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Anmeldelser af Fairfield Inn and Suites by Marriott Anchorage

2.5 out of 5
Fairfield Inn and Suites by Marriott Anchorage
5060 A St, Anchorage, AK

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 227 af i alt 565 anmeldelser" "
Bedømmelse på 8 − Udmærket. 191 af i alt 565 anmeldelser" "
Bedømmelse på 6 − Okay. 78 af i alt 565 anmeldelser" "
Bedømmelse på 4 − Dårligt. 51 af i alt 565 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 565 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Chelsie

Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Service og personale
HORRIBLE customer service, specifically a white lady working the 3PM to 11PM shift. I walked in from shopping with some family, and soon as she saw us she automatically started yelling at me about having others who aren’t listed on my room going there to swim! NONE of us said ANYTHING about swimming, nor did we say ANYTHING to her period!
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Carolina

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
8 minutes drive from airport. Nice big rooms. Indoor swimingpool has the right temperature. Good breakfast
Overnattede 1 nat i maj 2024

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly
Overnattede 1 nat i maj 2024

10/10 Fremragende

WEI DONG

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good breakfast, nice room and comfortable.
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Leah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall we were pleased with the hotel. The breakfast was good. The one thing I was disappointed with is when I was looking at the pictures on google it showed a picture of a pool and hot tub. It is my mistake for not researching more BUT the picture is misleading and was disappointing finding out there wasn’t a hot tub. The rooms were nice and clean! Everything seem to be new and remodeled recently
Overnattede 3 nætter i maj 2024

10/10 Fremragende

david

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great room
Overnattede 1 nat i maj 2024

10/10 Fremragende

Tiffany

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Newly renovated so everything was up to date and working. Quiet, clean comfortable rooms. Easy to walk to many restaurants and to bus line (though harder to figureout). Downside breakfast didnt start until 630am.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kelly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quick overnight stay, friendly staff, clean and quiet accommodations.
Overnattede 1 nat i maj 2024

10/10 Fremragende

rose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The ladies were very helpful and the breakfast area was clean. Some construction going on but it wasn’t too bad. We enjoyed our stay
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Wendy, NORTH POLE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Charles, Kailua Kona

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Close to the airport and free shuttle is a plus. Nice hotel with a lot food restaurants within walking distance. Front desk was nice and let me check in early when I got there early and was waiting in the lobby.
Overnattede 1 nat i maj 2024

6/10 Okay

Nathalie

Rejste i en gruppe
Personnel non avenant. Beaucoup de bruits dû aux rénovations.
Overnattede 2 nætter i maj 2024
Svar fra -Steve Davis, GM den 10. maj 2024
Nous nous excusons pour votre experience. Notre personnel est tres desireux de vous servir et si vous souhaitez parlez davantage, je serais ravi de pouvoir arranger les choses.

10/10 Fremragende

Yaitza

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice accessible hotel
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Nathalie C.

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Pas de possibilité de late Check out, travaux construction en cours dans la rue pendant la nuit, très bruyant.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Leigh, Glendale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I slept well in my queen bed. The room was clean and spacious! The pool was clean and warm and I got to swim solo! The tv screen was quite big and the sound was good. Breakfast was ready earlier than predicted and I loved the variety. I had scrambled eggs, sausage and coffee. I passed on many other delicious looking items including yogurt, muffins and waffles. I loved my stay here, got a great deal, and would certainly come back.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Suzi

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was nice and clean, still under renovation, so some noises. Lots but served the purpose
Overnattede 1 nat i maj 2024

10/10 Fremragende

Yvonne V

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Newly remodeled, clean
Overnattede 1 nat i maj 2024

8/10 Udmærket

Stacy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service for the most part was great. Check in was nice. The breakfast was great. The only thing I did not know about was that they were doing construction on the hotel and that the pool would be closed. I usually pick hotels based on pools as I like to take my child to the pool. Other than that, we did get to stay in a newly remodeled room which was great.
Overnattede 1 nat i marts 2024

