, the window coverings/shades were obviously not designed for the windows and did not adequately cover them to keep street lights/daylight out and the bedspreads had stains. The evening front desk lady wasn't exactly what I would call friendly but instead just going thru the motions to get us checked in. The continental breakfast was average. For a single night to catch an early flight it was convenient but the price we paid was definitely to high for what we got.
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

8/10 Udmærket

Mary Jo

Rejste med partner, Forretningsrejsende
Our room was all Redon. Fresh paint and newly remodeled
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!

10/10 Fremragende

Jeffrey

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value relative to alternatives
Overnattede 1 nat i maj 2024
Svar fra Amber den 20. maj 2024
Thank you for your feedback!