10/10 Fremragende

KOOSRAJOO

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Great hotel but was under renovation! Amazing staff and location
Overnattede 1 nat i april 2024

4/10 Dårligt

Eric

10/10 Fremragende

shelby

Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Yoel

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
Overnattede 4 nætter i marts 2024

4/10 Dårligt

Martha

Overnattede 1 nat i marts 2024

4/10 Dårligt

Michael

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
Overnattede 4 nætter i februar 2024

8/10 Udmærket

Leona K

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

4/10 Dårligt

TIMOTHY, NORTH POLE

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Pool and hot tub were both closed down and breakfast was brown bag takeaway (no dining). Hotel was being remodeled but I did not see that in listing. Construction machinery ran until at least 10pm.

4/10 Dårligt

TIMOTHY, NORTH POLE

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Would have been nice to know in advance that the pool and hot tub were closed due to construction. Would have picked another place to stay.
Overnattede 1 nat i februar 2024
Svar fra MJ den 25. feb. 2024
I'm so sorry about your experience. It should be listed on our main web site and on the Expedia website. Upon arrival the front desk should have given you the option to cancel with no penalty. we should be done with renovations Mid May early June, I hope that you come back and allow us to Wow you after that.

8/10 Udmærket

Maggie

Synes godt om: Overnatningsstedets tilstand og faciliteter
It seems like we were all alone
Overnattede 1 nat i februar 2024

4/10 Dårligt

LaShon

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The staff was rude and there was no advance notice that the facility was under major remodeling.
Overnattede 1 nat i februar 2024

4/10 Dårligt

Jacob

Rejste med partner, Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
Overnattede 5 nætter i februar 2024
Svar fra MJ den 10. feb. 2024
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 Okay

RAJAT

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
Overnattede 1 nat i februar 2024

8/10 Udmærket

Fred

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
Overnattede 1 nat i januar 2024

4/10 Dårligt

Marian

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
The lady that checked us in was RUDE, we had our grandbabies with us as they wanted to go swimming for a bit, which is why we picked this hotel, the hotel was under renovations, she said very rudely to us, there is no pool, no pool at all, you cannot use the pool because we are renovating, even my youngest grandbaby (5) said well you don't have to be mean to tell us. Maybe take your options of a pool off your website and expedia for those expecting a pool, and teach that lady some customer service
Overnattede 2 nætter i januar 2024
Svar fra Angela R, General Manager den 12. feb. 2024
Dear Marian,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Under construction
The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.
Overnattede 1 nat i januar 2024
Svar fra Angela R, General Manager den 11. feb. 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 Okay

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Laurel

Synes godt om: Rengøring, service og personale
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Taylor

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
Overnattede 1 nat i januar 2024
Svar fra Angela R, General Manager den 12. feb. 2024
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

10/10 Fremragende

María

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have the worst experience ever I stay there for two days and I can’t sleep because of the horrible noise that the people upstairs made, I talked to the front desk and they didn't do anything and my son didn't want to sleep because of the noise, the worst experience I've ever had, In the two days that I was staying I was not able to rest well with my family, if I had known that I would not have chosen that hotel, it was my first time in that place.

6/10 Okay

valery

Overnattede 4 nætter i december 2023

8/10 Udmærket

DOUGLAS

Overnattede 3 nætter i december 2023

10/10 Fremragende

Martha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Monica

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

8/10 Udmærket

Connie

Overnattede 4 nætter i december 2023

8/10 Udmærket

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

4/10 Dårligt

Alex

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
Overnattede 2 nætter i december 2023

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Eleanor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was clean and quiet. Friendly staff and a good breakfast.
Overnattede 1 nat i december 2023

6/10 Okay

Danielle

Rejste med familie
Synes ikke om: Service og personale, faciliteter
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
Overnattede 1 nat i november 2023

8/10 Udmærket

Emily

Overnattede 1 nat i oktober 2023